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Hotel Universal Murcia

1.0 star property

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Photo gallery for Hotel Universal Murcia

Reception
Point of interest
Point of interest
Reception
Twin room UP | 20 bedrooms, desk, laptop workspace, blackout drapes

Reviews

7.2 out of 10
Good

Popular amenities

  • Bar
  • Parking available
  • Gym
  • Breakfast available
  • 24/7 front desk
  • Laundry

Explore the area

Map
Calle Cartagena, 21, Murcia, Murcia, 30002
  • Cuartel de Artillería
    ‪4 min walk‬
  • Murcia City Hall
    ‪7 min walk‬
  • Plaza Cardenal Belluga
    ‪7 min walk‬
  • Corvera (RMU-Region de Murcia Intl.)
    ‪19 min drive‬

Room options

View all photos for Standard Triple Room

Standard Triple Room | 20 bedrooms, desk, laptop workspace, blackout drapes

Standard Triple Room

  • 269 sq ft
  • City view
  • Sleeps 3
  • 3 Twin Beds

View all photos for Single room UP

Single room UP | 20 bedrooms, desk, laptop workspace, blackout drapes

Single room UP

  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Twin room UP

Twin room UP | 20 bedrooms, desk, laptop workspace, blackout drapes

Twin room UP

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Double Room Single Use

20 bedrooms, desk, laptop workspace, blackout drapes

Double Room Single Use

  • 215 sq ft
  • Sleeps 1
  • 2 Twin Beds

View all photos for Standard Twin Room

Standard Twin Room | 20 bedrooms, desk, laptop workspace, blackout drapes

Standard Twin Room

  • 247 sq ft
  • Sleeps 3
  • 2 Twin Beds

View all photos for Family Triple Room

Family Triple Room | 20 bedrooms, desk, laptop workspace, blackout drapes

Family Triple Room

  • 248 sq ft
  • City view
  • Sleeps 3
  • 1 Twin Bed and 1 Queen Bed

View all photos for Traditional Single Room, 1 Twin Bed

20 bedrooms, desk, laptop workspace, blackout drapes

Traditional Single Room, 1 Twin Bed

  • 183 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, 1 Twin Bed

Standard Single Room, 1 Twin Bed | 20 bedrooms, desk, laptop workspace, blackout drapes

Standard Single Room, 1 Twin Bed

  • 248 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double Room, 1 Queen Bed

Superior Double Room, 1 Queen Bed | 20 bedrooms, desk, laptop workspace, blackout drapes

Superior Double Room, 1 Queen Bed

  • 248 sq ft
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Traditional Twin Room

Traditional Twin Room | 20 bedrooms, desk, laptop workspace, blackout drapes

Traditional Twin Room

  • 215 sq ft
  • Sleeps 3
  • 2 Twin Beds

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Room

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  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.0 out of 5, Very Good, (132)
The price is $81
per night
$89 total
includes taxes & fees
Feb 21 - Feb 22
Hotel Pacoche Murcia

About this property

Hotel Universal Murcia

Murcia hotel steps from Museum of Sciencie and Water
This smoke-free hotel features a restaurant, a health club, and a bar/lounge. WiFi in public areas is free. Other amenities include a snack bar/deli, a sauna, and valet parking.
Hotel Universal Murcia offers 47 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. 25-inch flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers with rainfall showerheads.

This Murcia hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is provided daily.

Recreational amenities at the hotel include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Hotel Universal Murcia features a health club and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

A business center is on site. This business-friendly hotel also offers a library, a vending machine, and an arcade/game room. Guests can use the health club at a partner property. Limited onsite parking is available on a first-come, first-served basis (surcharge).

Hotel Universal Murcia is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 8:30 AM and 11:30 AM and on weekends between 8:30 AM and 11:30 AM.
Casa Pacoche - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free offsite parking; reservations required
  • Street parking available
  • Roundtrip airport shuttle (surcharge)
  • Valet parking on site (EUR 15 per night)
  • Limited onsite parking
  • Onsite parking options include a garage

Food and drink

  • Buffet breakfast available for a fee 8:30 AM to 11:30 AM on weekdays and 8:30 AM to 11:30 AM on weekends; EUR 9.50 for adults and EUR 7 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Casa Pacoche

Things to do

  • Arcade/game room
  • Bicycle rentals
  • Health club
  • Library
  • Sauna
  • TV in common areas

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Computer station

Outdoors

  • Garden

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 25-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning
  • Desk
  • Free local calls
  • Heating
  • Laptop workspace
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals welcome)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for EUR 13.5 per night
Cribs (infant beds) are available for EUR 5.0 per day

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately EUR 9.5 for adults and EUR 7 for children
  • Valet parking fee: EUR 15 per night
  • Crib (infant bed) fee: EUR 5.0 per day
  • Rollaway bed fee: EUR 13.5 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
Parking height restrictions apply

Property is also known as

Hotel Universal Pacoche
Hotel Universal Pacoche Murcia
Universal Pacoche
Universal Pacoche Murcia
Hotel Universal Pacoche
Hotel Universal Murcia Hotel
Hotel Universal Murcia Murcia
Hotel Universal Murcia Hotel Murcia

Hotel Universal Murcia Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 66 out of 263 reviews
Rating 8 - Good. 82 out of 263 reviews
Rating 6 - Okay. 67 out of 263 reviews
Rating 4 - Poor. 23 out of 263 reviews
Rating 2 - Terrible. 25 out of 263 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

