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Starhotels Terminus

4.0 star property

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Photo gallery for Starhotels Terminus

View from room
Creator video
Exterior
Reception
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Gym
  • Parking available
  • Pet friendly

Explore the area

Map
Piazza Garibaldi 91, Naples, NA, 80142
  • Port of Naples
    ‪18 min walk‬
  • Molo Beverello Port
    ‪3 min drive‬
  • Via Toledo
    ‪3 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪4 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, premium bedding, minibar, in-room safe

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 441 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Triple Room

1 bedroom, premium bedding, minibar, in-room safe

Triple Room

9.4 out of 10
Exceptional
(8 reviews)
  • 269 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed OR 3 Twin Beds

View all photos for Family Room

Family Room | 1 bedroom, premium bedding, minibar, in-room safe

Family Room

9.0 out of 10
Wonderful
(2 reviews)
  • 280 sq ft
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Room, Connecting Rooms

Room, Connecting Rooms | 1 bedroom, premium bedding, minibar, in-room safe

Room, Connecting Rooms

8.0 out of 10
Very good
(1 review)
  • 269 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room

Deluxe Room | 1 bedroom, premium bedding, minibar, in-room safe

Deluxe Room

9.8 out of 10
Exceptional
(8 reviews)
  • 312 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Double Room

Superior Double Room | 1 bedroom, premium bedding, minibar, in-room safe

Superior Double Room

9.0 out of 10
Wonderful
(31 reviews)
  • 269 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

View all photos for Double Superior With Vesuvius View

1 bedroom, premium bedding, minibar, in-room safe

Double Superior With Vesuvius View

9.0 out of 10
Wonderful
(8 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Double Deluxe With Vesuvius View

1 bedroom, premium bedding, minibar, in-room safe

Double Deluxe With Vesuvius View

9.4 out of 10
Exceptional
(9 reviews)
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Single Room

Classic Single Room | 1 bedroom, premium bedding, minibar, in-room safe

Classic Single Room

9.0 out of 10
Wonderful
(2 reviews)
  • 215 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Suite

Suite | 1 bedroom, premium bedding, minibar, in-room safe

Suite

  • 484 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Similar properties

Front of property

UNA HOTELS Napoli

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (1007)
$201 nightly
The price is $201 total
includes taxes & fees
UNA HOTELS Napoli

About this property

Starhotels Terminus

4-star hotel in Naples City Centre
A restaurant, a 24-hour fitness center, and a bar/lounge are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include a rooftop terrace, a coffee shop/cafe, and self parking.
Starhotels Terminus offers 169 accommodations with minibars and safes. Beds feature premium bedding. A pillow menu is available. Smart televisions come with premium satellite channels. Bathrooms include showers, bidets, complimentary toiletries, and hair dryers.

This Naples hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include a 24-hour fitness center.
Dining options at the hotel include a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 4-star property offers access to a business center and 8 meeting rooms.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a 24-hour fitness center, a rooftop terrace, and multilingual staff. Onsite parking is available (surcharge).

Starhotels Terminus is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:30 AM.
Odeon - This restaurant specializes in Regional cuisine and serves breakfast, lunch, and dinner.
Buddy Bar - This bar specializes in Regional cuisine and serves light fare only.
Room service (during limited hours) is available.

Languages

English, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Self parking on site (EUR 25 per day)

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 14 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Buddy Bar
  • Odeon

Things to do

  • 24-hour gym

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 8 meeting rooms
  • Business center
  • Conference space

Outdoors

  • Rooftop terrace

Accessibility

  • Elevator

More

  • 8 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Smart TV with premium satellite channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 35 per pet, per stay
Service animals are welcome, and are exempt from fees
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 5.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 14 per person
  • Self parking fee: EUR 25 per day
  • Pet fee: EUR 35 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number IT063049A1G3FPYXS3

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Starhotels Terminus
Starhotels Terminus Hotel
Starhotels Terminus Hotel Naples
Starhotels Terminus Naples
Starhotel Terminus Hotel Naples
Starhotel Terminus Naples
Starhotels Terminus Hotel
Starhotels Terminus Naples
Starhotels Terminus Hotel Naples

Starhotels Terminus Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 586 out of 1010 reviews
Rating 8 - Good. 283 out of 1010 reviews
Rating 6 - Okay. 84 out of 1010 reviews
Rating 4 - Poor. 30 out of 1010 reviews
Rating 2 - Terrible. 27 out of 1010 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Justin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice. Staff are good too. Next to the train station. The area looks a bit rundown but nothing horrible
Stayed 1 night in Mar 2025

10/10 Excellent

Amber, Los Angeles

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel surprised me. I am an interior designer from the states so I have high standards for interiors but had intended on staying at this property out of convenience. I booked it last minute due to its proximity to the train station and port. The lobby is tastefully done, the front desk staff was extremely welcoming and helpful in recommending dinner options. Check in process was a breeze and I was very pleased with the room accommodations, size, and bathroom. It’s not in the greatest area of town but I did feel safe walking to grab a bite to eat. Would stay again for this same intended purpose.
Stayed 1 night in Mar 2025

4/10 Poor

raffi

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
I don’t recommend this hotel…
Stayed 1 night in Feb 2025

6/10 Okay

Krystle

Stayed 2 nights in Mar 2025

8/10 Good

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Perfectly located by the station, very clean & comfortable, great view of Mount Etna from my room!

