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Hotel Universel Montreal

3.5 star property

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Photo gallery for Hotel Universel Montreal

Lobby
1 bedroom, premium bedding, down comforters, in-room safe
Indoor pool, seasonal outdoor pool, sun loungers
Point of interest
Point of interest

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar

Explore the area

Map
5000, Rue Sherbrooke Est, Montreal, QC, H1V 1A1
  • Montreal Botanical Garden
    ‪8 min walk‬
  • Olympic Stadium
    ‪13 min walk‬
  • Montreal Biodome
    ‪13 min walk‬
  • Montreal, QC (YUL-Pierre Elliott Trudeau Intl.)
    ‪29 min drive‬

Room options

View all photos for Classic Room, 2 Double Beds

Classic Room, 2 Double Beds | 1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 2 Double Beds

  • Sleeps 4
  • 2 Double Beds

View all photos for Comfort Room, 2 Double Beds

Comfort Room, 2 Double Beds | 1 bedroom, premium bedding, down comforters, in-room safe

Comfort Room, 2 Double Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Classic Room, 1 King Bed

Classic Room, 1 King Bed | 1 bedroom, premium bedding, down comforters, in-room safe

Classic Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Room, 2 Double Beds

Superior Room, 2 Double Beds | 1 bedroom, premium bedding, down comforters, in-room safe

Superior Room, 2 Double Beds

  • 320 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Room, 1 King Bed

1 bedroom, premium bedding, down comforters, in-room safe

Superior Room, 1 King Bed

  • 320 sq ft
  • Sleeps 3
  • 1 King Bed

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About this property

Hotel Universel Montreal

3.5-star hotel in Mercier-Hochelaga-Maisonneuve
Along with a full-service spa, this smoke-free hotel has an indoor pool and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
Hotel Universel Montreal offers 230 accommodations with safes and coffee/tea makers. Beds feature down comforters and premium bedding. 32-inch flat-screen televisions come with premium cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Microwaves and hypo-allergenic bedding can be requested. Housekeeping is provided on request.

An indoor pool and a seasonal outdoor pool are on site. Other recreational amenities include a sauna and a fitness center.

Children under 17 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include massages.
In addition to a full-service spa, Hotel Universel Montreal features an indoor pool and a sauna. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a 24-hour business center and 10 meeting rooms. Event facilities measuring 15005 square feet (1394 square meters) include a conference center. This business-friendly hotel also offers a seasonal outdoor pool, a fitness center, and spa services. Limited complimentary onsite parking is available on a first-come, first-served basis.

Hotel Universel Montreal is a smoke-free property.

English breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Resto Bar Le Toit Rouge - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, French, Italian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Free self parking on site
  • Free RV/bus/truck parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available 7:00 AM to 11:00 AM for a fee: CAD 7 to 20 for adults and CAD 7 to 20 for children
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Resto Bar Le Toit Rouge

Things to do

  • Full-service spa
  • Gym
  • Indoor pool
  • Sauna
  • Seasonal outdoor pool

Family friendly

  • In-room crib
  • In-room refrigerator
  • Indoor pool
  • Microwave on request
  • Seasonal outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 24-hour business center
  • Computer station
  • Conference center (15,005 square feet of space)

Outdoors

  • Pool loungers

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 7 floors
  • Ballroom
  • Banquet hall
  • Built in 1985
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave on request
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of CAD 40 per accommodation, per night, plus a deposit of CAD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 66 lbs per pet)
Pets cannot be left unattended
Food and water bowls are available

Children and extra beds

Children are welcome
2 children, per adult, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for CAD 15.0 per day
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for English breakfast: approximately CAD 7 to 20 for adults, and CAD 7 to 20 for children
  • Pet deposit: CAD 100 per stay
  • Pet fee: CAD 40 per accommodation, per night
  • Service animals are exempt from fees
  • In-room microwave fee: CAD 15 per day
  • Rollaway bed fee: CAD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property Registration Number 2024-11-30, 554466

