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Grupotel Los Príncipes & Spa

4.0 star property

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Photo gallery for Grupotel Los Príncipes & Spa

Indoor pool, outdoor pool, pool umbrellas, sun loungers
Buffet
Buffet
Aerial view
On the beach, sun loungers, beach umbrellas, beach towels

Reviews

8.6 out of 10
Excellent

Popular amenities

  • 24/7 front desk
  • Breakfast available
  • Bar
  • Gym
  • Spa
  • Housekeeping

Explore the area

Map
Carrer Galio, 31, Muro, Mallorca, 7458
  • Playa de Muro
    ‪2 min walk‬
  • Platja dels Francesos
    ‪6 min walk‬
  • Alcúdia Beach
    ‪5 min drive‬
  • Palma de Mallorca (PMI)
    ‪49 min drive‬

Room options

View all photos for Apartment, 1 Bedroom, Balcony, Garden View (2 adults + 1 child)

Minibar, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Garden View (2 adults + 1 child)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Apartment, 1 Bedroom, Balcony, Garden View (2 adults)

Minibar, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Garden View (2 adults)

10.0 out of 10
Exceptional
(1 review)
  • 344 sq ft
  • Sleeps 2
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Double Room, Balcony

Minibar, desk, free cribs/infant beds, free WiFi

Double Room, Balcony

9.6 out of 10
Exceptional
(4 reviews)
  • 291 sq ft
  • Resort view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Double Room, Balcony, Sea View

Minibar, desk, free cribs/infant beds, free WiFi

Double Room, Balcony, Sea View

9.8 out of 10
Exceptional
(7 reviews)
  • 291 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Deluxe Room, Balcony (With Living Room 2+1)

Minibar, desk, free cribs/infant beds, free WiFi

Deluxe Room, Balcony (With Living Room 2+1)

  • 409 sq ft
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room Single Use, Balcony

Double Room Single Use, Balcony | Minibar, desk, free cribs/infant beds, free WiFi

Double Room Single Use, Balcony

8.0 out of 10
Very good
(1 review)
  • 291 sq ft
  • Partial sea view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Single Room, Balcony

Single Room, Balcony | Minibar, desk, free cribs/infant beds, free WiFi

Single Room, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • 237 sq ft
  • Resort view
  • Sleeps 1
  • 2 Twin Beds

View all photos for Deluxe Room, Balcony (With Living Room)

Minibar, desk, free cribs/infant beds, free WiFi

Deluxe Room, Balcony (With Living Room)

  • 409 sq ft
  • Sleeps 2
  • 2 Twin Beds and 1 Twin Sofa Bed

View all photos for Double Room, Balcony (2 adults + 1 child)

Minibar, desk, free cribs/infant beds, free WiFi

Double Room, Balcony (2 adults + 1 child)

9.0 out of 10
Wonderful
(2 reviews)
  • 291 sq ft
  • Partial sea view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double Room Single Use, Balcony, Sea View

Minibar, desk, free cribs/infant beds, free WiFi

Double Room Single Use, Balcony, Sea View

  • 291 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults)

Minibar, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults)

  • 409 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults + 1 child)

Minibar, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults + 1 child)

  • 409 sq ft
  • Sea view
  • Sleeps 3
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom, Balcony, Garden View (2 adults + 2 children)

Minibar, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Garden View (2 adults + 2 children)

  • 344 sq ft
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

View all photos for Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults + 2 child)

Minibar, desk, free cribs/infant beds, free WiFi

Apartment, 1 Bedroom, Balcony, Partial Ocean View (2 adults + 2 child)

  • 409 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Sofa Beds

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About this property

Grupotel Los Príncipes & Spa

4-star Muro hotel steps from Playa de Muro
Spend the day relaxing on the beach or pampering yourself at Grupotel Los Príncipes & Spa's full-service spa.
Grupotel Los Príncipes & Spa offers 221 accommodations with minibars and hair dryers. Rooms open to balconies or patios. Plasma televisions are featured in guestrooms. Bathrooms include showers.

This Muro hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool, an outdoor pool, and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has massage/treatment rooms. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna, a hot tub, and Turkish bath/hammam. A variety of treatment therapies are provided, including Ayurvedic and hydrotherapy.
Enjoy the umbrellas and sun loungers for a relaxing day at the beach. At Grupotel Los Príncipes & Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like mini golf and volleyball.

The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. A computer station is located on site and wireless Internet access is complimentary. This eco-certified hotel also offers a complimentary children's club, an outdoor pool, and a children's pool. Onsite self parking is complimentary.

