There is no office/check-in at the motel itself. You must go to the sister hotel, Ivy House Hotel to check in. Unfortunately, there are steep stairs to access the front office and I am partially handicapped, making it quite the ordeal to get up the stairs and climb back down to check in. The room itself was clean and updated, and there was a decent restaurant out the back door of our room and across the parking lot. There was a boil water alert while we were there, so bottled water only to drink. Interesting place to visit, plenty of history, and water-related things to do there.