This smoke-free hotel features a restaurant, a fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a coffee shop/cafe, valet parking, and 24-hour room service.
Krystal Monterrey offers 207 air-conditioned accommodations with safes and complimentary bottled water. Flat-screen televisions come with cable channels. Bathrooms include showers, complimentary toiletries, and hair dryers.
This Monterrey hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.
Recreational amenities at the hotel include a fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. This 3.5-star property offers access to a business center and meeting rooms.
Wireless Internet access is complimentary. This business-friendly hotel also offers a fitness center, tour/ticket assistance, and concierge services. Parking is available onsite for a surcharge.
Krystal Monterrey is a smoke-free property.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Café Flores - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
24-hour room service is available.
Languages
English, Spanish
Property amenities
Internet
Available in all rooms: Free WiFi
Available in some public areas: Free WiFi
Parking and transportation
Valet parking on site (MXN 80 per day)
Wheelchair-accessible parking available
Food and drink
Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 350 for adults and MXN 175 for children
A bar/lounge
A coffee shop/cafe
A restaurant
Restaurants on site
Café Flores
Things to do
Gym
Family friendly
Babysitting (surcharge)
Laundry facilities
Conveniences
24-hour front desk
Laundry facilities
Luggage storage
Safe at front desk
Guest services
Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Tour and ticket assistance
Business services
Business center
Meeting rooms
Accessibility
If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
Elevator
Well-lit path to entrance
Wheelchair accessible (may have limitations)
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchairs on site
More
At least 10% of profits reinvested in community and sustainability
At least 80% of food locally-sourced
At least 80% organic food
Banquet hall
Comprehensive food waste policy
Comprehensive recycling policy
Double-glazed windows
Eco-friendly cleaning products used
Locally-owned and organized tours and activities
Smoke-free property
Vegan dining options
Vegetarian dining options
Room amenities
Bedroom
Bedsheets provided
Bathroom
Free toiletries
Hair dryer
Private bathroom
Shower
Towels provided
Entertainment
Flat-screen TV with cable channels
Food and drink
24-hour room service
Free bottled water
More
Air conditioning
Cleaning products are eco-friendly
Desk
Iron/ironing board
LED lighting
Phone
Recycling
Safe
Water-efficient showers
Water-efficient toilets
Policies
Check-in
Check-in start time: 3:00 PM; Check-in end time: midnight
Minimum check-in age: 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available
Property payment types
Important information
Optional extras
Fee for buffet breakfast: approximately MXN 350 for adults and MXN 175 for children
Valet parking fee: MXN 80 per day
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
Property is also known as
Krystal Monterrey Hotel
Krystal Monterrey Hotel
Krystal Monterrey Monterrey
Krystal Monterrey Hotel Monterrey
Krystal Monterrey Reviews
Reviews
8.4
Very Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Rating 10 - Excellent. 1063 out of 1931 reviews
10 - Excellent
1,063
Rating 8 - Good. 413 out of 1931 reviews
8 - Good
413
Rating 6 - Okay. 199 out of 1931 reviews
6 - Okay
199
Rating 4 - Poor. 134 out of 1931 reviews
4 - Poor
134
Rating 2 - Terrible. 122 out of 1931 reviews
2 - Terrible
122
8.6/10
Cleanliness
8.4/10
Staff & service
8.2/10
Amenities
8.2/10
Property conditions & facilities
8.6/10
Eco-friendliness
Reviews
8/10 Good
Arlene, South Padre Island
Traveled with group, Traveled with family
Mar 3, 2025
Liked: Cleanliness, staff & service, amenities
The Krystal is my go to place when I travel to Monterrey. Very friendly staff, good restaurant food & in the heart of old downtown. There were minor maintance issues like water leaked from the faucet handles when tuned on & the towels could use upgrading.
Not really what expected, no explanation of nothing at check in, room was very dark, no mini bar and the sink was leaking, poor towel quality, dirty communal spaces and the amenities? which one?
pool closed and gym not really inviting.
this is not a 5star hotel neither a 4 star.
some of the staff is nice.
some reviews are made to keep this for a good average rate.
Had to pay extra for my husband. Reservation was for suite
Sofa in the room had a bad stain
Took 4 calls to get TV working (old tv not a smart tv)
Rude employees.
Never staying there again.
What a pleasant place to stay from the door men to the reception personnel checking us in to the hotel. I would like to thank the roving security at night who was able to get me towels, to the waitstaff to the lady making my eggs to order. 5 star's to the staff. Safe, and convenient place to shop, eat, and drink. No negative remarks walking distances to whatever you want to do. Hats off again keep up to what you are doing. I recommend this place and again thanks to the bartender for the botanitias. GRACIAS!! Cínico Estrellas!
Bonito hotel en buenas condiciones y limpio. La comida es rica en el restaurante y el staff muy atento. El único problema que tuve fue que el día que tenían que limpiar mi cuarto no lo hicieron.