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Palazzo Firenze

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Palazzo Firenze

Terrace/patio
Terrace/patio
Front of property
Classic Double Room | Minibar, in-room safe, soundproofing, free WiFi
Poolside bar

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
  • Laundry
  • Air conditioning
  • Room service
  • Housekeeping

Explore the area

Map
16 Via Firenze, Naples, NA, 80134
  • Piazza Giuseppe Garibaldi
    ‪5 min walk‬
  • Spaccanapoli
    ‪8 min walk‬
  • Via San Gregorio Armeno
    ‪14 min walk‬
  • Naples (NAP-Naples Intl.)
    ‪59 min drive‬

Room options

View all photos for Classic Double Room

Classic Double Room | Minibar, in-room safe, soundproofing, free WiFi

Classic Double Room

  • 237 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Double Room

Separate tub and shower, free toiletries, hair dryer, bidet

Superior Double Room

  • 323 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Deluxe Double Room

Deluxe Double Room | Minibar, in-room safe, soundproofing, free WiFi

Deluxe Double Room

  • 344 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Triple Room

Triple Room | Minibar, in-room safe, soundproofing, free WiFi

Triple Room

  • 323 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Murphy Bed

View all photos for Classic Twin Room

Classic Twin Room | Minibar, in-room safe, soundproofing, free WiFi

Classic Twin Room

  • 237 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Quadruple Room

Quadruple Room | Minibar, in-room safe, soundproofing, free WiFi

Quadruple Room

  • 323 sq ft
  • Sleeps 4
  • 1 Queen Bed and 1 Large Twin Sofa Bed

View all photos for Deluxe Twin Room

Minibar, in-room safe, soundproofing, free WiFi

Deluxe Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room

Separate tub and shower, free toiletries, hair dryer, bidet

Superior Twin Room

  • Sleeps 2
  • 2 Twin Beds

View all photos for Single Room

Single Room | Minibar, in-room safe, soundproofing, free WiFi

Single Room

  • 172 sq ft
  • Sleeps 1
  • 1 Large Twin Bed

View all photos for Suite

Suite | Minibar, in-room safe, soundproofing, free WiFi

Suite

  • 431 sq ft
  • Sleeps 2
  • 1 Queen Bed

Similar properties

Front of property

UNAHOTELS Napoli

Pet friendly
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (1003)
The price is $130
per night
$143 total
includes taxes & fees
Jan 25 - Jan 26
UNAHOTELS Napoli

About this property

Palazzo Firenze

4-star hotel in Naples City Centre
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, concierge services, dry cleaning, and laundry facilities are onsite.
Palazzo Firenze offers 40 air-conditioned accommodations with minibars and safes. Flat-screen televisions come with digital channels.

Bathrooms include separate bathtubs and showers, bidets, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

The hotel offers a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Wireless Internet access is complimentary.

This Naples hotel also offers a terrace, multilingual staff, and tour/ticket assistance.

Palazzo Firenze is a smoke-free property.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:30 AM.
Palazzo Firenze - This restaurant specializes in local cuisine. Reservations are required.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per day)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:30 AM
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Palazzo Firenze

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning
  • Heating
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 2 years can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Nearby parking fee: EUR 30 per day (10 ft away)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

National rating

This property has received its official star rating from the local rating authority.

Property is also known as

Palazzo Firenze Hotel
Palazzo Firenze Naples
Palazzo Firenze Hotel Naples

Palazzo Firenze Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 216 out of 406 reviews" "
Rating 8 - Good. 130 out of 406 reviews" "
Rating 6 - Okay. 36 out of 406 reviews" "
Rating 4 - Poor. 12 out of 406 reviews" "
Rating 2 - Terrible. 12 out of 406 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Eva

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

8/10 Good

Marina

Stayed 1 night in Oct 2024

8/10 Good

Rolando

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good except internet signal did not reach our room 205
Stayed 1 night in Oct 2024

10/10 Excellent

Chifeng

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Darrell

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great surrounding weren’t.
Stayed 3 nights in Sep 2024

10/10 Excellent

Warner

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was an amazing hitel. It was completely updated and very comfortable. It was close to the train station and only a few blocks to the center walking. Nice coffee shops nearby. Staff were very helpful. We fwlt lucky ckoosing it. It was only 22 E via cab to airport as well. Thank you.
Stayed 1 night in Sep 2024

8/10 Good

Irma Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jege
El hotel es excelente, muy limpio, desayuno muy bien, vasto y de buen sabor. Lo mejor son los pastelitos. El problema que vemos es que está en un área de mucho migrante y pudiera pensarse que es insegura. No tuvimos Ningún rbña
Stayed 4 nights in Sep 2024