We should mention

The seasonal pool will be open from July to August
Pool access available from 7:00 AM to 11:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
Guests under 18 years old are not allowed in the fitness facility, and guests under 17 years old are only allowed in the swimming pool with adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Universel
Hotel Universel Montreal
Hotel Universel Montreal Hotel
Universel Montreal
Auberge Universel Hotel
Hotel Universel Montreal Montreal
Hotel Universel Montreal Hotel Montreal

Hotel Universel Montreal Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 1301 out of 2571 reviews
Rating 8 - Good. 829 out of 2571 reviews
Rating 6 - Okay. 282 out of 2571 reviews
Rating 4 - Poor. 94 out of 2571 reviews
Rating 2 - Terrible. 65 out of 2571 reviews

8.6/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

peggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

Sarah

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We travelled with our dog and there’s amazing access to a beautiful park right across the street! Quiet rooms perfect blackout curtains.
Stayed 1 night in Mar 2025

8/10 Good

Jacques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

Cheryl

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Renovations are donne very well: not just a cover up. Its obvious that they are renovating section by section but what is done is very high end. Example the hallways looked dated but we were verry surprised when we got in the room. The hotel is beautiful and very well placed for the price. My husband is the difficult one and he said this will be our go-to hotel in the city.
Stayed 1 night in Feb 2025

10/10 Excellent

Geneviève

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Paul

Stayed 1 night in Mar 2025

10/10 Excellent

Debra

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Neat, clean, great restaurant! Staff super helpful very when something asked from housekeeping. Really enjoyed the whole set up. Didn’t have to be for parking huge huge bonus chip! Really enjoyed this hotel and would stay again. Couldn’t be better located right in the center of everything.
Stayed 2 nights in Feb 2025

8/10 Good

Vickie, Gatineau

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our experience was great but the saune was not working well and not really soundproof. Otherwise, the staff was great.
Stayed 1 night in Mar 2025

10/10 Excellent

Francois

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent rapport qualité-prix
Stayed 1 night in Mar 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed my stay here and would definitely come back again in the future. The restaurant was absolutely delicious and service was very quick. The front desk staff were so friendly and provided all of the information I needed for my stay. The pool was amazing as was the sauna. I did not get a chance to use the gym, but it looked like it had a decent amount of equipment. The facility was clean and the parking lot was well taken care of, even in the middle of winter
Stayed 2 nights in Feb 2025

8/10 Good

tamara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Maurice

Stayed 1 night in Mar 2025

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Anne-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Chambre très propre, personnel est impeccable et le restaurant était parfait
Stayed 1 night in Feb 2025

6/10 Okay

Kiersten

Traveled with group
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff were excellent and the beds were okay, but the hotel itself has not been updated since the late 1980s in the halls and in the rooms (save for the mattresses). It could do with a refresh.
Stayed 3 nights in Feb 2025

10/10 Excellent

Gerald

Traveled with family
Close to hospital where I was having a churgary at 6am and Free parking in and out for The person that drove me to The hospital at 5:30 am could go back intelligence Check out.
Stayed 1 night in Feb 2025

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Nancy

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

6/10 Okay

Claude Paskal

Traveled with family and small children, Business traveler
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Key cards demagnetized all the time. Inconvenient to have to go to lobby wait for staff to hand token to leave parking lot. No water was given in the rooms.
Stayed 4 nights in Feb 2025

10/10 Excellent

stephane

Stayed 3 nights in Dec 2024

10/10 Excellent

SIGFRIDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

So near and yet so far

Located a few minutesfrom the village was a plus for our 20 year old son and a friend so they could drive /walk safely back . Being in the middle of winter ,staying at some lonely hidden in the mountains and paths covered by snow hut sounded appealing to me but not to them.
Stayed 1 night in Feb 2025

6/10 Okay

Mohamed

Traveled with family
Disliked: Room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Rebecca

Stayed 1 night in Feb 2025

8/10 Good

Genevieve

Stayed 2 nights in Feb 2025

10/10 Excellent

Alain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025