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Alila Ventana Big Sur - Inclusive Resort

4.5 star property

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Photo gallery for Alila Ventana Big Sur - Inclusive Resort

2 outdoor pools, pool umbrellas, sun loungers
Terrace/patio
Reception
Premium bedding, minibar, in-room safe, desk
Property grounds

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • All inclusive
  • Room service
  • Pet friendly
  • Pool
  • Gym

Explore the area

Map
48123 Highway One, Big Sur, CA, 93920
  • Big Sur Station
    ‪3 min drive‬
  • Pfeiffer Big Sur State Park
    ‪7 min drive‬
  • Pfeiffer Beach
    ‪138 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪51 min drive‬

Room options

Room, 1 King Bed, Fireplace

  • Sleeps 2
  • 1 King Bed

Deluxe Room, 1 King Bed, Fireplace

  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Bathtub (Fireplace)

  • 414 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite (Big Sur Forest Shower)

Suite (Big Sur Forest Shower) | Premium bedding, minibar, in-room safe, desk

Suite (Big Sur Forest Shower)

  • 619 sq ft
  • Hill view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Bathtub (Hot Tub)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed, Bathtub (Hot Tub)

  • 499 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Big Sur)

Suite, 1 King Bed (Big Sur) | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Big Sur)

  • 619 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Villa, 1 King Bed (Big Sur)

Villa, 1 King Bed (Big Sur) | Premium bedding, minibar, in-room safe, desk

Villa, 1 King Bed (Big Sur)

  • 930 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Coast House)

Suite, 1 King Bed (Coast House) | Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Coast House)

  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed (Spa, Big Sur)

Premium bedding, minibar, in-room safe, desk

Suite, 1 King Bed (Spa, Big Sur)

  • 619 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for House, 1 King Bed (Pacific)

House, 1 King Bed (Pacific) | Premium bedding, minibar, in-room safe, desk

House, 1 King Bed (Pacific)

  • Sleeps 2
  • 1 King Bed

View all photos for Cottage

Premium bedding, minibar, in-room safe, desk

Cottage

  • 722 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Bathtub (vista Hot Tub)

Suite, Bathtub (vista Hot Tub) | Premium bedding, minibar, in-room safe, desk

Suite, Bathtub (vista Hot Tub)

  • 773 sq ft
  • Sleeps 2
  • 1 King Bed

Room, 1 King Bed, Accessible, Fireplace (Roll-In Shower)

  • Valley view
  • Sleeps 2
  • 1 King Bed

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About this property

Alila Ventana Big Sur - Inclusive Resort

4.5-star Big Sur resort close to Big Sur Station
This smoke-free resort features 2 outdoor pools, a full-service spa, and a restaurant. Free WiFi in public areas, free valet parking, and a free area shuttle are also provided. Additionally, a 24-hour fitness center, a bar/lounge, and a poolside bar are onsite.
Alila Ventana Big Sur - Inclusive Resort offers 54 air-conditioned accommodations with DVD players and minibars. Rooms open to patios. Beds feature premium bedding. Flat-screen televisions are featured in guestrooms. Bathrooms include showers, bathrobes, and hair dryers.

This Big Sur resort provides complimentary wireless Internet access. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include espresso makers and safes. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools and 2 hot tubs are on site. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, Spa Alila. Services include deep-tissue massages, hot stone massages, Thai massages, and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and reflexology. Public bath/onsen services include an outdoor mineral hot springs (Japanese-style onsen). This service features separate men and women areas.
Some rates at Alila Ventana Big Sur - Inclusive Resort are all-inclusive. These rates include onsite meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

Alila Ventana Big Sur - Inclusive Resort features a full-service spa, 2 outdoor swimming pools, and 2 hot tubs along with a sauna and a 24-hour fitness center. The resort offers a restaurant. Guests can unwind with a drink at one of the resort's bars, which include a poolside bar and a bar/lounge. Wireless Internet access is complimentary.

A 24-hour business center is on site at this 4.5-star property. Event facilities measuring 12000 square feet (1115 square meters) include conference space. This luxury resort also offers spa services, a library, and a terrace. A complimentary area shuttle within 5.00 mi is available for guests. Complimentary self parking and valet parking are available on site, along with a car charging station.

Alila Ventana Big Sur - Inclusive Resort is a smoke-free property.

The Sur House Restaurant - Overlooking the ocean, this fine-dining restaurant specializes in Regional cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

All inclusive details

All-inclusive room rates at Alila Ventana Big Sur - Inclusive Resort are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Free area shuttle up to 5 mi
  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • The Sur House Restaurant

Things to do

  • 2 hot tubs
  • 2 outdoor pools
  • 24-hour gym
  • Arcade/game room
  • Art gallery
  • Ecotours
  • Fitness classes
  • Full-service spa
  • Hiking/biking trails
  • Library
  • Sauna
  • Shopping
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/game room
  • DVD player
  • Free area shuttle

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Turndown service
  • Wedding services

Business services

  • 12,000 square feet of conference space
  • 24-hour business center

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Prenatal massages
  • Public outdoor mineral hot springs (onsen)
  • Reflexology
  • Separate men/women areas in public bath
  • Spa open daily
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 2 floors
  • 8 buildings
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV with premium channels

