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Mercure Nagano Matsushiro Resort & Spa

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Mercure Nagano Matsushiro Resort & Spa

Sauna, spa tub, hot springs
Lobby
Classic Room, Multiple Beds, Mountain View (Japanese Style) | In-room safe, desk, iron/ironing board, free WiFi
Classic Room, Multiple Beds, Mountain View (Japanese Style) | In-room safe, desk, iron/ironing board, free WiFi
Lobby

Reviews

8.2 out of 10

Very good

Popular amenities

  • Spa
  • All inclusive
  • Breakfast available
  • 24/7 front desk
  • Air conditioning
  • Laundry

Explore the area

Map
1372-1 Nishiterao Matsushiro, Nagano, Nagano-ken, 381-1215
  • Matsushiro Castle
    12 min walk
  • Sanada House
    15 min walk
  • 焼肉処松龍苑
    8 min walk
  • Shinonoi Station
    7 min drive

Room options

View all photos for Classic Room, Multiple Beds, Mountain View (Japanese Style)

Classic Room, Multiple Beds, Mountain View (Japanese Style) | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View (Japanese Style)

  • Sleeps 7
  • 4 Twin Futons

View all photos for Classic Room with 2 single beds and 1 sofa bed, Mountain view

Classic Room with 2 single beds and 1 sofa bed, Mountain view | In-room safe, desk, iron/ironing board, free WiFi

Classic Room with 2 single beds and 1 sofa bed, Mountain view

  • Sleeps 5
  • 3 Twin Beds

View all photos for Classic Room, Multiple Beds, Mountain View (Japanese Style)

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View (Japanese Style)

  • Sleeps 7
  • 2 Twin Beds and 2 Twin Futons

View all photos for Classic Room, Multiple Beds, Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Classic Room, Multiple Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds, Mountain View

Classic Room, 2 Twin Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 2 Twin Beds, Mountain View

  • Sleeps 5
  • 2 Twin Beds

View all photos for Classic Room, 1 Double Bed with Sofa bed, Mountain View

Classic Room, 1 Double Bed with Sofa bed, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Classic Room, 1 Double Bed with Sofa bed, Mountain View

  • Sleeps 4
  • 1 Double Bed and 1 Double Sofa Bed

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style) | In-room safe, desk, iron/ironing board, free WiFi

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 9
  • 2 Twin Beds and 1 Double Sofa Bed

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About this property

Mercure Nagano Matsushiro Resort & Spa

4-star hotel in Matsushiro
This hotel features a full-service spa, a restaurant, and a sauna. Free WiFi in public areas and free self parking are also provided. Additionally, dry cleaning, laundry facilities, and a 24-hour front desk are onsite.
Mercure Nagano Matsushiro Resort & Spa offers 345 air-conditioned accommodations with safes and slippers. Televisions come with satellite channels. Rooms have partially open bathrooms. Bathrooms include shower/tub combinations, bidets, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include desks and phones.

Recreational amenities at the hotel include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. The spa is equipped with a sauna and a spa tub. The spa is open daily.

Public bath/onsen services include an indoor public bath (no minerals), an outdoor mineral hot springs (Japanese-style onsen), and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Some rates at Mercure Nagano Matsushiro Resort & Spa are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

The hotel offers a restaurant. Public areas are equipped with complimentary wireless Internet access. In addition to a full-service spa, Mercure Nagano Matsushiro Resort & Spa features hot springs and a sauna. This hot springs hotel also offers a vending machine, laundry facilities, and dry cleaning/laundry services. Complimentary uncovered self parking is available on site, along with a car charging station.

Mercure Nagano Matsushiro Resort & Spa has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 9:30 AM.
Mercure Nagano Matsushiro Resort & Spa has a restaurant on site.
四季 - This buffet restaurant serves breakfast and dinner. Open daily.

