4/10 Poor
james
Apr 13, 2025
Liked: Cleanliness
Disliked: Staff & service
JnJ
Spectacular courtyard setting as two couples arrived at 1pm after a 5 hour journey. We were abruptly told that our rooms were not ready with check in time at 3pm. That has happened to us as we travel lots. We were offered a small cocktail as we waited patiently for news of an opening before that time. We were offered an early check in for p$400 per room. I chose this hotel as it was the most expensive hotel as it was a special celebration. Not one other guest checked in as we waited for an hour then we requested feedback. Nothing. We waited until exactly 3pm until we asked again. They did not even call us one minute early. They should re-visit their policy as their kind cocktail offer encouraged us to stay within the hotel lobby when we could have made the most of our day by exploring Morelia for 2 hours. This made us feel unwelcome and as a result we avoided further spending in the hotel during our 2 day stay there.

james
Stayed 2 nights in Mar 2025