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Krystal Monterrey

3.5 star property

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Photo gallery for Krystal Monterrey

Lobby sitting area
Creator video
Breakfast, lunch, dinner served; international cuisine
Lobby sitting area
Front of property

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
$91
includes taxes & fees
Sep 28 - Sep 29

Explore the area

View in a map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Place, Macroplaza
    ‪5 min walk‬
  • Place, Auditorium Pabellón M
    ‪5 min walk‬
  • Place, Fundidora Park
    ‪2 min drive‬
  • Airport, Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 2 Double Beds

8.8 out of 10
Excellent
(86 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

8.0 out of 10
Very good
(5 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(98 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Room Deluxe

  • 355 sq ft
  • Sleeps 2

View all photos for Double Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Double Room Deluxe

  • 355 sq ft
  • Sleeps 4

View all photos for Suite Junior

In-room safe, desk, iron/ironing board, free WiFi

Suite Junior

  • 613 sq ft
  • Sleeps 2

View all photos for Double Room Superior with Mountain View

In-room safe, desk, iron/ironing board, free WiFi

Double Room Superior with Mountain View

  • 355 sq ft
  • Sleeps 4

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About this property

Krystal Monterrey

3.5-star hotel in Monterrey Centro
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and 24-hour room service.
Krystal Monterrey offers 207 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.

Krystal Monterrey is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Café Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 180 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children
  • Valet parking fee: MXN 180 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Krystal Monterrey Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1093 out of 1970 reviews
Rating 8 - Good. 401 out of 1970 reviews
Rating 6 - Okay. 218 out of 1970 reviews
Rating 4 - Poor. 126 out of 1970 reviews
Rating 2 - Terrible. 132 out of 1970 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Juan

Stayed 3 nights in Jun 2025

6/10 Okay

Adriana

Liked: Staff & service
El personal increíble, super atentos. Me encanta la ubicacion de este hotel y ya nos hemos hospedado anteriormente. En esta ocasion nos tocó la mala experiencia de no poder bañarnos debido a que la regadera tenia fuga de agua y mojaba todo el baño por arriba de la puerta de cristal.
Stayed 1 night in Jun 2025

4/10 Poor

Paul

Disliked: Cleanliness, staff & service
Stayed 2 nights in Jun 2025

2/10 Terrible

Paul

Business traveler
Disliked: Cleanliness, property conditions & facilities
I think this will likely be the first negative review I have given for a property. But holy moly....the room safe didn't work, there were no glasses or ice bucket in the room, some of the lights didn't work, it was dirty. I honestly was shocked, as it looks lovely from the outside, has concierge service, a doorman, valet parking. The room experience just did not connect with the rest of the property.
Stayed 2 nights in Jun 2025

10/10 Excellent

Anna

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel has never failed me. Rooms are very spacious. Breakfast buffet amazing. Service is great! Meeting rooms and working spaces are great
Stayed 2 nights in Jun 2025

2/10 Terrible

Alejandro

Disliked: Cleanliness, amenities, property conditions & facilities
The whole lights went off for like 2 hours
Stayed 1 night in Jun 2025

10/10 Excellent

RICARDO

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bien deberían ańadir el minifriedge
Stayed 1 night in Jun 2025

6/10 Okay

Maria

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities

We love Krystal in Monterrey but we did not enjoy.

We arrived at hotels safe I stayed there about 6 months ago. it was extremely busy and we decided to take a shower, this was terrible without hot water, we called reception to report it lady told us she was sending someone to check, which he never arrived, after out third call they said keep the water open for an hour and hot water will ok, which we did. at 6:00 am we would hear a lot of noise like they were working on it but it was a horrible noise this was a vacation that we took and I love Krystal staff, this year we realized there were no cabs, which made it worse. we left disappointed we had a bad view they were making a new building and we had a bad scenery. I never expected for that to happen. Thank you kindly!
Stayed 5 nights in Jun 2025

10/10 Excellent

World

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jun 2025

10/10 Excellent

fabio

Liked: Cleanliness, amenities, property conditions & facilities
Clean safe professional
Stayed 1 night in Jun 2025

2/10 Terrible

Ricardo

El Viernes 20 de Junio que llegamos notamos que la habitación estaba muy caliente. Comprendí qué a lo mejor fue porqué el aire se tiene que prender y enfriar durante la noche. Por mañana del sábado notamos que nunca enfrio el aire. Esa mañana le dije a las señorita del lobby lo que ocurrió. Dijeron qué mandarían a alguien de servicio. Nunca nos avisaron si se compuso el problema o no. Esa misma noche del sábado notamos un charco de agua escurriendo de la unidad del aire. Mi pareja hablo al lobby para reportar lo que estaba sucediendo. Le dijeron que mandaría a alguien de servicio en cuanto antes. Toda la noche pasamos calor de nuevo, nuca llegaron, no nos avisaron nada, ni para ofrecer cambiarnos de habitación. Cuando sali de la habitación el Domingo, tube que esperar demasiado tiempos para hacer check-out porqué solo habia una persona ayudando a todos los que llegában y saliamos del hotel. Cuando llegó mi turno le explique lo qué sucedió a la recepcionista. Me dijo que gracias por reportar el problema. Sin pedir una disculpa ni una compensación por el disgustó que pasamos. Le dije que era inaceptable lo que sucediendo asi que queria hablar con el gerente. Ella tomo mis datos para qué me contactaran y me dio una tarjeta con la información del hotle. Mande un mensaje por WhatsApp al hotel poniendo la queja cuando salí del hotel. Ya pasaron dos dias y no me han contestado de Krystal por teléfono correo electrónica ni WhatsApp.
Stayed 2 nights in Jun 2025

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

10/10 Excellent

Khasanbay

Stayed 1 night in Jun 2025

10/10 Excellent

Iris

Stayed 4 nights in Jun 2025

10/10 Excellent

Raul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grate place to stay
Stayed 1 night in Jun 2025

6/10 Okay

Marco

I called a day before to ask about early check in since my flight arrived at 8 am. They said yes just need to pay a fee . I showed up they refused my room said they where sold out. But hotel was empty. Rep gave me a whole attitude I explained I had called she said nothing I can do even offer to get a different room or pay difference but she did not want to.
Stayed 1 night in Apr 2025

2/10 Terrible

Jose

Traveled with family and small children
Disliked: Cleanliness
Really dirty the rooms and beds and also AC don’t work at all is just fresh air but don’t blow cold at all, they change me from room to room like 4 times.
Stayed 6 nights in Jun 2025

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 4 nights in Jun 2025

10/10 Excellent

eliseo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite hotel in Monterrey
Stayed 1 night in May 2025

10/10 Excellent

Hector Arturo, Midland

Stayed 6 nights in Jun 2025

10/10 Excellent

Jessica

Traveled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the location of the Hotel the rooms are very spacious
Stayed 3 nights in May 2025

10/10 Excellent

Victor, Ixtaczoquitlán

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente atención de parte de todo el personal. Muy buena ubicación e instalaciones. El único detalle es que la piscina no estaba en funcionamiento.
Stayed 4 nights in Jun 2025

10/10 Excellent

Marin, Los Fresnos

Stayed 1 night in Jun 2025

10/10 Excellent

Dagoberto, Roma

Traveled with group
The girl in front desk name Kissy was very rude
Stayed 1 night in Jun 2025

10/10 Excellent

Raul

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good, very confortable, only thing need to fix on my opinion is the a/c, not cold enough....
Stayed 2 nights in May 2025