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Hotel Sierra Resort Hakuba

4.0 star property

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Photo gallery for Hotel Sierra Resort Hakuba

Indoor spa tub
Indoor spa tub
Outdoor spa tub
Reception hall
Spa

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • 24/7 front desk
  • Pool
  • Housekeeping
  • Laundry
  • Air conditioning

Explore the area

Map
14863-6 Hokujo, Kitaazumi-gun, Hakuba, Nagano, 399-9301
  • Tsugaike Ski Resort
    ‪4 min drive‬
  • Hakuba Iwatake Ski Resort
    ‪4 min drive‬
  • Hakuba Happo-One Ski Area
    ‪7 min drive‬

Room options

View all photos for Grand Twin Room, Non Smoking

Grand Twin Room, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Twin Room, Non Smoking

9.6 out of 10
Exceptional
(4 reviews)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Grand Double Room, Non Smoking

Grand Double Room, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Grand Double Room, Non Smoking

8.8 out of 10
Excellent
(3 reviews)
  • 344 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, Non Smoking

Junior Suite, Non Smoking | Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, Non Smoking

10.0 out of 10
Exceptional
(1 review)
  • 559 sq ft
  • Sleeps 4
  • 4 Twin Beds

View all photos for Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed) | Premium bedding, down comforters, pillowtop beds, in-room safe

Junior Suite, Non Smoking (4 Single Beds and 1 Sofa Bed)

  • 559 sq ft
  • Sleeps 5
  • 4 Twin Beds and 1 Twin Sofa Bed

Similar properties

Exterior

Hakuba Sunvalley Hotel

  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning
4.1 out of 5, Very Good, (32)
The price is $229
per night
$252 total
includes taxes & fees
Apr 21 - Apr 22
Hakuba Sunvalley Hotel

About this property

Hotel Sierra Resort Hakuba

4-star Hakuba hotel steps from Hakuba Valley Ski Area
This smoke-free hotel features 2 restaurants, a seasonal outdoor pool, and concierge services. Free WiFi in public areas and free self parking are also provided. Additionally, laundry facilities, a 24-hour front desk, and limo/town car service are onsite.
Hotel Sierra Resort Hakuba offers 74 accommodations with DVD players and safes. Pillowtop beds feature down comforters and premium bedding. 32-inch LCD televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include shower/tub combinations with deep soaking bathtubs, bathrobes, slippers, and toilets with an electronic bidet.

This Hakuba hotel provides complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include hair dryers and complimentary toiletries. In-room massages and irons/ironing boards can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a seasonal outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Services include massages. Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen).
Dining is available at one of the hotel's 2 restaurants. Public areas are equipped with complimentary wireless Internet access. This 4-star property offers access to meeting rooms and limo/town car service. This hot springs hotel also offers a seasonal outdoor pool, a terrace, and a vending machine. Complimentary self parking is available on site.

Hotel Sierra Resort Hakuba is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:30 AM.
メインダイニング - This restaurant serves breakfast, lunch, and dinner.
白馬飯店 - This restaurant specializes in Chinese cuisine and serves dinner only. Reservations are required. Open select days.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Ski shuttle nearby
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:30 AM for a fee: JPY 3,300 per person
  • 2 restaurants

Restaurants on site

  • メインダイニング
  • 白馬飯店

Things to do

  • Billiards/pool table
  • Karaoke
  • Playground
  • Seasonal outdoor pool
  • Ski passes
  • Ski storage
  • Table tennis

Family friendly

  • DVD player
  • In-room refrigerator
  • Laundry facilities
  • Playground
  • Seasonal outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Meeting rooms

Outdoors

  • Garden
  • In the mountains
  • Terrace

Spa

  • In-room massages
  • Public indoor mineral hot springs (onsen)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 3 buildings
  • Banquet hall
  • Built in 1995
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Toilet with electronic bidet
  • Towels provided

Entertainment

  • 32-inch LCD TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Cribs (infant beds) are available for JPY 1500 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 13 years of age.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 3300 per person
  • Crib (infant bed) fee: JPY 1500 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash

We should mention

The seasonal pool will be open from July to August
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Sierra Hakuba
Sierra Resort Hotel Hakuba
Sierra Resort Hakuba Hotel Hakuba-Mura
Hotel Sierra Resort Hakuba
Hotel Sierra Resort
Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel
Hotel Sierra Resort Hakuba Hakuba
Hotel Sierra Resort Hakuba Hotel Hakuba

Hotel Sierra Resort Hakuba Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 102 out of 142 reviews
Rating 8 - Good. 34 out of 142 reviews
Rating 6 - Okay. 5 out of 142 reviews
Rating 4 - Poor. 1 out of 142 reviews
Rating 2 - Terrible. 0 out of 142 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Jun

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Sarah

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2024

10/10 Excellent

Jayson

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved everything about our stay in Sierra. The location is in the middle of stunning forest, very close to ski slopes, lovely food options are available through the day. Nothing can be better than enjoying private onsen after a day of skiing. Lovelies stuff. We will definitely be back!
Stayed 4 nights in Mar 2024

10/10 Excellent

Tariq

Liked: Cleanliness, staff & service, property conditions & facilities
Great property, staff and experience
Stayed 5 nights in Mar 2024

10/10 Excellent

Marcello

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice scenic location. Great service, complementary food and drink option throughout the day. Great private onsens as well.
Stayed 3 nights in Mar 2024

8/10 Good

Norio, Singapore

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Serene environment with unexpected services like complimentary beverages and snacks at the lounge and lobby
Stayed 5 nights in Mar 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Yuanze

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The shuttle bus that stops at Sierra is limited, but is enough. Overall experience is very good, much better than other places I stayed at Hakuba.
Stayed 3 nights in Jan 2024

