8/10 Good
Diana
Dec 21, 2024
Liked: Cleanliness, staff & service
Sanctuary beach resort
The location is beautiful and it’s a dog friendly hotel which is why I chose it. The staff was friendly and generally helpful. The Salt Wood restaurant was delicious and they had a menu for my dog.
The room was spacious, designed well and had drink and snack offerings included. I loved that it had a fireplace, large soaking tub and shower. Unfortunately, the shower didn’t drain well and the bed mattress had very little support. It was way too soft and I woke up with back pain. 1 of the 2 reading lights and an electric plug next to the bed didn’t work. I was in a bottom level suite and could hear quite a bit of noise from the people above me, as well as when the room next to me opened and closed their door.
Lastly, the EV charging was misleading. The app said the rates were set by the hotel and offered free overstay charging from 12am-9am, with a 1 hr grace period. When I unplugged my car at 9:30am, after charging overnight, I was charged for a 30 min overstay. The front desk receptionist stated that the EV company set the rates and I would have to contact them to dispute the charge. I explained that the app said the hotel set the rates. She seemed confused and said she would relay the info to the manager.
The lobby is very welcoming with a spacious seating area, fireplace, coffee, hot chocolate, tea and fruit available 24h. The issues I had were manageable, I would be happy to stay there again.
Diana
Stayed 2 nights in Dec 2024