6/10 Okay

Clinton

Business traveler
Liked: Room comfort
Stayed 1 night in Aug 2024

6/10 Okay

Mark

Traveled with group
Liked: Staff & service
Basic room and dated bathroom but did the trick for the base we needed for an over night stop off.
Stayed 1 night in Jul 2024

4/10 Poor

Evelien

The bed was hard and the pillows too flat and hard.. couldnt get to sleep.. Bathroom was nice
Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

8/10 Good

Maria Angeles

Liked: Cleanliness, amenities
Hotel Universal it is a affordable hotel close to city center. Room was good and clean. It has not ramp for disabled persons, a few stairs to get in .Staff a bit unfriendly. But at the end of the day was good.
Stayed 1 night in May 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at the Universal for 11 nights. My room was clean, the sheets and blankets as good as new, and attended to every day. It was quiet with no traffic noise and the occasional sounds from other rooms stopped at a reasonable hour. The staff were all friendly, helpful and simpatico. The hotel is in an excellent location about 8 minutes walk to the Cathedral the heart of historic Murcia. The Universal is completely unpretentious, great value for money and I will definitely return.
Stayed 11 nights in Apr 2024

2/10 Terrible

tahimi, miami

Traveled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I checked in at the hotel and 15 minutes later when I found another hotel I checked out. The room had a terrible musty smell, the TV was smaller than my laptop monitor. the “sofabed” was bad looking. Not to mention the horrible intense yellow color on the walls of the room. The only good experience was the guys at the reception
Stayed 1 night in May 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous
Fantastic overnight stay.
Stayed 1 night in Mar 2024

2/10 Terrible

Robert

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really poor
I always try to be positive, but, this was one of the poorest hotels we have stayed at. As we approached the hotel we thought it was shut as it was so dimly lit. The receptionist wasn't positive or welcoming, reflecting the ambience in the foyer. The bedroom was very small room and an even smaller bathroom. Mold on the ceiling in the bathroom. We could hear everything from the next rooms..... everything! As people came in through the night their movements and chatter resonated through our room. The bedding smelled stale and the room had the odour of smoking. There was a total of one electrical socket for two people by the beds, but no electrical socket by the desk and chair. The TV was so small it was virtually impossible to see from being in bed. The one positive - the shower was warm. If we could have left for another hotel after checking in, we would have. In light of our experience we chose not to have breakfast, in preference using one of the cafeterias in the vicinity.
Stayed 1 night in Feb 2024

8/10 Good

Sean

Liked: Cleanliness, staff & service
Disliked: Amenities
Great place to stay, just over the other side of the river but convenient for everything.Quite a busy location!
Stayed 1 night in Sep 2023

2/10 Terrible

Jorge

Disliked: Property conditions & facilities
No AC at the bedroom, they control the ac in the front desk, and the temperature is to high or is off
Stayed 5 nights in Jul 2023

8/10 Good

Susanna

Liked: Cleanliness, staff & service, property conditions & facilities
I spent here a couple of nights. The property is very clean, simple but with all things you may need. In a very good position, few minutes walking from the cathedral. The staff is friendly, kind and ready to help: shout out for the receptionist who made my check-in and check-out (Jose if I'm not wrong) who's been always super kind, cheerful Ang happy to help and give good advice. Thanks. Highly recommend.
Stayed 2 nights in Jun 2023

10/10 Excellent

Darren

Stayed 1 night in Mar 2023

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great budget stay for the solo traveller, helpful friendly staff and great area to explore on foot. Hotel restaurant next door also fab.
Stayed 1 night in Mar 2023

8/10 Good

Rebecca

Stayed 1 night in Sep 2022

8/10 Good

Marek

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

8/10 Good

Sharon

Stayed 1 night in Jun 2022

6/10 Okay

Jorge

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
Good locación
Stayed 2 nights in Dec 2021

8/10 Good

Wesley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
It is a good hotel well located in the city. The staff was helpful and friendly.
Stayed 2 nights in Nov 2021

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
the rooms are not as shown in the photo, the beds are uncomfortable, there are flying insects. I think I was deceived because I never thought that the rooms would be so ugly, otherwise I would never have stayed in that hotel. You should put real photos and that customers can have the option to decide without complaining.
Stayed 5 nights in Sep 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had everything you needed The pictures didn't quite match the reality though
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveler

Liked: Staff & service, room comfort
Good center location
Great location, easy access
Stayed 3 nights in Dec 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Night in Murcia
It was a standard stay with friendly staff and good location.
Stayed 1 night in Sep 2018

4/10 Poor

Stephen

Liked: Cleanliness
Disliked: Staff & service
Very budget hotel
The towels had a strange unpleasant smell. The air conditioning was a trickle of air that we could not control , so it was hot and stuffy during the night. WiFi instructions were not only complicated although only in Spanish, so impossible to use. Overall not very impressed although this was a budget hotel although we do think if the hotel advertises a service then they should supply these services. We would not return again.
Stayed 1 night in May 2018

2/10 Terrible

Verified traveler

Disliked: Staff & service, property conditions & facilities, room comfort
Cealing collapsed. No water. No amenities
The hotel was horrible nothing else to say. The staff was rude at check in. The room was small and have no climate control. The window did not shut or lock. Every whisper in any room adjacent was clearly audible. The ceiling collapsed in the lobby. There was no water for one day. Everything there was dark and dreary. I guess that’s why they call it one star. Well I see it as a neutron star collapsing in on itself.
Stayed 3 nights in Jan 2018