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Marble Arch Hotel

3.0 star property

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Photo gallery for Marble Arch Hotel

Standard Double Room, 1 Double Bed | Balcony
Suite, 1 Bedroom | Living room | 24-inch TV with cable channels
Triple Room | 4 bedrooms, in-room safe, desk, free WiFi
Suite, 1 Bedroom | Private kitchen | Coffee/tea maker, electric kettle
Standard Double Room, 1 Double Bed | 4 bedrooms, in-room safe, desk, free WiFi

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Air conditioning
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Lagos Road, Nairobi
  • National Archives
    ‪6 min walk‬
  • Kenyatta International Convention Centre
    ‪15 min walk‬
  • Nairobi Hospital
    ‪4 min drive‬
  • Nairobi (NBO-Jomo Kenyatta Intl.)
    ‪18 min drive‬

Room options

View all photos for Triple Room

Triple Room | 4 bedrooms, in-room safe, desk, free WiFi

Triple Room

  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Twin Room, 2 Twin Beds

Twin Room, 2 Twin Beds | 4 bedrooms, in-room safe, desk, free WiFi

Twin Room, 2 Twin Beds

  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room, 1 Double Bed

4 bedrooms, in-room safe, desk, free WiFi

Standard Double Room, 1 Double Bed

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | 4 bedrooms, in-room safe, desk, free WiFi

Suite, 1 Bedroom

  • Sleeps 2
  • 1 King Bed

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About this property

Marble Arch Hotel

3-star hotel in Nairobi Central
A restaurant, a bar/lounge, and a snack bar/deli are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a coffee shop/cafe, 24-hour room service, and a business center. Limited housekeeping is available.
Marble Arch Hotel offers 41 air-conditioned accommodations with safes and complimentary newspapers. Rooms open to balconies. Cable television is provided.

Bathrooms include bathtubs or showers with rainfall showerheads, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and hair dryers can be requested. Housekeeping is provided on a limited basis.

Dining options at the hotel include a restaurant, a coffee shop/cafe, and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. This 3-star property offers access to a business center, meeting rooms, and limo/town car service.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a terrace, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Marble Arch Hotel has designated areas for smoking.

Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.
Onsite venue - This restaurant serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Swahili

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee: USD 10 for adults and USD 5 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Family friendly

  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Outdoors

  • Terrace

Accessibility

  • Elevator

More

  • Banquet hall
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Rainfall showerhead
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 24-inch TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Safe

Policies

Check-in

Check-in start time: noon; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 3 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 5 for children
  • Airport shuttle fee: USD 30 per vehicle (one-way)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Marble Arch Hotel Nairobi
Marble Arch Nairobi
Marble Arch Hotel Hotel
Marble Arch Hotel Nairobi
Marble Arch Hotel Hotel Nairobi

Marble Arch Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 13 out of 45 reviews
Rating 8 - Good. 18 out of 45 reviews
Rating 6 - Okay. 7 out of 45 reviews
Rating 4 - Poor. 4 out of 45 reviews
Rating 2 - Terrible. 3 out of 45 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

8.8/10

Amenities

7.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

James, London

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Jan 2025

10/10 Excellent

Ervie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall great location located in the heart of CBD, numerous restaurants and street vendors around to purchase anything from food to clothing . Virtually walking distances to everything you can imagine. I consider this a good strategic location because it puts me within 15-20 of some of Nairobi most popular estates and malls. Friendly and professional staff with a nice restaurant and bar available inside.
Stayed 7 nights in Oct 2024

8/10 Good

Tammy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing I didn’t like about this location was that it didn’t have a lift. Other than that, this place was comfortable and in a convenient location. If I had been traveling solo, I wouldn’t have felt so comfy but my partner is Kenyan and that eased me greatly. Lovely rooms, nice staff. They have a lounge here but we didn’t get to go. Maybe next time!
Stayed 3 nights in Sep 2024

8/10 Good

Chinyere

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2024

8/10 Good

Richard, Chicago

Liked: Cleanliness, staff & service
Older building but great staff.
Stayed 8 nights in May 2024

10/10 Excellent

Konfino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place is looking safe,at no time during my stay was I worried of my safety,
Stayed 1 night in Apr 2024

10/10 Excellent

CONOR

Stayed 1 night in Jan 2024

2/10 Terrible

Al

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an old property, need to be demolished.
Stayed 1 night in Oct 2023

10/10 Excellent

Christine, Fontana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be any happier, the receptionist was out of her way to contact Uber for us , helpful staffs, she or either the security guy walked us to near by store to find anything you need for safety, they even cook ginger water for me when I had stomach problem from Diani beach
Stayed 1 night in Oct 2023

8/10 Good

George

Stayed 1 night in Oct 2023

10/10 Excellent

Christine, Fontana

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was amazing, she even call uber for us when we have trouble connecting, staff was helpful and helping with my luggages as well , highly recommended this hotel
Stayed 1 night in Oct 2023

2/10 Terrible

HELEN OYIZA

Stayed 7 nights in Sep 2023

8/10 Good

Ajang

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good stay
Stayed 6 nights in Sep 2023

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities
Good hotel
Stayed 1 night in Apr 2023

10/10 Excellent

stephen

Stayed 1 night in Jun 2022

8/10 Good

George

Stayed 1 night in Dec 2021

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, so helpful and informative!
Stayed 4 nights in Oct 2021

4/10 Poor

moses

Business traveler, Traveled with family
Disliked: Staff & service, property conditions & facilities

The sweet old Marble Arch Hotel is no more!

For the last several years- 8 to be exact- Marble Arch Hotel is the place I always went to when dropping in from the US and even during local stays while in Nairobi. Everything then was perfect. Not anymore. Something seemed to have gone wrong somewhere. Marble Arch is now crumbling. First, I was checked into a room with a leaking toilet. No apologies. Worst of it, I got no concession when I was switched into a new room the following day.Second, some of my stuff went missing from one of my bags. I will be honest and say that I am not absolutely certain whether that happened at the hotel or at the airport. However, we could have easily established that fact if security cared to run through their CCTV tape. They didn't. Or, if they did they have never reached out to me two weeks down. Awful, awful experience. I wouldnt recommend this hotel to anyone whatsoever. And for me, I am done with it.
Stayed 1 night in Oct 2019

6/10 Okay

Kamini

Traveled with family
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

8/10 Good

Verified traveler

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the Marble structural Components of Marble Arch Hotel, the rooms and the general layout. I do not like the street congestion and noise around the hotel.
Stayed 1 night in Jun 2019

8/10 Good

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Amazing staff at reception and room cleaning lady were truly great. However, area is a little too hectic with buses and hard to find.
Stayed 2 nights in Dec 2018

2/10 Terrible

Verified traveler

Stayed 1 night in Jul 2018

8/10 Good

Harrison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful

We were in Nairobi for a night and this hotel was really nice. Their staff are friendly and helpful at all times. It’s just alito in a noisy area, but overall it’s wonderful. I’ve already booked it for my next stay in nairobi
Stayed 1 night in Jun 2018

6/10 Okay

Beatrice , south Africa

Liked: Staff & service
Disliked: Property conditions & facilities

Nice hotel but terrible surrounding

The matatus and noise!!! But probably ok for the price
Stayed 2 nights in Mar 2018