8/10 Good

FUMIMARO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Raul

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Facilities and physical condition were excellent. Proximity to Napoli Centrale station, literally across the street, is invaluable.
Stayed 2 nights in Jan 2025

10/10 Excellent

asa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Naples

Great location of the hotel...in front of the train station. Bedroom nice size
Stayed 2 nights in Jan 2025

2/10 Terrible

Luis

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
I had one of the worst experiences at Starhotels Terminus, despite it being labeled as a VIP Access property. As an Expedia Platinum member, I expected a high level of service, but this hotel fell far below even basic standards. 1. No VIP Benefits Honored: At check-in, I was denied the complimentary upgrade guaranteed by my status, even though the front desk confirmed that upgraded rooms were available. This is unacceptable for a VIP Access property. 2. Uninhabitable First Room: The first room I was assigned reeked of sewage, forcing me to request a transfer. 3. Downgraded Second Room: The second room was of a lower category than what I booked, lacked amenities, and was clearly under renovation—there were exposed wires hanging from the bathroom ceiling, creating a safety hazard. 4. No Accountability or Resolution: The hotel staff offered no meaningful solutions and expected me to tolerate these unacceptable conditions. This experience ruined my stay, forcing me to book alternate accommodations at my own expense. This hotel does not deserve its VIP Access status, and I strongly advise others to avoid staying here. Verdict: Do yourself a favor and book elsewhere. This hotel is not worth the frustration or risk.
Stayed 6 nights in Dec 2024

10/10 Excellent

Lei

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Literally just across from the train station.
Stayed 1 night in Dec 2024

8/10 Good

Edward G

Liked: Cleanliness, property conditions & facilities, room comfort

Bad Management practices!

This was a good hotel close to train station, area a bit unsafe in surrounding streets. WE had to change our travel plans due to out of our control situation, this was the only hotel to not change our plans with no cost, in fact they charged us the full amount of the lost night which left a sour taste so be careful when booking with this hotel.
Stayed 2 nights in Dec 2024

8/10 Good

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

Benita

Traveled with partner
Liked: Cleanliness, staff & service
It is a budget hotel while I was expecting a better amenities hotel
Stayed 3 nights in Dec 2024

4/10 Poor

Maria

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Property right across the train main station. Very convenient. Front desk staff tried to upsell for upgrade and wouldn’t allow early check-in. Said superior room wasn’t ready. And kept repeating checkin is at 3pm. Not very nice and not accommodating. Repeated come back at checkin time. I left the wine bottle as my VIP Expedia reward because I don’t have room in my luggage. I would have appreciated a free upgrade or early checkin instead of a free wine and a more professional front desk staff. Selling 40 euros for deluxe upgrade and told us we can checkin early if we upgrade and pay 40 euros. Unbelievable. Not returning to this hotel - ever.
Stayed 2 nights in Dec 2024

10/10 Excellent

Asok

Stayed 1 night in Sep 2024

10/10 Excellent

Vandana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing experience at this hotel! The staff was incredibly pleasant and accommodating, ensuring our stay started on the right note with an early check-in and an upgrade to a larger suite. The room was spacious, immaculately clean, and the beds were exceptionally comfortable, making our stay truly relaxing. Highly recommend this place for anyone looking for great service and comfort and also close to the Napoli Central Station.
Stayed 1 night in Nov 2024

6/10 Okay

Joakim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bad area

The worst area in Italy outside the hotel. Missery outside the hotel dirty and horrible area around the nice hotel didn’t find an area to walk in that was not dirty or looked like a dump. Napel is not a good place at all.
Stayed 1 night in Nov 2024

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very neat, tidy and conveniently located next to the central railway, on steps away. Overnighted here before moving on with our travels. Happy to recommend this Hotel
Stayed 1 night in Nov 2024

6/10 Okay

Natalie, Zephyr

Traveled with partner, Traveled with family
Liked: Cleanliness
Disliked: Amenities
The room upgrade was lovely. The hotel itself is clean and well kept. The continental breakfast was terrible!!! There needs to be more appropriate options and much fresher food. Very poor type breakfast available considering the type of hotel this is and the cost to stay.
Stayed 2 nights in Oct 2024

10/10 Excellent

Elisa Coelho, Fort Lauderdale

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel!
Stayed 1 night in Nov 2024

10/10 Excellent

Terence

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully presented property. Very nice room and amenities. Main train station just metres away
Stayed 1 night in Nov 2024

10/10 Excellent

SUSAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Brian

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

Anne

Traveled with partner
Good location near the train station, local area not great. Breakfast was good with plenty of food options. Staff were friendly
Stayed 1 night in Oct 2024