4/10 Poor
Brooks
Traveled with pets
Dec 16, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Completely avoid this location and go anywhere else — it can’t honestly get too much worse. Hotel star level at 2.5 is highly misleading and should be incorrect due to the state of the rooms.I want to preface that I was assisted by the staff, and they were kind and accommodating to my issues. This does not hide that this facility is in massive need of an overhaul with its rooms if it wants to be called a 2.5 star.
The issues: Photos used in this Expedia booking are quite misleading. First rooms had paint corrective splotches all over walls general deterioration, and furniture looked like it hasn’t been replaced or painted since the 1980s - all damaged, unappealing, and old. My first of 3 rooms hit you like a truck with a rank odor akin to a dirty litter box and poor pet care, and contained cat hair engrained into the carpets and side of the walls, and literal cat litter was found under the top mattress - you know how you check a mattress for bed bugs? Well, I found cat litter. Second room I was led to had the same odor and unappealing furniture, though minus the cat hair, it had a non-functioning toilet. These issues are indicative of select rooms being designated as pet friendly, but absolutely does not excuse the lack of attention given to cleaning and sanitation of these spaces. After reporting these issues, I was given a room that was cleaner and acceptable but still showed age and had the similar odor as the other two rooms despite being on the other side of
Brooks
Stayed 1 night in Dec 2024