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Holiday Inn Norwich by IHG

3.0 star property

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Photo gallery for Holiday Inn Norwich by IHG

Terrace/patio
Exterior
Bar (on property)
Exterior
Lobby

Reviews

7.4 out of 10
Good

Popular amenities

  • Room service
  • Pool
  • Bar
  • Housekeeping
  • Gym
$107
includes taxes & fees
Sep 1 - Sep 2

Explore the area

View in a map
10 Laura Blvd, Norwich, CT, 06360
  • Norwich Golf Course
    ‪3 min drive‬
  • Mohegan Sun Casino
    ‪6 min drive‬
  • Mohegan Sun Arena
    ‪6 min drive‬
  • New London, CT (GON-Groton - New London)
    ‪25 min drive‬

Room options

View all photos for Premium Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Premium Room, 1 King Bed

  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed

9.0 out of 10
Wonderful
(9 reviews)
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Queen Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds

8.2 out of 10
Very good
(84 reviews)
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Mobility Accessible (Roll-In Shower)

7.4 out of 10
Good
(6 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room

7.6 out of 10
Good
(23 reviews)
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Balcony

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed, Balcony

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 King Bed

8.2 out of 10
Very good
(14 reviews)
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 2 Queen Beds, Mobility Accessible (Roll-In Shower)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Standard Room, 1 Queen Bed, Mobility Accessible (Roll-In Shower)

8.8 out of 10
Excellent
(6 reviews)
  • Sleeps 2
  • 1 Queen Bed

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About this property

Holiday Inn Norwich by IHG

3-star hotel in Westside Norwich
This smoke-free hotel features 2 restaurants, an indoor pool, and a fitness center. Free WiFi in public areas, free self parking, and a free casino shuttle are also provided. Additionally, a bar/lounge, a 24-hour business center, and a conference center are onsite. Housekeeping is available on request.
Holiday Inn Norwich by IHG offers 135 accommodations with safes and complimentary newspapers. Pillowtop beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with premium cable channels. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an indoor pool and a fitness center.

Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Holiday Inn Norwich by IHG features an indoor pool and a fitness center. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

This 3-star property offers access to a 24-hour business center and meeting rooms. Event facilities measuring 12000 square feet (1115 square meters) include a conference center. This business-friendly hotel also offers a vending machine, a garden, and coffee/tea in a common area. Onsite self parking is complimentary.

Holiday Inn Norwich by IHG is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11 AM.
Rendezvous Restaurant - This restaurant specializes in American cuisine and serves breakfast only.
Scorzz Sports Bar - This restaurant specializes in American cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free casino shuttle
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 11:00 AM for a fee
  • 2 restaurants
  • A bar/lounge
  • Coffee and tea in common areas

Restaurants on site

  • Rendezvous Restaurant
  • Scorzz Sports Bar

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • Free rollaway/extra bed
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Wedding services

Business services

  • 24-hour business center
  • Computer station
  • Conference center (12,000 square feet of space)
  • Meeting rooms

Outdoors

  • Garden
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Valet for wheelchair-equipped vehicles
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 100% renewable energy
  • 6 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1978
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Fireplace in lobby
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free rollaway/extra bed
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children up to the age of 17 years can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and window guards
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is required for transportation to and from this property
Children under 17 years old are not allowed in the swimming pool or fitness facility without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Hotel Norwich
Holiday Inn Norwich
Norwich Holiday Inn
Holiday Inn Norwich City Hotel Norwich
Holiday Inn Norwich Hotel

Holiday Inn Norwich by IHG Reviews

Reviews

7.4

Good

Rating 10 - Excellent. 399 out of 1006 reviews
Rating 8 - Good. 216 out of 1006 reviews
Rating 6 - Okay. 173 out of 1006 reviews
Rating 4 - Poor. 112 out of 1006 reviews
Rating 2 - Terrible. 106 out of 1006 reviews

7.6/10

Cleanliness

8.2/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Carol

Everything was great!
Stayed 2 nights in May 2025

8/10 Good

Kim

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick check-in, comfortable room, small bathroom, good service in the bar/restaurant
Stayed 1 night in May 2025

10/10 Excellent

Jose

Stayed 1 night in May 2025

8/10 Good

robin

Traveled with family
The shuttle and driver to the casino was fantastic front desk was friendly
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2025

6/10 Okay

Kristin

Traveled with family
Liked: Staff & service
Nice place, a bit expensive for the older room. My room was stuffy even though no heat on, also the tub was dirty. The pool was pleasantly warm but no towels anywhere.
Stayed 1 night in May 2025

8/10 Good

Alyssa

Liked: Cleanliness
Stayed 1 night in May 2025

4/10 Poor

Verified traveler

Liked: Cleanliness, staff & service, room comfort
Stayed 7 nights in May 2025

8/10 Good

Jennifer

Stayed 1 night in May 2025

6/10 Okay

Frank

Traveled with family
Disliked: Cleanliness, staff & service
Staff was not friendly. My daughter was drinking an energy drink prior to volleyball tournament, we were told that she was not allowed to enter the breakfast area with it. We ended up leaving and getting breakfast elsewhere.
Stayed 2 nights in Apr 2025

10/10 Excellent

Ellen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everyone was very nice & accommodating! Thank you.
Stayed 1 night in Apr 2025

10/10 Excellent

Juan

Stayed 1 night in Mar 2025

10/10 Excellent

Melissa

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

joan

Stayed 1 night in Apr 2025

10/10 Excellent

jocelyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome !
Stayed 2 nights in Apr 2025

10/10 Excellent

Maureen

Stayed 2 nights in Apr 2025

2/10 Terrible

Alicia

Disliked: Cleanliness, staff & service
Stayed 1 night in Apr 2025

10/10 Excellent

Jennifer

Stayed 1 night in Apr 2025

10/10 Excellent

Lori

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

8/10 Good

Joanne

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Staff was great and we utilized the shuttle after a concert at Mohegan Sun. The hotel was clean overall just found the rooms dark and dated
Stayed 1 night in Apr 2025

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This Holiday Inn was horrible. The staff gave our room reservation away with no apologies and no help with solving the issue. We will NEVER be staying here ever again and I caution you to do the same.
Stayed 1 night in Apr 2025

2/10 Terrible

ernesto

Business traveler
Disliked: Staff & service, property conditions & facilities, room comfort

Very bad service

Service is so bad, the desk is always not in the desk, has to wait for 15 mins, under staffed, staff are multi tasking. Wont go back there. Very poor customer service.
Stayed 1 night in Apr 2025

10/10 Excellent

Jenn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2025

4/10 Poor

Mohan, Darien

Disliked: Cleanliness, staff & service, property conditions & facilities
Bathroom counter had dust accumulated and napkin holder was empty. Looks like just the towels replaced in the bathroom and not cleaned.
Stayed 1 night in Apr 2025

10/10 Excellent

Cindy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025