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Krystal Monterrey

3.5 star property

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Photo gallery for Krystal Monterrey

Lobby sitting area
Superior Double Room, 2 Double Beds, Mountain View | 1 bedroom, in-room safe, desk, iron/ironing board
Front of property
Junior Suite | Executive lounge
Breakfast, lunch, dinner served; international cuisine

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • Breakfast available

Explore the area

Map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Macroplaza
    ‪5 min walk‬
  • Auditorium Pabellón M
    ‪5 min walk‬
  • Fundidora Park
    ‪2 min drive‬
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪27 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | 1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Room, 2 Double Beds

9.0 out of 10
Wonderful
(78 reviews)
  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | 1 bedroom, in-room safe, desk, iron/ironing board

Superior Double Room, 2 Double Beds, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | 1 bedroom, in-room safe, desk, iron/ironing board

Junior Suite

7.6 out of 10
Good
(4 reviews)
  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | 1 bedroom, in-room safe, desk, iron/ironing board

Deluxe Double Room, 1 King Bed

8.4 out of 10
Very good
(81 reviews)
  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe

1 bedroom, in-room safe, desk, iron/ironing board

Room Deluxe

  • Sleeps 2
  • 1 Queen Bed

View all photos for Double Room Deluxe

1 bedroom, in-room safe, desk, iron/ironing board

Double Room Deluxe

  • Sleeps 4
  • 2 Double Beds

View all photos for Suite Junior

1 bedroom, in-room safe, desk, iron/ironing board

Suite Junior

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Superior with Mountain View

1 bedroom, in-room safe, desk, iron/ironing board

Double Room Superior with Mountain View

  • Mountain view
  • Sleeps 4
  • 2 Double Beds

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  • Free WiFi
  • Air conditioning
  • Housekeeping
4.5 out of 5, Wonderful, (1988)
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The price is $116 total
includes taxes & fees
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About this property

Krystal Monterrey

3.5-star hotel in Monterrey Centro
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and 24-hour room service.
Krystal Monterrey offers 207 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.

Krystal Monterrey is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Café Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children
  • Valet parking fee: MXN 80 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Krystal Monterrey Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1063 out of 1926 reviews
Rating 8 - Good. 408 out of 1926 reviews
Rating 6 - Okay. 203 out of 1926 reviews
Rating 4 - Poor. 129 out of 1926 reviews
Rating 2 - Terrible. 123 out of 1926 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

8/10 Good

Verified traveler

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Room is nice and spacious but AC is old. While it was hot outside, room didnt cool off until 3-4am. That is annoying when other newer hotels do not have this problem. Gym equipment is also broken, old. Location is great
Stayed 4 nights in Mar 2025

6/10 Okay

Ricardo

Traveled with family
Liked: Staff & service, property conditions & facilities
it is a convenient hotel in city center. Staff helps us with what we need. It needs some upgrades but in general terms it is ok.
Stayed 1 night in Mar 2025

10/10 Excellent

Mitzael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

ProjectPR Coaching

Stayed 3 nights in Feb 2025

4/10 Poor

Enrique

Stayed 1 night in Feb 2025

8/10 Good

Yazmin

Liked: Cleanliness, staff & service
Bad and good experience
Stayed 3 nights in Mar 2025

8/10 Good

Ericka

Traveled with family
Liked: Staff & service, property conditions & facilities, room comfort

Honest review

First of all it was not good that you have to pay for parking when the reservation says free valet parking. You check in and the first thing they tell you is that you havevto pay for parking. It would be better to know ahead of time of the charge, no surprises. The hallways are dirty, the room had hair in the bathroom floor, the mirrors dirty and it needs more cleaning. A hotel of that category should be top notch. The beds are extremely comfortable and it is not noisy.
Stayed 1 night in Mar 2025

10/10 Excellent

Louis

Stayed 2 nights in Mar 2025

6/10 Okay

Guadalupe Isabel

Business traveler
Liked: Cleanliness
Need a lot of work. There was a huge noise next to my room every time someone use water facilties
Stayed 2 nights in Mar 2025

4/10 Poor

Walter, houston

Stayed 3 nights in Mar 2025

8/10 Good

Thomas

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2025

10/10 Excellent

Rocio

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything ok
Stayed 2 nights in Nov 2024

8/10 Good

Arlene, South Padre Island

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities
The Krystal is my go to place when I travel to Monterrey. Very friendly staff, good restaurant food & in the heart of old downtown. There were minor maintance issues like water leaked from the faucet handles when tuned on & the towels could use upgrading.
Stayed 4 nights in Feb 2025

4/10 Poor

Maurizio

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not really what expected, no explanation of nothing at check in, room was very dark, no mini bar and the sink was leaking, poor towel quality, dirty communal spaces and the amenities? which one? pool closed and gym not really inviting. this is not a 5star hotel neither a 4 star. some of the staff is nice. some reviews are made to keep this for a good average rate.
Stayed 4 nights in Feb 2025

4/10 Poor

Raynard

Disliked: Cleanliness, amenities, property conditions & facilities
Dirty hotel with shower full of hair, stained towels, old. Wouldn't recommend this hotel to anyone.

2/10 Terrible

Ruben

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
The attention is very bad, or worst that bad. The heater did not work
Stayed 3 nights in Feb 2025

10/10 Excellent

Enrique

Stayed 1 night in Jan 2025

8/10 Good

Ramon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Guillermo

Stayed 2 nights in Feb 2025

10/10 Excellent

Brenda

Liked: Property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Rocio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena opción para hospedarse en el centro de Monterrey
Stayed 2 nights in Feb 2025

2/10 Terrible

Adda

Stayed 3 nights in Feb 2025

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Feb 2025

6/10 Okay

Cindy

Stayed 3 nights in Feb 2025