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Crowne Plaza Monterrey, an IHG Hotel

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Crowne Plaza Monterrey, an IHG Hotel

Exterior
Indoor pool, sun loungers
Property amenity
Bar (on property)
Executive Suite, 2 Double Beds, Non Smoking | In-room safe, desk, soundproofing, iron/ironing board

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Spa
    Spa
  • Parking included
    Parking included
  • Laundry
    Laundry
  • Room service
    Room service

Explore the area

Map
Avenida Constitucion Oriente 300, Col. Centro, Monterrey, NL, 64000
  • Auditorium Pabellón M
    3 min walk
  • Macroplaza
    10 min walk
  • Santa Lucia Riverwalk
    16 min walk
  • Monterrey, Nuevo León (MTY-General Mariano Escobedo Intl.)
    34 min drive

Room options

View all photos for Standard Room, 1 King Bed

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed

  • 298 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Club Lounge Access (Business Lounge Access)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds, Club Lounge Access (Business Lounge Access)

  • 320 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Club Lounge Access (Business Lounge Access)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed, Club Lounge Access (Business Lounge Access)

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds

  • 298 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Presidential Suite, 1 King Bed

Presidential Suite, 1 King Bed | In-room safe, desk, soundproofing, iron/ironing board

Presidential Suite, 1 King Bed

  • 646 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Low Floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 1 King Bed (Low Floor)

  • 320 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room

Premium Room | In-room safe, desk, soundproofing, iron/ironing board

Premium Room

  • 298 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Standard Room

In-room safe, desk, soundproofing, iron/ironing board

Standard Room

  • 298 sq ft
  • Sleeps 2
  • 1 King Bed OR 1 Double Bed

View all photos for Standard Room, 2 Queen Beds (Low Floor)

In-room safe, desk, soundproofing, iron/ironing board

Standard Room, 2 Queen Beds (Low Floor)

  • 298 sq ft
  • Sleeps 4
  • 2 Queen Beds

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About this property

Crowne Plaza Monterrey, an IHG Hotel

4-star hotel in Monterrey Centro
This smoke-free hotel features 3 restaurants, a full-service spa, and an indoor pool. Free WiFi in public areas and free self parking are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a snack bar/deli are onsite.
Crowne Plaza Monterrey, an IHG Hotel offers 403 air-conditioned accommodations with safes and coffee/tea makers. 32-inch flat-screen televisions come with cable channels. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a sauna and a 24-hour fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa.
In addition to a full-service spa, Crowne Plaza Monterrey, an IHG Hotel features an indoor pool and a sauna. Dining is available at one of the hotel's 3 restaurants. The property also offers a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a 24-hour business center and 12 meeting rooms. Event facilities measuring 893 square feet (83 square meters) include conference space. This business-friendly hotel also offers a children's pool, a 24-hour fitness center, and a vending machine. Limited complimentary onsite parking is available on a first-come, first-served basis.

Crowne Plaza Monterrey, an IHG Hotel is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
Las Ventanas - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.
The Golf Experience - This theme restaurant specializes in Tex-Mex cuisine and serves lunch, dinner, and light fare. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
Lobby Bar - This bar specializes in international cuisine and serves dinner only. Open select days.
24-hour room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to noon for a fee: MXN 385 for adults and MXN 149 for children
  • 3 restaurants
  • A bar/lounge
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Las Ventanas
  • Lobby Bar
  • The Golf Experience

Things to do

  • 24-hour gym
  • Children's pool
  • Full-service spa
  • Indoor pool
  • Sauna

Family friendly

  • Children's pool
  • Free crib
  • Indoor pool
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 12 meeting rooms
  • 24-hour business center
  • 893 square feet of conference space

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 17 floors
  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free crib

Bathroom

  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 2:30 AM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: MXN 25 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 385 for adults and MXN 149 for children
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a security system
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Hotel Monterrey
Crowne Plaza Monterrey
Monterrey Crowne Plaza
Crowne Plaza Monterrey Hotel Monterrey
Crowne Plaza Monterrey Hotel

