10/10 Excellent
Judy, North Miami Beach
Traveled with group
Jan 19, 2025
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When we arrived the hotel staff greeted us and escorted us to our room asking if we needed anything. They made me feel special and allowed us to check in early without a fee. The restaurants are beautiful and again waiters who want to make sure that you are happy. The rooms are beautiful, clean and again secure. The amount of amenities was incredible with fresh water for each guest and a third bottle for tea, to grooming kits and shampoo and conditioner that were of great quality. I love this hotel and again the best trained staff to care about their customers even on exiting they gave us a family send-off. As for the transfer use the hotel they pick you up in style and make you feel like a VIP in a clean update car with water, mints, facial mist and tissue for your use. I love that the driver waited for us and used the information even with a small delay on my part. This is such a relaxing hotel and again you are the guest that is catered and cared about, something I wish others would copy. Also get the breakfast and dinner package the food was delicious, fresh, and high quality. Gorgeous desserts and savory dishes with so much variety for vegan and none vegan.
Judy
Stayed 5 nights in Jan 2025