Grupotel Los Príncipes & Spa is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:30 AM and 10:30 AM.
Buffet Restaurant - This buffet restaurant serves breakfast, lunch, and dinner.
Bistro - This beachfront bistro serves brunch, lunch, and light fare.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Catalan, English, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available
  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 10:30 AM for a fee: EUR 15 for adults and EUR 7 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Bistro
  • Buffet Restaurant

Things to do

  • Bicycle cleaning area
  • Bicycle rentals
  • Bicycle repair station
  • Bicycle storage
  • Billiards/pool table
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Indoor pool
  • Mini golf
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room
  • Volleyball

Family friendly

  • Children's games
  • Children's pool
  • Free children's club
  • Free crib
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Indoor pool
  • Laundry facilities
  • Mini golf
  • Outdoor pool
  • Playground
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Computer station

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Full-service spa

  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Facials
  • Hydrotherapy
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)

More

  • 1 building
  • 5 floors
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Plasma TV

Food and drink

  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the local government and will be collected at the property. The tax is reduced by 50% after the 8th night of stay and children under 16 years of age are exempt. Other exemptions and reductions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
  • A tax is imposed by the city: From 1 November - 30 April, EUR 0.83 per person, per night , up to 9 nights, and EUR 0.41 thereafter. This tax does not apply to children under 16 years of age.
  • A tax is imposed by the city: From 1 May - 31 October, EUR 3.30 per person, per night, up to 9 nights, and EUR 1.65 thereafter. This tax does not apply to children under 16 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 15 for adults and EUR 7 for children
  • An in-room safe is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Please note this property enforces a strict dress code in its dining outlets. In the evening, men should wear pants, long or short-sleeved collared shirts, and appropriate footwear.
Property Registration Number H-PM-2077

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Grupotel Los Principes Hotel Playa De Muro
Grupotel Los Principes Playa De Muro, Majorca
Grupotel Los Principes & Muro
Grupotel Los Príncipes & Spa Muro
Grupotel Los Príncipes & Spa Hotel
Grupotel Los Príncipes & Spa Hotel Muro
Grupotel Los Príncipes Hotel Muro
Grupotel Los Príncipes Hotel
Grupotel Los Príncipes Muro
Grupotel Los Príncipes

Grupotel Los Príncipes & Spa Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 102 out of 216 reviews
Rating 8 - Good. 84 out of 216 reviews
Rating 6 - Okay. 19 out of 216 reviews
Rating 4 - Poor. 7 out of 216 reviews
Rating 2 - Terrible. 4 out of 216 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Our second time staying at this hotel. It is truly remarkable! The staff are beyond doubt amazing! The rooms are spotless and modern. Evening entertainment is of a high standard and there is a Heurzeler cycle rental shop next to the hotel.
Stayed 6 nights in Sep 2024

2/10 Terrible

Rasa

Disliked: Staff & service, property conditions & facilities
Stayed 4 nights in Sep 2024

2/10 Terrible

YURY

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible! Very rude front desk staff especially female staffers who visibly enjoyed upsetting guests. Hotel manager is very arrogant and rude man as well and should not be in supervisory position. We reserved room with living room, sea view and requested high floor. When we arrived we were given accommodation outside of main building with very steep stairs without rails which is not safe for anybody. My wife has difficulty climbing stairs due to balance issues and needs to use elevator. When we made a reservation it was not clear that accommodation we reserved will be outside of main building. After very prolong exchange with front desk staff we finally got room on the 2nd floor of the main building facing parking lot. We paid a lot of money for a sea view, so next day we inquired if we can get sea view room. The front desk female staffer told us that we are “lucky” that we got parking lot view room and this is the best they can do for us. No apogees or discount offered instead they told us that we can go to different hotel if we are not happy. Additionally, hotel is very dated, there is a terrible smell in the lobby, the breakfast was awful. There is no parking that belongs to the hotel just a street parking. The A/C in the room was not working well, beds were hard and uncomfortable. The door between bedroom and living room was difficult to open. We absolutely agree with other reviews. This is not 4* star hotel and not 4* service. Not even 1*. Very bad experience!
Stayed 5 nights in Sep 2024

10/10 Excellent

Gary

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a little gem of a hotel set in the most amazing area in Playa de Muro. Everything about this place is easy. Right on the amazing beach with everything you need in a short walk. We stayed in an apartment which had everything we needed for self catering which we loved. Would highly recommend for families looking for a chilled holiday with no rules
Stayed 8 nights in Aug 2024

8/10 Good

piotr

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Overall a nice and well placed hotel. The balcony was really nice as was the shower and bed. The buffet breakfast and dinner was really good with a nice choice of options. The dessert cakes weren't that great but the choice of fruit and ice cream made up for it. It does lack even basic room services as we couldn't even get drinks to our room. The air conditioning was lacking as well.
Stayed 7 nights in Aug 2024

10/10 Excellent

Jane, Swindon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jun 2024

10/10 Excellent

Kirsten

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel and area. Staff upon checkin was so nice! Perfect location. We had breakfast and dinner option.
Stayed 1 night in May 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2024

