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Hotel New Sayonara

3.0 star property

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Photo gallery for Hotel New Sayonara

Double Room | Premium bedding, desk, blackout drapes, soundproofing
Quadruple Room | Premium bedding, desk, blackout drapes, soundproofing
Superior Double Room | Premium bedding, desk, blackout drapes, soundproofing
Interior
Reception

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Pet friendly
  • Laundry
  • Room service
  • Housekeeping

Explore the area

Map
Piazza Garibaldi 60, Naples, NA, 80142
  • Port of Naples
    ‪18 min walk‬
  • Molo Beverello Port
    ‪2 min drive‬
  • Via Toledo
    ‪3 min drive‬
  • Naples (NAP-Naples Intl.)
    ‪5 min drive‬

Room options

View all photos for Quadruple Room

Quadruple Room | Premium bedding, desk, blackout drapes, soundproofing

Quadruple Room

  • 312 sq ft
  • Sleeps 4
  • 2 Double Beds OR 1 Double Bed and 2 Twin Beds

View all photos for Triple Room

Premium bedding, desk, blackout drapes, soundproofing

Triple Room

  • 226 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Single Room

Single Room | Premium bedding, desk, blackout drapes, soundproofing

Single Room

  • 161 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Double Room

Double Room | Premium bedding, desk, blackout drapes, soundproofing

Double Room

  • 205 sq ft
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Triple Room

Premium bedding, desk, blackout drapes, soundproofing

Superior Triple Room

  • 312 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Superior Double Room

Superior Double Room | Premium bedding, desk, blackout drapes, soundproofing

Superior Double Room

  • 237 sq ft
  • Sleeps 3
  • 1 Double Bed

Similar properties

Front of property

Grand Hotel Europa

  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very Good, (1004)
$145 nightly
The price is $145 total
includes taxes & fees
Grand Hotel Europa

About this property

Hotel New Sayonara

3-star Naples hotel, connected to a shopping center in Naples City Centre
A bar/lounge, a snack bar/deli, and coffee/tea in a common area are available at this hotel. Free buffet breakfast and free WiFi in public areas are also provided. Other amenities include 24-hour room service, concierge services, and dry cleaning.
Hotel New Sayonara offers 16 air-conditioned accommodations with bathrobes and complimentary toiletries. Rooms open to balconies. Beds feature premium bedding. 24-inch flat-screen televisions come with digital channels. Bathrooms include showers with hydromassage showerheads, and bidets.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

The hotel offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Guests can enjoy a complimentary breakfast each morning. Public areas are equipped with complimentary wireless Internet access.

This business-friendly hotel also offers a vending machine, multilingual staff, and tour/ticket assistance. For a surcharge, an airport shuttle (available 24 hours) is offered to guests.

Hotel New Sayonara has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:30 AM and 10:30 AM. An additional breakfast (subject to charges) is served daily.
24-hour room service is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Offsite parking available (EUR 30 per night)
  • 24-hour roundtrip airport shuttle on request for a surcharge

Food and drink

  • Free buffet breakfast available daily 7:30 AM to 10:30 AM
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room crib
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • On the waterfront

Accessibility

  • Elevator

More

  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer (on request)
  • Hydromassage showerhead
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 24-inch flat-screen TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; Check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in fee: EUR 20.00 for check-in between 10:00 PM and 6:00 AM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10:30 AM
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 8:00 PM
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions and key retrieval information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests are required to download the property's WHATSAPP mobile app before check-in

Access methods

Front desk (limited hours), key retrieval

Pets

Pets stay free
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 66 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 15 per day
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 4.50 per person, per night, up to 14 nights. This tax does not apply to children under 15 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: EUR 25.00 per vehicle (roundtrip)
  • Nearby parking fee: EUR 30 per night (10 ft away)
  • Late check-in fee: EUR 20.00 for check-in between 10:00 PM and 6:00 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

All guests, including children, must be present at check-in and show their government-issued photo ID card or passport
Cash transactions at this property cannot exceed EUR 5000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Hotel New Sayonara Naples
Hotel New Sayonara
New Sayonara Naples
New Sayonara
Hotel New Sayonara Hotel
Hotel New Sayonara Naples
Hotel New Sayonara Hotel Naples

Hotel New Sayonara Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 57 out of 265 reviews
Rating 8 - Good. 124 out of 265 reviews
Rating 6 - Okay. 49 out of 265 reviews
Rating 4 - Poor. 26 out of 265 reviews
Rating 2 - Terrible. 9 out of 265 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Paul

Traveled with family
Liked: Cleanliness
Disliked: Staff & service
Just been renovated but in a dirty neighbourhood. Reception wasn’t where it says it is. No phone in the room. No coffee only tea bags. No milk. Rough neighbourhood.
Stayed 3 nights in Dec 2024

8/10 Good

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has been recently renovated and they did a wonderful job. The rooms are modern and nice. My wife and I stayed in a queen room with a balcony over the street while our 4 sons had a small suite with a full patio and a kitchenette. Staff was friendly and breakfast (offered at an adjacent coffee shop) was the perfect Italian way to start the day!
Stayed 2 nights in Nov 2024

6/10 Okay

Sidra

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The area around Naple's Centrale is a bit of a whiplash for anyone coming for the first time. If you're not ready to walk into a shady street, and try and search for the hotel as it's like a conjoined apartment with other hotels, it's best not to stay around here. Although accomodations at hotel were alright, some of us staying had some issues with an odor in the air that negatively effected the experience. It depends on the person, as I personally didn't sense anything. The breakfast was great, though, and made up for it. The hosts are nice.
Stayed 2 nights in Aug 2024

