2/10 Terrible
Girlie, dade
Traveled with partner
Nov 29, 2024
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
We checked in as soon as we landed at 9 pm: When my husband did all the arrangements he was told that the total bill for one night of stay was $700.00 Canadian my husband stated that we shall pay with 2 credit cards splitting between us but the concierges stated it’s not allowed to my dismay.The gentleman didn’t explain why 700.00 when I booked it through Expedia it was 400.00 Canadian it’s no where was it stated that we only pay through one credit card.This particular man was rude without even consulting with his manager to ask he took it upon himself that it can’t be paid by 2 credit cards and not explaining why it was 700.00 dollars.With all due respect as convenient as your hotel is, you’re not Trump Hotel, not Ritz Hotel nor Grand Wien Hotel which we have stayed in in the past you’re just a Marriott 4 star chain hotel..To your management pls do some in service to your employee that arrogance , misinformed is never cool in hotel service.Pls strive for service excellence.We will never stay in your hotel again neither will we recommend it.Marriott YUL you can all do better.
Girlie
Stayed 1 night in Nov 2024