10/10 Excellent

Maitri

Traveled with group
Liked: Amenities, property conditions & facilities
The property is a welcome respite from the noise and dirt in the areas. As soon as you walk through the doors, you felt safe, comfortable and can relax. The staff was amazing and so helpful, the room was great, very comfortable and had high end room amenities which was a lovely surprise. The restaurant on the 5th floor and breakfast was very pretty and well stocked with food and drinks. A gem of a hotel in a tough area!
Stayed 1 night in Sep 2024

10/10 Excellent

Susana

Traveled with group
Liked: Cleanliness, staff & service, amenities
Everything was great. No complaints.
Stayed 2 nights in Sep 2024

8/10 Good

Maud, Toronto

Traveled with group
Liked: Cleanliness, staff & service
Overall ok, a bit outdated and garbage in front of the property.
Stayed 2 nights in Sep 2024

10/10 Excellent

Jessica

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fabulous! The service, breakfast and room were wonderful. Pool is gorgeous! The area around it being next to the train station is sketchy at night but that is the nature of being so close to the train station. It is a very convenient location and fine in the daytime.
Stayed 1 night in Sep 2024

10/10 Excellent

Brenda

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Benoit

Stayed 3 nights in Sep 2024

10/10 Excellent

Rolando

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice boutique hotel . Located in accesible area
Stayed 1 night in Sep 2024

4/10 Poor

Ali

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This is not a four star hotel. To start, people had commented that this hotel is in a dodgy area which is an understatement. We were in Naples for one night as we were going to Pompeii for the day and wanted something close to the train station, clean, and convenient. The area around the hotel is not the hotel’s fault - but none of our needs were met during our stay. The room wasn’t clean (floors still had unknown hair around the floor, shower door had mold around it, walls had scuff marks all over them), which is fine but again not acceptable for a 4 star hotel. The WiFi never worked and we had to disconnect and use a hot spot. Breakfast is included in the room stay but we just got coffee and the cappuccino was terrible. We had better coffee on the train from Rome to Naples. There was one guy at the desk who was very nice and another who was not helpful, very unwelcoming, and wanted to charge us for waters in the room when we only bought water at the front desk that night. I would recommend traveler's look elsewhere to stay in Naples even if you are just passing through as this hotel was very disappointing in just meeting basic traveler needs.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t know if I received the room upgrade because I was not told. Other than that the hotel is excellent and very safe, once inside.
Stayed 1 night in Sep 2024

10/10 Excellent

Lorraine

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would absolutely highly recommend this hotel. When we first entered the lobby the GM of the hotel greeted us. The decor was clean and very tasteful. We checked in our room and it had great tech tools and newly renovated with an amazing view of the ocean! Then the hotel owner made reservations for us for dinner at a local restaurant La Corte Degli (which was amazing) and he even drove us to the restaurant! Breakfast was also amazing with wonderful views and homemade food. We'd definitely recommend and would love to go back soon!
Stayed 1 night in Sep 2024

10/10 Excellent

John

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay agsin
Stayed 2 nights in Sep 2024

8/10 Good

Robbie, Simsbury

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel with good service. Not the nicest part of town but it’s Naples.
Stayed 1 night in Sep 2024

10/10 Excellent

niklas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
friendly visit before amalfi trip
nice breakfast, fancy rooms with good AC and amazing shower. rooftop was nice during the day. the staff were all super nice and helpful, they a good vibe which makes the visit feel like a nice visit to a friendly family. we took the cab back home from the restaurant at night to avoid walking around the central. ps. if you’re a sweet tooth, the breakfast also has ice cream and coffee ice cream on tap!
me in the pool
my wife at the breakfast
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Convenient to train, not ideal for families
Nice breakfast, nice rooftop area and bar. Close to train station which we wanted. Open shower is not great for families, the shower door is clear and the inside of the shower is visible from anywhere in the room because the shower is not enclosed, opens directly to the room.
Stayed 4 nights in Sep 2024

10/10 Excellent

Maria Angeles

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel, with a lovely roof pool and excellent breakfast. Nice staff, and friendly service.
Stayed 4 nights in Sep 2024

10/10 Excellent

Sachi-Jo

Stayed 4 nights in Aug 2024

8/10 Good

Fung Ping

Liked: Cleanliness, staff & service, property conditions & facilities
在天台吃早餐，氣氛不錯，早餐食物多元化，很美味
Stayed 3 nights in Aug 2024

8/10 Good

Marco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024