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • In-room dining only
  • Limited room service
  • Minibar

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Mobile key entry
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
It is Hyatt's practice to enter any occupied guestroom at a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
Guests should be aware that 2 cats reside at this property
An adult age 18 or older must assume all liability for the booking.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per accommodation, per stay
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: USD 105 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a carbon monoxide detector and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Set meals are served in guestrooms only (no menus or public dining)
Children under 16 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Ventana Inn Joie de Vivre Boutique Hotel
Ventana Inn Joie de Vivre Boutique Hotel Big Sur
Ventana Joie de Vivre Boutique
Ventana Joie de Vivre Boutique Big Sur
Ventana Inn JdV Hotel Adults Big Sur
Ventana Inn JdV Hotel Adults
Ventana JdV Adults Big Sur
Ventana JdV Adults
Ventana Big Sur Alila Resort Adults
Ventana Alila Resort Adults
Ventana Big Sur Alila Adults
Ventana Alila Adults
Ventana Inn Spa a JdV Hotel – Adults Only
Ventana Big Sur an Alila Resort Adults Only
Ventana Big Sur Adults Only
Ventana Inn Spa Adults Only
Ventana Inn Spa a Joie de Vivre Boutique Hotel

Alila Ventana Big Sur - Inclusive Resort Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 245 out of 334 reviews
Rating 8 - Good. 46 out of 334 reviews
Rating 6 - Okay. 20 out of 334 reviews
Rating 4 - Poor. 9 out of 334 reviews
Rating 2 - Terrible. 14 out of 334 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Roland

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 3 nights in May 2024

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

sun

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved everything from the time we arrived to the time we left, and the staff was so polite. We will definitely be visiting again.
Stayed 2 nights in Feb 2023

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

4/10 Poor

Kimberly

Stayed 1 night in Nov 2022

10/10 Excellent

Betty

Stayed 1 night in Nov 2022

10/10 Excellent

Ashley

Stayed 4 nights in Sep 2022

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Loved every moment

AMAZING!!! 5 star
Stayed 2 nights in Feb 2022

10/10 Excellent

Natasha N

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wow , I was blown away but this resort. From views, to friendly and helpful staff, to cleanliness of the room. Had massage as well and absolutely loved it. The gourmet meals were so delicious and to my surprise they were all included in your stay, breakfast, lunch and dinner. If you are looking for a quiet romantic getaway this place is a must! I will definitely come back. I don’t usually write reviews but i was so impressed buy this hotel. Every detail was taught through. Loved it ♥️
Stayed 3 nights in Jan 2022

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2021

10/10 Excellent

Verified traveler

Stayed 2 nights in Jun 2021

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2021

10/10 Excellent

Marianna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020

10/10 Excellent

Nancy, San Francisco

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in an incredible setting. The facility itself is beautiful. It is, however, very expensive. The biggest drawback is the food. Very uneven in quality. Breakfasts are good, other food is mediocre. In spite of that, I had an amazing time.
Stayed 2 nights in Nov 2020

8/10 Good

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Much needed: kinks need to be worked out

Check in took FOREVER. Instructions for reception were unclear. Our room wasn’t ready at check in time, and when we received our key cards, they didn’t work! The key cards would deactivate multiple times during our stay as well, and replacements were needed each time. Stay here for the stunning environment and views, but expect some operational/management issues.
Stayed 2 nights in Jul 2020

4/10 Poor

Verified traveler

Stayed 1 night in Mar 2020

8/10 Good

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect! The only thing my wife and I can think of is: For the cost of staying at Ventana, plus the Entertainment fee, the food should have been free! No joke!
Stayed 2 nights in Mar 2020

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This resort is fantastic. The accommodations are top notch and the property is absolutely gorgeous. It’s the perfect couples retreat getaway
Stayed 2 nights in Feb 2020

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view from the breakfast patio is stupendous. We had a wonderful stay.
Stayed 3 nights in Feb 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort

Amazing property. Needs better device.

The resort is gorgeous. The staff very friendly. But they are short staffed. Calls to room service always got an answering machine. One bartender for full bar waiting on drinks, etc. Service was not at the level you expect for such a top resort.
Stayed 3 nights in Feb 2020

6/10 Okay

MarK

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was complicated as the person operating the gate didn't recognize my name and only after buzzing twice were we allowed in. Property is beautiful but room did not have a fireplace as described and we could hear our neighbors making "noises" (yuck!). The nature walk with Brian is a must! He is a great host and this hike followed by a nice stay in the hot tub was highlight.
Stayed 1 night in Jan 2020

6/10 Okay

Verified traveler

Traveled with partner
Liked: Cleanliness, property conditions & facilities
So, I don’t like crabby reviewers who nitpick on smaller issues etc. I read the reviews on ventana and they were mixed but I booked anyway. Here’s the deal. The area is expensive. I don’t generally spend 1100 a night on a hotel so when I do, I expect it to be top notch. This was not. I would have paid 500-600 a night no problem and felt like I got my money’s worth. It has beautiful views, nice pools, the room was good. The spa was really a check in place more than a spa. The messages were outdoors and excellent (at 200/piece plus tip).
Stayed 1 night in Jan 2020