6/10 Okay
M.
Traveled with group
Mar 29, 2025
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is pretty good. The rooms are very spacious and clean. Security is also very good. It’s directly on the road, so it can be noisy. There is also construction going on next to the hotel.
Breakfast was ok. Nothing fancy, but good quality food and enough options.
They offer free airport shuttle services. You might have to wait for some time, but they give the warning in the email anyway. We waited for about 20 minutes or so and chatted away with another guest and the ground staff.
The reception staff was friendly, specifically Purity who checked us in the night we arrived.
The only issue we had was with one of the receptionist the following morning. We had booked for the shuttle to the SGR(train station), which they say is complementary like the airport shuttle. The receptionist was extremely dismissive, and gaslighting. She didn’t even bother asking about our room even though we told her we had booked the previous night. Told us there was no available shuttle as there was only one driver and no booking had been done, which she could have seen had she asked for our names or room number. She then told us we could book a taxi with the travel desk, but then decided it was “too expensive” for us to afford and told us we could use Uber. We got a call when back in the room saying there was transport available for us. No apologies, not even when checking out. Nothing. Says everything you need to know on how they treat “locals”, since she assumed we were.
M.
Stayed 1 night in Mar 2025
