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Best Western Plus Westlands

4.0 star property

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Exterior
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Standard Room, 1 King Bed, Non Smoking, Balcony | Premium bedding, minibar, in-room safe, desk
Premium bedding, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Breakfast included
  • Room service
  • Housekeeping
  • 24/7 front desk
  • Air conditioning

Explore the area

Map
Karuna Road behind Sarit Centre, Nairobi, 00606
  • Sarit Centre
    ‪1 min walk‬
  • Westgate Shopping Mall
    ‪10 min walk‬
  • Arboretum
    ‪9 min drive‬
  • Nairobi (WIL-Wilson)
    ‪21 min drive‬

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Balcony

Standard Room, 1 King Bed, Non Smoking, Balcony | Room amenity

Standard Room, 1 King Bed, Non Smoking, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Executive Room, 1 King Bed, Non Smoking

Premium bedding, minibar, in-room safe, desk

Executive Room, 1 King Bed, Non Smoking

  • 291 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Standard Room, 1 King Bed, Accessible, Non Smoking | Premium bedding, minibar, in-room safe, desk

Standard Room, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Twin Beds, Non Smoking

Premium bedding, minibar, in-room safe, desk

Superior Room, 2 Twin Beds, Non Smoking

  • 248 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 King Bed, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

Junior Suite, 1 King Bed, Non Smoking | Premium bedding, minibar, in-room safe, desk

Junior Suite, 1 King Bed, Non Smoking

  • 969 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking (Separate Living Room)

Executive Suite, 1 King Bed, Non Smoking (Separate Living Room) | Premium bedding, minibar, in-room safe, desk

Executive Suite, 1 King Bed, Non Smoking (Separate Living Room)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Twin Beds, Non Smoking

Deluxe Room, 2 Twin Beds, Non Smoking | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 2 Twin Beds, Non Smoking

  • 269 sq ft
  • Sleeps 2
  • 2 Twin Beds

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About this property

Best Western Plus Westlands

4-star hotel in Highridge
A restaurant, a bar/lounge, and a coffee shop/cafe are available at this hotel. Free continental breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include 24-hour room service, concierge services, and laundry facilities.
Best Western Plus Westlands offers 101 air-conditioned accommodations with minibars and safes. Beds feature premium bedding. Flat-screen televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, bidets, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. A complimentary breakfast is offered. Wireless Internet access is complimentary.

This Art Deco hotel also offers multilingual staff, concierge services, and laundry facilities. Onsite self parking is complimentary.

Best Western Plus Westlands has designated areas for smoking.

Guests are offered a complimentary continental breakfast.
Best Western Plus Westlands has a restaurant on site.
24-hour room service is available.

Languages

Azerbaijani, English, French, Hindi, Swahili, Turkish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Family friendly

  • Free crib
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Turndown service

Business services

  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Elevator (47 inch wide door)
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 11 floors
  • Art Deco architecture
  • Banquet hall
  • Built in 2020
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 2:00 PM
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KES 5000 per night
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • A late check-out fee will be charged
  • Rollaway bed fee: KES 5000 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Best Plus Westlands Nairobi
Best Western Plus Westlands Hotel
Best Western Plus Westlands Nairobi
Best Western Plus Westlands Hotel Nairobi

Best Western Plus Westlands Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 130 out of 181 reviews
Rating 8 - Good. 38 out of 181 reviews
Rating 6 - Okay. 7 out of 181 reviews
Rating 4 - Poor. 1 out of 181 reviews
Rating 2 - Terrible. 5 out of 181 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Vincent

Liked: Cleanliness, staff & service, property conditions & facilities
Nice staff Nice food Ample room
Stayed 1 night in Nov 2024

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2024

8/10 Good

jamarcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Staff was very welcoming
Stayed 5 nights in Oct 2024

10/10 Excellent

Nabeel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located
Well located in westlands next to Sarit center. Helpful staff and comfortable room. Perfect for a short or longer stay
Stayed 1 night in Oct 2024

10/10 Excellent

Victoria

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent check in and a fantastic stay. Clean. Comfy and very friendly helpful staff.
Stayed 1 night in Oct 2024

10/10 Excellent

Joscelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location and very courteous and friendly staff
Stayed 8 nights in Oct 2024

10/10 Excellent

Anil

Stayed 1 night in Oct 2024

8/10 Good

harun

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, next a popular shopping mall, very helpful friendly staff, room was very good with all the you extras you would expect from this class of hotel, I would definitely recommend it, I for one will be staying here on my next visit.
Stayed 2 nights in Oct 2024

8/10 Good

BISWAJOY

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is located behind Sarit Centre shopping mall. Easy access for convenient store, Indian food around and other amenities.
Stayed 5 nights in Sep 2024

8/10 Good

Nana Adjoa

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is awesome with Sarit Centre less than a 5min walk away. Great for business travellers
Stayed 4 nights in Sep 2024

2/10 Terrible

Sena, Madina

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Didn’t allow early checkout
Stayed 3 nights in Sep 2024

10/10 Excellent

JYOTI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Aug 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved it! It was a sleek and beautiful place that we felt so comfortable. The staff was all so friendly and helpful and welcoming. I wish I could remember all the names of the amazing people, but I remember Nelly at the front desk helped us with a bunch of things on our last day and she was great! The breakfast is large with so many options. They had local things, international options, pastries, an omelette station, and more. they make great coffee to go with your breakfast and it was such a carefree way to start the day. They have a nice restaurant and bar on the top floor which was another easy way to end the day if we didn't want to leave the hotel in the evening. They are also in a great location right by Sarit Mall which has a nice bank for taking out money and every store you could think of. There are multiple Massai markets within walking distance as well as nice restaurants. The room was a good size and they have a very convenient button to select "do not disturb" or to call for room service. It felt very high tech and easy and it's nice that room service is 24/7.
Stayed 4 nights in Sep 2024

10/10 Excellent

idrissa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a sure bet you will never be disappointed they have high standards great staff and property is well maintained. I will not hesitate to recommend this hotel or stay there again. Krudos to staff and management.
Stayed 1 night in Sep 2024

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Babatunde

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that the hotel is safe, quite and is in a shopping complex.
Stayed 1 night in Aug 2024

10/10 Excellent

Arindam

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Arindam

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great location and comfort!
Brand spanking new property. Very clean and comfortable. The staff are very firndly and helpful. The breakfast is amazing!
Stayed 2 nights in Jul 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service and comfortable bed
We spent onenight and loved it. The service was excellent, the room was clean, the bed was very comfortable. Breakfast had variety to choose from, which made our stay even better.
Stayed 1 night in Aug 2024

10/10 Excellent

Xudong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

10/10 Excellent

Ronnen

Liked: Staff & service, property conditions & facilities
Specious and clean rooms with a kitchenette
Stayed 3 nights in Jul 2024

6/10 Okay

Derek

Stayed 2 nights in Jul 2024

10/10 Excellent

STACY

Liked: Cleanliness, staff & service, property conditions & facilities
…
Stayed 3 nights in Jul 2024

10/10 Excellent

Eric

Stayed 3 nights in Jul 2024

10/10 Excellent

Alexia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay at Best Western Plus, There was a complimentary breakfast buffet which was really delicious. The hotel is at a walkable distance to both Sarit and Westgate mall and in a safe area and all the employees were nice and hospitable especially the security workers and the staff at the reception. Yvonne was particularly very helpful and jovial.
Stayed 8 nights in Jul 2024