8/10 Good

Michael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were great the room was clean the bed was hard for our taste but the Ac worked great. The walls are alittle thin noise carries really well otherwise a great convenient spot
Stayed 1 night in Aug 2024

8/10 Good

Ingrid

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
convenient location to train station.
Stayed 2 nights in Aug 2024

6/10 Okay

Dina

Traveled with family
Disliked: Staff & service
Breakfast at 8am? Everyone else starts breakfast at 7 for early travellers. 3 different keys and doors to finally get to your room. A/C very week. Room very small for the bed size. Hallways smell like smoking, staff don’t speak English. Area did not feel safe for walking especially at night.
Stayed 2 nights in Jul 2024

10/10 Excellent

Marenoas

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor neighborhood but hotel is safe
Stayed 1 night in Jul 2024

6/10 Okay

Ibrahim

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The neighborhood and the entrance to the hotel were sketchy. The staff was very friendly and helpful though
Stayed 2 nights in Jul 2024

2/10 Terrible

Michelle

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The AC semi worked when we checked in and then we left the room and someone came in and left towels but the AC no longer worked. It was extremely hot and we received no response to get it fixed. The hotel is old and questionable with 3 keys for different doors for security.
Stayed 1 night in Jun 2024

10/10 Excellent

alpay

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very convenient place to stay in Naples

Very close to Naples train station. Convenient for day trips. The staff was super nice. The actual room was very clean. It was a little loud outside the room, but we knew it would be as it was located near the train station. I would stay again if I needed a place to stay in Naples.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jack

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to the train station.
Stayed 1 night in Dec 2023

4/10 Poor

Verified traveler

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Horrible.

You get what you pay for. This place is in a very disgusting part of town. Literal trash & urine all over the streets - stay away from here if you’re a couple looking for a romantic vibe. Onto the room itself: The room was tiny. Had to squeeze by the bed every time we walked in. (Photo attached). The HORRIBLE WiFi not even usable!!!’ Couldn’t even check my email or FB on Christmas. VERY noisy, very thin walls. You will hear everything. Awful. There was a horrible smell in our room & bathroom the entire time. We noticed the entire hotel smelled like this as we walked through each day. We had to keep the windows open in the room to keep the smell out. In December this meant it was very cold in the room. The shower head was half broken. Can’t point it on your body. It made showering extremely difficult. The shower clogged each time it was used. The breakfast offering was pathetic and lazy. On the day of our checkout, they closed it 30 minutes early. Not much for food in the area either. The staff was lazy and unhelpful when asked questions. Worst of all, the morning after we checked in after a very long 8 hours commute, we wanted to sleep. The maid came and woke us up not once, but THREE times. After she was told the first time we don’t want service. This ruined the entire first day of our trip due to how exhausted we were after being repeatedly woken up. Not acceptable. My advice, don’t stay here.
Stayed 5 nights in Dec 2023

8/10 Good

Gautam

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really nice. Room was quiet. Lots of eating options close by. I didn't have the breakfast but it looked good. The area near by has a lot of restaurants. This hotel was about a 2 minute walk from Napoli Centrale so very convenient for taking the train.
Stayed 1 night in Dec 2023

8/10 Good

Sophia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean. Kind staff very helpful. But little door in the bathroom like stagnant water. I recommend this hotel.
Stayed 2 nights in Nov 2023

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Great location, easy to get around the city by metro which is across the street as well as bus/ train station. Outside can seem a little sketchy but we felt very safe in the area. Hotel staff was super helpful and friendly. I would stay here again.
Stayed 3 nights in Sep 2023

10/10 Excellent

Si

Stayed 1 night in Sep 2023

8/10 Good

Bernard

Business traveler
Liked: Cleanliness, staff & service
Great staff. Room was clean but needs a touch up.
Stayed 2 nights in Sep 2023

8/10 Good

Samta

Traveled with family
Liked: Staff & service, amenities
Staff was very responsive to each and every communication and request made. Basic needs were met in a clean environment but the surroundings of the property could be cleaner
Stayed 2 nights in Sep 2023

10/10 Excellent

Adam

Traveled with family and small children
Liked: Cleanliness, staff & service
Wonderful manager and very convenient location.
Stayed 2 nights in Aug 2023

8/10 Good

Sabrina

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is conveniently located across from the train station. Breakfast is good and coffee is great. The area may seem sketchy, but you can’t blame the hotel for the surroundings. The city needs to move on the undesireables.
Stayed 3 nights in Jul 2023

8/10 Good

Tara, Goodyear

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing front desk staff.. Clean and comfortable rooms. Bathrooms could use a little updating, but spacious and clean. The area is very busy.
Stayed 1 night in Jul 2023

8/10 Good

Melanie

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Recommend

Hotel Sayonara were helpful. They didn't have our rooms the first night so stayed together in one room with the family we were with which was fine. Our room was beautiful and had a wonderful view of the piazza with a balcony. The breakfast was typical for Italy as were the bathrooms. I would recommend this hotel to friends for it's charm.
Stayed 3 nights in May 2023

10/10 Excellent

Garry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Too short of a stay

We stayed here just one night. We arrived with bicycles on the last train of the night and we’re taking an early morning ferry out. The owner met us for check-in and was very friendly and helpful. Helped to lock the bikes up and packed a breakfast bag for each of us. Would definitely stay here again.
Stayed 2 nights in May 2023