10/10 Excellent

Mia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My partner and I were absolutely blown away when we arrived at this property in the middle of a snow season. I can’t even describe it beauty. Everything was conveniently, with a light lunch/dinner provided at no charge. It was so nice to come home from a day at the slopes and eat amazing warm food! They also provide afternoon tea with wine, where you can overlook a gorgeous view. Complimentary private onsens was another highlight. The rooms were spacious, very clean and had heated floors. Transport to town and ski resorts was so easy, as was hitting ski gear. We will definitely be back!
Stayed 4 nights in Jan 2024

10/10 Excellent

Magdalena

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Wonderful breakfast and Onsen. Inccredibly relaxing.
Stayed 4 nights in Dec 2023

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time! The property is beautiful and the bus is easy to get to dinner and back. We struggled with the room being a bit hot but overall would stay again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great place to stay. The shuttle to the door, close proximity to the snowfields, onsen when we returned from a day on the snow, welcome drinks each day, a hot soup or curry available on return and friendly staff who were very helpful made our stay outstanding. Definitely recommend.
Stayed 6 nights in Jan 2023

10/10 Excellent

Christopher, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property, quaint feeling, great amenities. The room is a bit dated and pillows and bed is rock solid hard. But the hotel has many other qualities that make up. The view of the natural surroundings is amazing. The Onsen private and non private was great. Staff tried really hard to make the best stay possible. Was nice to have a tea lounge to sit in daily, unlimited natural water and apple juice and some hot wine. They have a light snack canteen, that free until 8pm, at this point what’s the need for a convenience store everything is at your fingertips here. I had a great stay and can’t wait to come back again.
Stayed 4 nights in Jan 2023

10/10 Excellent

qq

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best ski hotel I ever stayed. Every staff we encountered are warm and friendly. Private Onsen and breakfast is awesome as well. Tons of complimentary food/snacks/drinks across the property. 10/10 best experience.

8/10 Good

Corey, DARLINGHURST

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the incredibly welcoming and hospitable staff at the hotel who went out of their way to make us feel at home and make the stay as enjoyable as possible. Although the rooms are basic, the rest of the hotel has every modern comfort. The big downside is the location - the hotel is miles from the town so you're reliant upon taxis ($40 each way to dinner) and infrequent shuttle buses to the snow fields and town. This really made it very limiting so we mostly dined at the hotel restaurant as it was much easier than trying to wait for infrequent scheduled shuttles. The French fixed menu was excellent every time - with impeccable service. However, surprisingly both the service and quality of the Western a-la-carte menu (at the same restaurant) was much much lower and quite disappointing. Overall I enjoyed the hotel but would likely pick another next time simply due to the inconvenience of the location. If the frequency of the shuttle buses were doubled, that might encourage me to return. Either way, I'd like to pass on my sincere thanks to the staff for being so friendly and making the stay very enjoyable.

10/10 Excellent

Wing hei

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Low density, comfortable and relaxing environment

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to relax. My limited Japanese was not an issue with the English speaking staff. Went without a car but the free shuttle was awesome, was still able to get to town and back with no issues. The private onsens were amazing, and relaxing. The food was amazing! Lastly, the staff was the topping to the cake as I felt they were extremely accommodating and helpful, they made sure it was a stress free getaway.
Stayed 2 nights in Aug 2021

8/10 Good

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is extremely relaxing. The surrounding is sublime and the onsen is one of the best I’ve seen. They pay kind attention to extras like free wine in the relaxing area and access to free small food items throughout the day for hungry guests. But it’s expensive. And for the expense I don’t think the room matches. It’s outdated and smells funky. Also the breakfast is okay, but does not vary by a single item on any day. Would I stay here again? Yes... as I was relaxed upon fully leaving. Would I give it 5?stars? Not unless they upgraded the rooms and breakfast
Stayed 4 nights in Jul 2020

10/10 Excellent

Alan

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2020

8/10 Good

Samuel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay.
Enjoyable stay with good service and amenities. We stayed for the snow season and the shuttle bus to and from the nearby train station on arrival and departure was welcome. The on-site ski gear hire was fantastic and handy. The room was modest, and adequate however, the curtains were thin and left sunlight filtering through early in the morning. Onsite restaurants were good as well as well as the nearby restaurant recommendations
Stayed 4 nights in Jan 2020

10/10 Excellent

Werner

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A terrific resort with service to match
Great well keot facility
Stayed 2 nights in Dec 2019

10/10 Excellent

Lisa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful special touches!
Excellent touches: lobby reception wine and simple Japanese afternoon snacks of curry, oden, and miso soup to be enjoyed on the outside patio after a full day of skiiing, lovely picturesque views from main areas of the lobby, fantastic and spacious indoor and outdoor onsen with chilled coffee chocolate milk available after the onsen, convenient storage house for skis and excellent punctual shuttle service. The breakfast selection was good and the private label Sierra jam of two flavors was incredible. Great access to a washer and dryer. The In House Japanese restaurant was delicious. Housekeeping did an excellent job. The only improvement I would mention is that our junior suite furnishings could use a refreshing. Otherwise the hotel is charming and had easy access to all the onsite amenities. The location is not within walking distance to any minimarts but there were enough offerings at the hotel.
Stayed 7 nights in Dec 2019

10/10 Excellent

Natalija, Sydney, Australia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended! The resort was absolutely beautiful. It was really large with many segregated areas for tea/coffee, fireplaces, onsens, games rooms and the large garden area outside. The staff were so nice and helpful, they even went out of their way to drop us to a few places that weren’t on their included shuttle locations. After 4 nights, we didn’t want to leave!
Stayed 1 night in Dec 2019

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019

8/10 Good

KEITH

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great hotel , fab hot springs , noisy frogs 🐸
Stayed 1 night in Jul 2019