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The Grand Hotel Nanaimo

3.0 star property

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Exterior
Deluxe Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing
Outdoor wedding area
Terrace/patio
Property grounds

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Room service
  • Gym
  • 24/7 front desk
  • Housekeeping
$122
includes taxes & fees
Oct 1 - Oct 2

Explore the area

View in a map
4898 Rutherford Rd, Nanaimo, BC, V9T 4Z4
  • Long Lake
    ‪3 min walk‬
  • Woodgrove Shopping Centre
    ‪4 min drive‬
  • Departure Bay Ferry Terminal
    ‪8 min drive‬
  • Nanaimo, BC (YCD)
    ‪24 min drive‬

Room options

View all photos for Club Room, 1 King Bed

Club Room, 1 King Bed | Bathroom sink

Club Room, 1 King Bed

9.0 out of 10
Wonderful
(14 reviews)
  • 376 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed with Sofa bed (Maple)

Suite, 1 King Bed with Sofa bed (Maple) | Living area | Flat-screen TV

Suite, 1 King Bed with Sofa bed (Maple)

8.0 out of 10
Very good
(2 reviews)
  • 419 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Standard Room, 2 Queen Beds

Standard Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Standard Room, 2 Queen Beds

8.8 out of 10
Excellent
(71 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Deluxe Room, 2 Queen Beds

Deluxe Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Deluxe Room, 2 Queen Beds

8.8 out of 10
Excellent
(8 reviews)
  • 376 sq ft
  • Sleeps 2
  • 2 Queen Beds

View all photos for Club Room, 2 Queen Beds

Club Room, 2 Queen Beds | 1 bedroom, in-room safe, desk, soundproofing

Club Room, 2 Queen Beds

8.6 out of 10
Excellent
(9 reviews)
  • 301 sq ft
  • Sleeps 2
  • 2 Queen Beds

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Exterior

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About this property

The Grand Hotel Nanaimo

3-star Nanaimo hotel with restaurant
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include concierge services, a 24-hour front desk, and wedding services. Housekeeping is available on request.
The Grand Hotel Nanaimo offers 50 accommodations with safes and coffee/tea makers. Accommodations offer separate sitting areas and include desks. Guests can make use of the in-room refrigerators and microwaves.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include hair dryers and irons/ironing boards. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access. 5 meeting rooms are available. This business-friendly hotel also offers a fitness center, a terrace, and a vending machine. Concierge services and wedding services can be provided. Complimentary self parking is available on site.

The Grand Hotel Nanaimo is a smoke-free property.

Grand Cru Restaurant - This restaurant serves brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Whik(e)y Bar - Onsite bar. Open select days.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grand Cru Restaurant
  • Whik(e)y Bar

Things to do

  • Gym

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Wedding services

Business services

  • 5 meeting rooms

Outdoors

  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
A credit card must be presented by the cardholder at check-in along with matching photo identification.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: CAD 200.00 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 50 mi (80 km) of the property will not be allowed to check in
Safety features at this property include a fire extinguisher, a smoke detector, and a security system
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Grand Hotel Nanaimo
Grand Nanaimo
Nanaimo Grand Hotel
The Grand Hotel Nanaimo Hotel
The Grand Hotel Nanaimo Nanaimo
The Grand Hotel Nanaimo Hotel Nanaimo

The Grand Hotel Nanaimo Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 432 out of 1013 reviews
Rating 8 - Good. 379 out of 1013 reviews
Rating 6 - Okay. 122 out of 1013 reviews
Rating 4 - Poor. 52 out of 1013 reviews
Rating 2 - Terrible. 28 out of 1013 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Judy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only negative for me was the bulky pillows. They are NOT comfortable at all.
Stayed 2 nights in May 2025

8/10 Good

Shirley

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always enjoy our stay at the Grand . Friendly staff. Clean room . Comfy bed and pillows
Stayed 1 night in May 2025

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2025

8/10 Good

terry, Vancouver

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Location and housekeeping very good
Stayed 1 night in May 2025

8/10 Good

Joycelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Grand Hotel was a pleasant surprise!
Stayed 1 night in May 2025

8/10 Good

Alison

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We very much enjoyed our annual stay at The Grand. Excellent, friendly service. Dinner at the restaurant was delicious as always although the Mother’s Day brunch could have been organized a bit better. We were surprised not to have a balcony in our Deluxe room this time. We’ll have to be sure to request it next year.
Half a rack of lamb
Nanaimo Bar Dessert Martini
Stayed 4 nights in May 2025

4/10 Poor

Brandi

Business traveler
Hotel was probably ‘Grand’ in its day but is definitely showing its age. Booked 2 suites and was excited to have jacuzzi tubs, neither worked. Beds were comfortable and rooms were spacious but everything needs updating. Price was high for what you are getting.
Stayed 1 night in May 2025

10/10 Excellent

Annely

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our night , it’s a bit noisy from the road near by, but it was nice to have a balcony and everyone we encountered was friendly
Stayed 1 night in May 2025

8/10 Good

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms with gas fireplace. Clean with good beds. Air conditioner is limited to how low the cooling setting is allowed, which was not as low as we would like for sleeping! If you like a warm room, this is a good spot for you!
Stayed 1 night in May 2025

8/10 Good

Gordon

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
A great place to stay
Stayed 1 night in May 2025

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Irene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2025

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
🙂
Stayed 1 night in May 2025

4/10 Poor

Ross

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Dont take your shoes off when walking on carpet

Clean room. Hotel very out of date. Cracked tile in bathroom. Floors are terrible. Carpet is 30 years old and totally wrecked - backing appears to have cone off and bunched up causing very uncomfortable and uneven walking. Do not take off your shoes. Tacky front entrance. Needs a major update - probably all original when built in late 90s
Stayed 1 night in May 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Rob

Stayed 1 night in May 2025

10/10 Excellent

Teresa

Liked: Cleanliness
Very nice, clean, easy to patk
Stayed 1 night in May 2025

10/10 Excellent

DONNA MAY

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Lovely Hotel. Check in was flawless. Room was excellent. Dinner was amazing. Thank you.
Stayed 1 night in May 2025

10/10 Excellent

Leslie, Campbell River

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here 3 times & have always enjoyed our stay. The restaurant is very nice, the food is incredible & Hussein is an amazing server.
Stayed 1 night in May 2025

8/10 Good

Steve

Traveled with family
Liked: Amenities
Noce
Stayed 1 night in May 2025

10/10 Excellent

Lindsay

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A little far from businesses by foot/on a hill, but the hotel was clean and we got our room cleaned on day 2 without even requesting! Did not try the restaurant but it seemed busy!
Stayed 2 nights in May 2025

10/10 Excellent

Nick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great time. Amazing customer service all around. Isabella stood out, there customer service was next level to the point were i let them know how awesome it was. Thanks everyone.
Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Overall positive experience. :-)
Stayed 1 night in May 2025

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in May 2025

10/10 Excellent

Teofila

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean and spacious room . The front desk Eric is friendly and lots of patience to wait and check us in at 2:15 am . Highly recommended hotel to stay in Nanaimo.
Stayed 1 night in May 2025