Crowne Plaza Monterrey, an IHG Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 858 out of 1402 reviews" "
Rating 8 - Good. 328 out of 1402 reviews" "
Rating 6 - Okay. 103 out of 1402 reviews" "
Rating 4 - Poor. 60 out of 1402 reviews" "
Rating 2 - Terrible. 53 out of 1402 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Jose Daniel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Janeth

Stayed 1 night in Jul 2024

8/10 Good

Enrique A

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2024

4/10 Poor

Jorge

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service, property conditions & facilities
El tercer elevador se detuvo y se abrió y tuve que brincar porque pensé que iba a vivir una escena de Destino Final pero aún con el funcionando era demasiado tráfico, una vez tardé 15 minutos en poder volver a bajar al lobby y la comida terrible, pedimos una carne a la tampiqueña que estaba tan dura que no la pudimos comer, aún así la mesera nos exigió propina y nos hicieron pagar su mugrero. Entiendo porque está en completa decadencia ese hotel.
Stayed 2 nights in Aug 2024

6/10 Okay

Rose, Cedar Hill

Disliked: Property conditions & facilities
Strong AC, but front door injured me since it’s automatic AND sliding at once. I’ve never had a door like that. Heated pool. Shower faucets hard to use.
Stayed 1 night in Aug 2024

8/10 Good

Erica

Liked: Cleanliness, property conditions & facilities
Very good hotel
Stayed 1 night in Aug 2024

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2024

10/10 Excellent

Ruben L.

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Karina

Traveled with family
Stayed 1 night in Jul 2024

10/10 Excellent

Jasmin

Liked: Cleanliness, amenities, property conditions & facilities
Food
Stayed 1 night in Jul 2024

10/10 Excellent

Marco

Stayed 1 night in Jul 2024

10/10 Excellent

Nelly

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy limpio… servicio genial…
Stayed 2 nights in Jul 2024

10/10 Excellent

Griselda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jul 2024

6/10 Okay

Jose

Traveled with family
Liked: Staff & service
Hotels in a pretty busy area. 35 min from airport. The beds are comfy however they need to remodel the rooms. And bathrooms. You can tell they been around for a while. Overall its a average hotel. In the middle of the city.
Stayed 6 nights in Jul 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice got an updated room, cold AC king bed nice shower. Big tv good breakfast no complaints
Stayed 3 nights in Jun 2024

10/10 Excellent

juan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the stay with the ability to rent a vehicle just across the street.
Stayed 3 nights in Jun 2024

10/10 Excellent

JAVIER

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente
Muy buena atención e instalaciones.
Stayed 2 nights in Jun 2024

10/10 Excellent

Juancarlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2024

10/10 Excellent

Alvaro J

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2024

10/10 Excellent

Juan

Stayed 3 nights in Jun 2024

8/10 Good

Luis

Stayed 1 night in Jun 2024

8/10 Good

Patricia

Traveled with family
Liked: Staff & service, property conditions & facilities
I had last visited this property 15 years ago. The rooms have been updated; however, the lobby is the same as when we last stayed there. My husband who is an avid swimmer was happy to have access to the pool; unfortunately, it was terribly over chlorinated enough to cause skin irritation. We were happy with the morning breakfast buffet. There was a great selection. The front desk attendant was not welcoming. He failed in detailing our 2 night stay. I would think they would want someone with good people skills representing their business managing the front desk. Would I stay there again? Probably not, I would select a property closer to the Zona Rosa.
Stayed 2 nights in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect kiddie pool, adult pool,and Jacuzzi.
Stayed 12 nights in Jun 2024

10/10 Excellent

Maria del carmen

Stayed 2 nights in Jun 2024

6/10 Okay

Beatriz

Traveled with family
The bathroom is to old, and more cleaning in the rooms
Stayed 3 nights in Jun 2024