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Hotel Universel Montreal

3.5 star property

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Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
5000, Rue Sherbrooke Est, Montreal, QC, H1V 1A1
  • Montreal Botanical Garden
    ‪8 min walk‬
  • Olympic Stadium
    ‪12 min walk‬
  • Montreal Biodome
    ‪16 min walk‬
  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
    ‪37 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 2 Double Beds

Comfort Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Comfort Room, 2 Double Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | Premium bedding, down comforters, in-room safe, desk

Classic Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | Premium bedding, down comforters, in-room safe, desk

Superior Room, 2 Double Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

Premium bedding, down comforters, in-room safe, desk

Superior Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Universel Montreal

3.5-star hotel in Mercier-Hochelaga-Maisonneuve
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Hotel Universel Montreal offers 230 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and microwaves can be requested.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, Hotel Universel Montreal features an indoor pool and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 10 meeting rooms. Event facilities measuring 15005 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers a seasonal outdoor pool, a fitness center, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Universel Montreal is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Resto Bar Le Toit Rouge - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: CAD 7 to 20 for adults and CAD 7 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Resto Bar Le Toit Rouge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (15,005 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Hardwood flooring in room
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per accommodation, per night, plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 66 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately CAD 7 to 20 for adults, and CAD 7 to 20 for children
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 40 per accommodation, per night
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 15 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 2024-11-30, 554466

We should mention

The seasonal pool will be open from July to August
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Universel
Hotel Universel Montreal
Hotel Universel Montreal Hotel
Universel Montreal
Auberge Universel Hotel
Hotel Universel Montreal Montreal
Hotel Universel Montreal Hotel Montreal

Hotel Universel Montreal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1269 out of 2523 reviews
Rating 8 - Good. 817 out of 2523 reviews
Rating 6 - Okay. 281 out of 2523 reviews
Rating 4 - Poor. 91 out of 2523 reviews
Rating 2 - Terrible. 65 out of 2523 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Dominic

Traveled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness

Nice hotel in a great location

The hotel stay was overall pretty good. Only a few little hiccups. We brought a blow up mattress as my kids don't like to share a bed. to make room, I moved one of the beds over by six inches and mess under the bed was really gross. Also, mid way through our stay the pool was closed for maintenance. I get things happen, but my kids were disappointed. Front desk staff is amazing.
Stayed 3 nights in Feb 2025

4/10 Poor

G

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Dbg
Stayed 2 nights in Feb 2025

10/10 Excellent

Cheng

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great room for skating boy .

10/10 Excellent

Oliver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Natacha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2025

10/10 Excellent

maria

Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this hotel. Stay here every time I go to Montreal.
Stayed 1 night in Jan 2025

8/10 Good

Nicole

Stayed 3 nights in Oct 2024

10/10 Excellent

Darrin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is great. Restaurant could use an update. Needs new tables , chairs and definitely new bigger tvs on the wall. Bar girl/ server was awsome. Food was great.The pizza and the charcuterie was great.
Stayed 1 night in Feb 2025

10/10 Excellent

TERESA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2025

6/10 Okay

Joanne

Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Wayne

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

8/10 Good

Valere

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy and nice place

C'était bien
Stayed 1 night in Jan 2025

8/10 Good

Todd

Business traveler
Liked: Cleanliness, staff & service

Good place to stay

Once again very happy with the service.
Stayed 1 night in Jan 2025

10/10 Excellent

Jean

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Wolodymyr, Orleans

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed here several times and have had great experiences. The staff is excellent friendly and efficient. Always willing to accommodate an early arrival or late check out. This time we’re were upgraded to a premium room -:) Thank you very much
Stayed 1 night in Jan 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We stayed due to medical appointments. Our stay was wonderful. Comfortable. The staff helped get us a taxi and navigate. We hope to return under different circumstances!
Stayed 2 nights in Jan 2025

8/10 Good

Philippe

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Bibiana

Liked: Cleanliness
Stayed 1 night in Jan 2025

10/10 Excellent

Genevieve

Stayed 2 nights in Jan 2025

8/10 Good

Laure

Stayed 1 night in Jan 2025

10/10 Excellent

Jean

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Hussein

Liked: Staff & service
Stayed 1 night in Jan 2025

10/10 Excellent

Luc

Liked: Staff & service, amenities, property conditions & facilities
Pres de tout Stationnement gratuit
Stayed 1 night in Jan 2025

10/10 Excellent

Fanny

Stayed 1 night in Jan 2025