4/10 Poor

Nina

Very run down…. Needs renovations
Stayed 3 nights in May 2024

4/10 Poor

lucinda

This hotel was built in the 70’s and is in dire need of a complete refurbishment or possibly demolition. I found the place thoroughly depressing. Very dated. Dining room was dark and stuffy, no ventilation. We paid for bed and breakfast. The breakfast was awful. Machine coffee and concentrated juices, not freshly squeezed. Cold food on the buffet. Hot food sitting under heat lamps coagulated. Saw a few cockroaches which had been killed and swept away in corners. I paid a lot of money for a sea view but when I arrived my view overlooked a flat roof so had to pay 30 euros extra a night. Room good size but no luxuries, no shampoo or conditioner or even water to drink. That is pretty basic to me. Staff were helpful and friendly. Common areas tired. Entertainment in the night was horrific, tribute bands blasting away until 10.30pm. Not an issue for me as my room was on opposite of hotel but other family members who had rooms above suffered and had to ring up reception a few times because this was keeping up their young children. Visited spa but sauna and steam room not working. Hotel shows a great picture of being on the beach with beds, but you have to pay extra for beds and umbrella so very misleading . Best thing about hotel was the bike shop at the front - which was convenient. Went to catch bus on a few occasions to Alcúdia but buses were full so had to walk , so location was not convenient. Would not recommend or revisit hotel or location.
Stayed 5 nights in May 2024

10/10 Excellent

Yuchi, BIRMINGHAM

Stayed 3 nights in Feb 2024

8/10 Good

Dawn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of the hotel is the reason I return. The spa is also good although ice fountain was not operating
Stayed 14 nights in Oct 2023

4/10 Poor

John

Liked: Property conditions & facilities
Disliked: Staff & service
Fiasco! Staff wondering into my without asking, AC issue took five hours to get maintenance to come and fix it, manager of the dinning room needs a slapping (rude and arrogant), and the worst issue? I went for a walk at 7:30am. When I returned my room had been cleaned, including disposing of my stuff! Luckily I had loaded my cases into my car earlier but a hat, tooth brush and paste and antiperspirant etc all thrown away. Spoke to the manger about all this who was as shocked as me, but I’m still waiting (four days later) for an explanation! Oh, and his email (on his business card) didn’t work! Fiasco.
Stayed 1 night in Sep 2023

10/10 Excellent

David

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, lovely staff, nice breakfast, location is the best. Would return and recommend.
Stayed 9 nights in Aug 2023

2/10 Terrible

William

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I am handicapped and there is no parking for this hotel. On arrival I asked about parking and they said, "Good Luck" I found a spot two blocks from the hotel and limped back to the hotel. Asked why our room safe wasn't working. You must pay a daily fee for that privilege. We were on our wedding anniversary and the rooms all have horrible twin beds to be moved together to make a Spanish King bed. It does not work! Very negative experience. This is the first bad review I've ever written. Don't go here!
Stayed 3 nights in Aug 2023

6/10 Okay

Joanna

Traveled with partner
Liked: Cleanliness
Hotel communal areas are outdated, outside space not looked after at all, no plants, old furniture, generally zero relaxing vibe. Outside toilets absolutely revolting. Most of the staff extremely miserable and unhappy, lacking information about hotel basics. Strongest point is the food, congratulations to the chefs. The only person always with a smile and impeccable customer service was Birhinia - hot section chef. Wouldn’t return.
Stayed 6 nights in Jul 2023

4/10 Poor

Elcin, Charlotte

Disliked: Staff & service, property conditions & facilities
Stayed 5 nights in Jul 2023

8/10 Good

Evrim

Stayed 4 nights in Jul 2023

8/10 Good

Hamza

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023

10/10 Excellent

Reza, Vancouver

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice resort, very clean, delicious food and super friendly staff.
Stayed 10 nights in Jun 2023

8/10 Good

Reza, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023

6/10 Okay

Sharon

Disliked: Staff & service
I'll start with the good news, the lovely lady at check in upgraded us to a suite, which was very much appreciated! She was great. We went down for our first breakfast the next morning, which was included in our stay and things went downhill. We walked into the restaurant, looked around, there was no one to seat us, but also no sign saying "wait to be seated", so we walked in and sat ourselves. We chose a table that was freshly set with no sign that is was already taken. We went and got food and coffee and started eating. Then a woman walked up, looking very annoyed and started talking to us. She spoke German, we did not. Eventually a man came over and informed us that we were at her table. We tried to explain that we didn't know that is was taken, no sign or person at the door...he spoke over us and told us we needed to wait to be seated and that he is always at the doors to greet/seat people and then walked away. He was quite rude, didn't give us a moment to explain or apologize for the misunderstanding. Seems to be an issue though, we stayed 3 nights, and every morning we watched similar things happen with people seating themselves. A sign at the door would be super helpful! We only had breakfast there, and it was just okay, nothing great. Also the lobby always has a bad smell.
Stayed 3 nights in Jun 2023

8/10 Good

Youssef

Liked: Cleanliness, staff & service
Stayed 3 nights in Jun 2023

10/10 Excellent

joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Lovely position on beach front. If you like cycling Huezeler were fantastic with quality bikes to hire. Will certainly return.
Stayed 6 nights in Apr 2023

10/10 Excellent

Kishor

Stayed 3 nights in Apr 2023