All inclusive details

All-inclusive room rates at Mercure Nagano Matsushiro Resort & Spa are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free uncovered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,025 to 3,025 for adults and JPY 1,815 to 2,178 for children
  • A restaurant

Restaurants on site

  • 四季

Things to do

  • Full-service spa
  • Hot springs
  • Sauna

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service

Full-service spa

  • Hot/mineral springs
  • Public indoor bath (no minerals)
  • Public outdoor mineral hot springs (onsen)
  • Sauna
  • Separate men/women areas in public bath
  • Spa open daily
  • Spa tub
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Banquet hall
  • Built in 1996
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Desk
  • Heating
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 1 AM

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately JPY 3025 to 3025 for adults, and JPY 1815 to 2178 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Shinshu-matsushiro Royal
Shinshu-matsushiro Royal Hotel
Shinshu-matsushiro Royal Hotel Nagano
Shinshu-matsushiro Royal Nagano
Shinshu Matsushiro Royal Hotel
Royal NAGANO
Royal Hotel NAGANO
Mercure Nagano Matsushiro &
Mercure Nagano Matsushiro Resort Spa
Mercure Nagano Matsushiro Resort & Spa Hotel
Mercure Nagano Matsushiro Resort & Spa Nagano
Mercure Nagano Matsushiro Resort & Spa Hotel Nagano

Mercure Nagano Matsushiro Resort & Spa Reviews

Reviews

8.2

Very Good

Rating 10 - Excellent. 123 out of 305 reviews" "
Rating 8 - Good. 106 out of 305 reviews" "
Rating 6 - Okay. 48 out of 305 reviews" "
Rating 4 - Poor. 18 out of 305 reviews" "
Rating 2 - Terrible. 10 out of 305 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Shlomi Shlomo

Liked: Cleanliness, staff & service, amenities
Nice hotel. A bit dated, but it is fine.
Stayed 1 night in Sep 2024

4/10 Poor

Tokiko

Traveled with family
Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

David, Chicago

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice middle of the road hotel with great breakfast Buffett and public bathroom Parking is free and widely available
Stayed 1 night in Aug 2024

6/10 Okay

tomie

Stayed 1 night in Aug 2024

2/10 Terrible

mitsuo

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2024

10/10 Excellent

TAKAHIRO

Stayed 1 night in Jul 2024

8/10 Good

Shlomi Shlomo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is nice, but rooms are a bit old, it smells old... Need to renew the rooms. Breakfast is nice.
Stayed 1 night in Jun 2024

6/10 Okay

chandra

<>
Stayed 1 night in Apr 2024

10/10 Excellent

David

Stayed 1 night in Apr 2024

10/10 Excellent

ezekiel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is truly breathtakingly beautiful
Stayed 1 night in Apr 2024

10/10 Excellent

Andrew

Stayed 2 nights in Jan 2024

8/10 Good

Shailesh

Traveled with family
Liked: Staff & service, property conditions & facilities
Room was big with nice view. Parking was easy and free of charge. However, the sofa was dirty, old and smelled bad. Toilet was also not clean. For some reason, bidet stopped working.
Stayed 1 night in Jan 2024

6/10 Okay

Tamara

Liked: Staff & service
Disliked: Property conditions & facilities
I
Stayed 2 nights in Dec 2023

10/10 Excellent

Jonathan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Lisa

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Very nice buffet and the rooms were comfortable. Just a little too far from the station
Stayed 2 nights in Dec 2023

8/10 Good

kazuyoshi

Stayed 1 night in Dec 2023

6/10 Okay

hironori

Stayed 1 night in Dec 2023

8/10 Good

Glenn

Liked: Cleanliness, property conditions & facilities
Its a nice place.. clean and the onsen was good.. but weirdly they didnt sell any beer / sake anywhere on the property.. only non alcholic beer in tbe shop.. bar was only open till 6pm?? Its a bit far from anythings else..
Stayed 1 night in Dec 2023

8/10 Good

Verified traveler

Liked: Staff & service
Hotel is huge and had a lot of parking. Average rooms. Good location. Amazing breakfast buffet!
Stayed 2 nights in Nov 2023

8/10 Good

Matsui

Stayed 2 nights in Sep 2023

10/10 Excellent

NAO

Stayed 1 night in Jul 2023

10/10 Excellent

James

Stayed 1 night in Jul 2023

2/10 Terrible

tamae

Stayed 1 night in Jun 2023

10/10 Excellent

Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel to stay at Nagano
Very nice hotel, ample parking space, nice and big rooms and good location
Stayed 1 night in Mar 2023