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Hotel Universel Montreal

3.5 star property

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Reviews

8.6 out of 10
Excellent

Popular amenities

Explore the area

Map
5000, Rue Sherbrooke Est, Montreal, QC, H1V 1A1
  • Olympic Park
    ‪2 min walk‬
  • Saputo Stadium
    ‪4 min walk‬
  • Montreal Botanical Garden
    ‪8 min walk‬
  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
    ‪37 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 2 Double Beds

Comfort Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Comfort Room, 2 Double Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Superior Room, 2 Double Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Superior Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Universel Montreal

3.5-star hotel in Mercier-Hochelaga-Maisonneuve
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Hotel Universel Montreal offers 230 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and microwaves can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, Hotel Universel Montreal features an indoor pool and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 10 meeting rooms. Event facilities measuring 15005 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers a seasonal outdoor pool, a fitness center, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Universel Montreal is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Resto Bar Le Toit Rouge - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: CAD 7 to 20 for adults and CAD 7 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Resto Bar Le Toit Rouge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • Free crib
  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (15,005 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per accommodation, per night, plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 66 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately CAD 7 to 20 for adults, and CAD 7 to 20 for children
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 40 per accommodation, per night
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 15 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Property Registration Number 2024-11-30, 554466

We should mention

The seasonal pool will be open from July to August
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Universel
Hotel Universel Montreal
Hotel Universel Montreal Hotel
Universel Montreal
Auberge Universel Hotel
Hotel Universel Montreal Montreal
Hotel Universel Montreal Hotel Montreal

Hotel Universel Montreal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1156 out of 2325 reviews
Rating 8 - Good. 759 out of 2325 reviews
Rating 6 - Okay. 260 out of 2325 reviews
Rating 4 - Poor. 85 out of 2325 reviews
Rating 2 - Terrible. 65 out of 2325 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Alain

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Arben

Stayed 2 nights in Oct 2024

10/10 Excellent

Ivy Heather

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

6/10 Okay

Sagar

Traveled with partner
Liked: Cleanliness, staff & service
Nice no frills hotel. Rooms are very dated and can use a revamp. Windows were drafty, which was a little annoying.
Stayed 1 night in Oct 2024

8/10 Good

Josephine, mississauga

Stayed 1 night in Oct 2024

10/10 Excellent

Youngmin

Stayed 1 night in Oct 2024

10/10 Excellent

Ludny

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice.
Stayed 4 nights in Jul 2024

10/10 Excellent

Yueying

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 3 nights in Oct 2024

6/10 Okay

Triona

Stayed 2 nights in Oct 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2024

10/10 Excellent

Eddie

Liked: Cleanliness, staff & service, property conditions & facilities
Check in was easy and the staff at the breakfast restaurant was excellent
Stayed 1 night in Oct 2024

10/10 Excellent

Harper

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic service and great bar
Stayed 2 nights in Oct 2024

10/10 Excellent

Melanie

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pool excellent

10/10 Excellent

Adam

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with plentiful dining facilities. Good, large bathrooms and spacious twin rooms.
Stayed 3 nights in Oct 2024

10/10 Excellent

Ramandeep

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were quiet and clean and staff service
Stayed 2 nights in Aug 2024

4/10 Poor

Enejda, cambridge

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
We decided on this property due to price because we booked last minute, and closeness to the Biodome, but would not recommend it. The beds were squeaky, in the bathroom the sink was clogged, and they do not clean the room and change towels unless you schedule it the day before. At night there were many other guests in rooms nearby that made a lot of noise, kids screaming, doors being slammed. Our window was facing the outdoor pool and you could tell the pool has not been serviced in a long time. Also the area isn’t safe to park your car, although the staff told us they’ve increased security and we were ok parking in the garage, they did not take responsibility if the car got stolen.
Stayed 2 nights in Oct 2024

6/10 Okay

Juan, Cleveland

Traveled with family
Liked: Cleanliness, staff & service, amenities
We picked it based on the location however the hotel is bit ru down and could use some tlc.
Stayed 1 night in Oct 2024

6/10 Okay

Michel

Disliked: Property conditions & facilities, room comfort
Disappointed
Filthy, empty coffee pods for coffee maker. Wall need painting carpets looks like they need a change.
Stayed 1 night in Oct 2024

10/10 Excellent

Clarissa

Stayed 1 night in Sep 2024

10/10 Excellent

Vicky

Stayed 1 night in Oct 2024

10/10 Excellent

Tamara

Stayed 2 nights in Jul 2024

8/10 Good

Roxanne

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed our one night stay, however when trying to call the hotel prior to arrival, was put on hold and gave up after 30 minutes of waiting
Stayed 1 night in Oct 2024

6/10 Okay

Renee

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I wasn't impressed with the quality of the beds. They were so hard and lumpy I ended up sleeping on the floor so I would feel less bruised.
Stayed 1 night in Jun 2024

10/10 Excellent

Todd

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

8/10 Good

Akhil

Liked: Staff & service
Stayed 1 night in Oct 2024