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Krystal Monterrey

3.5 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Krystal Monterrey

Lobby sitting area
Front of property
Lobby sitting area
Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi
Interior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Laundry
  • Breakfast available
  • Gym

Explore the area

Map
Calle Corregidora 519, Centro, Monterrey, NL, 64000
  • Macroplaza
    ‪5 min walk‬
  • Auditorium Pabellón M
    ‪7 min walk‬
  • Explanada de los Heroes
    ‪9 min walk‬
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    ‪28 min drive‬

Room options

View all photos for Deluxe Double Room, 2 Double Beds

Deluxe Double Room, 2 Double Beds | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 2 Double Beds

  • 431 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Superior Double Room, 2 Double Beds, Mountain View

Superior Double Room, 2 Double Beds, Mountain View | In-room safe, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Mountain View

  • 431 sq ft
  • Mountain view
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

  • 646 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed

Deluxe Double Room, 1 King Bed | In-room safe, desk, iron/ironing board, free WiFi

Deluxe Double Room, 1 King Bed

  • 388 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Room Deluxe

  • Sleeps 2

View all photos for Double Room Deluxe

In-room safe, desk, iron/ironing board, free WiFi

Double Room Deluxe

  • Sleeps 3

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The price is $71
per night
$80 total
includes taxes & fees
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About this property

Krystal Monterrey

3.5-star hotel in Monterrey Centro
This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and 24-hour room service.
Krystal Monterrey offers 207 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.

Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.

Krystal Monterrey is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Café Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 80 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Café Flores

Things to do

  • Gym

Family friendly

  • Babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchairs on site

More

  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Locally-owned and organized tours and activities
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children
  • Valet parking fee: MXN 80 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

Property is also known as

Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey

Krystal Monterrey Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 1030 out of 1836 reviews" "
Rating 8 - Good. 392 out of 1836 reviews" "
Rating 6 - Okay. 191 out of 1836 reviews" "
Rating 4 - Poor. 124 out of 1836 reviews" "
Rating 2 - Terrible. 99 out of 1836 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ernesto, Laredo

Stayed 1 night in Sep 2024

10/10 Excellent

Lucero

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

Valentin, McAllen

Stayed 1 night in Sep 2024

8/10 Good

Walter, houston

Stayed 3 nights in Jun 2024

8/10 Good

Jesus

M
Stayed 1 night in Oct 2024

10/10 Excellent

Enrique

Stayed 2 nights in Sep 2024

10/10 Excellent

Daniel

Liked: Cleanliness, amenities, property conditions & facilities
It was great 10/10
Stayed 2 nights in Sep 2024

2/10 Terrible

Yefiny

Business traveler, Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We got there in an international flight that got early to the country and obviously to the hotel too. I had previously called to let them know about this and arrange any extra fee for an early check in but anyway we had to wait 4.5 hours to check in only to get a disgusting and dirty room... the wall next to my bed was disgusting...it appeared to have body fluids and foot prints. The cleaning is really bad, the bathroom smelled, food was awful, and the service is terrible as well. We just wasted our time and money in that place. We made a complaint about the situation but they didn't care and obviously didn't do anything about it. That place is not what it looks like on the websites. Don't let them fooled you like they did with us. I took pictures of everything as a proof.
Stayed 2 nights in Oct 2024

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in MTY
The hotel is excellent. They request an ID from everyone at the counter (this is the only hotel that I know that does this).
Stayed 2 nights in Oct 2024

10/10 Excellent

Leticia

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly, there is always someone to help doesn’t matter the time. Location is very convenient.
Stayed 3 nights in Oct 2024

10/10 Excellent

Guillermo

Stayed 3 nights in Sep 2024

6/10 Okay

Guadalupe

Business traveler
Shower was not clean, I told the Front desk a couple of times and notice there has been hair on the shower wall. They mentioned it was cleaned, but I still saw the hair on the restroom shower wall. Outside in the center of the hotel I heard karaoke until seven in the morning, my suggestion get a room that is not facing the center of the hotel, although the view was very nice. It would be nice to have slippers and a hand towel for the shower. The staff was nice and pleasant.
Inside of the Krystal Hotel by the reception & bar
A picture outside of the center across from the Krystal hotel
Stayed 4 nights in Sep 2024

8/10 Good

Ricardo

Hotel is a decent place
Stayed 2 nights in Sep 2024

4/10 Poor

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities
Krystal. Hotel Krystal este hotel a sido el favorito de mi familia de ase años. Solo que el día 27 de septiembre, 24 mi hija y yo. Pero si notamos muchas cosas desagradables en el cuarto. Sucio las sabanas sucias, el baño sucio, ya se ve igual que el hotel i stay! Ya nesecita mucha atención la padres sucias. Muy sucio!! Nos dio tristeza porque para mi familia es el mejor en MTY! Espero lo atiendan y seguir sopesando os en Krystal! Buscare en el gama/ safi y grand. Pero preferimos a Krystal!
Stayed 2 nights in Sep 2024

10/10 Excellent

Abrahm

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean good service, the best is that no one can go up to the rooms with out there key and u can only go to ur room level and ground level so private.
Stayed 3 nights in Sep 2024

8/10 Good

Lucero

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Enrique

Business traveler
Liked: Cleanliness, staff & service
El cuarto no estaba en buen estado el piso de madera del cuarto levantado y en el baño había un ruido que salía del escusado muy molesto
Stayed 2 nights in Sep 2024

10/10 Excellent

Benito

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

4/10 Poor

Maria

Traveled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
I always stay in this hotel but this was the last time. Rooms were dirty my husband had to remove the blankets because my toddler vomited and under the covers it was dirty. Also the outlets from the rooms didn't work. Very disappointed.
Stayed 2 nights in Sep 2024

10/10 Excellent

Roberta

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel, beautiful and clean hotel
Stayed 2 nights in Aug 2024

6/10 Okay

Melanie, Carson City

Disliked: Property conditions & facilities
Stayed 4 nights in Sep 2024

6/10 Okay

Guadalupe

Stayed 4 nights in Aug 2024

8/10 Good

Antonio

Liked: Staff & service, property conditions & facilities
Nice location
Stayed 3 nights in Sep 2024

10/10 Excellent

Rosa

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2024

4/10 Poor

EDUARDO

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Centrally located areas for improvement: room condition/shower clogged/toilet running/ coffee shop poor/out of coffee for 2 days hallway noise/guests fighting in hallway/no staff to control
Stayed 2 nights in Sep 2024