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Portola Hotel & Spa at Monterey Bay

4.0 star property

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Photo gallery for Portola Hotel & Spa at Monterey Bay

2 bars/lounges
Property entrance
Terrace/patio
2 restaurants, breakfast served
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

Explore the area

Map
Two Portola Plaza, Monterey, CA, 93940
  • Fisherman's Wharf
    ‪3 min walk‬
  • Cannery Row
    ‪14 min walk‬
  • Monterey Bay Aquarium
    ‪3 min drive‬
  • Monterey, CA (MRY-Monterey Peninsula)
    ‪5 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Accessible (Portola)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds, Accessible (Portola)

9.6 out of 10
Exceptional
(5 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible (Portola)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Portola)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Courtyard)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible (Courtyard)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Portola)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed (Portola)

9.2 out of 10
Wonderful
(114 reviews)
  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Portola Room Two Queen Beds

1 bedroom, premium bedding, pillowtop beds, in-room safe

Portola Room Two Queen Beds

9.0 out of 10
Wonderful
(193 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds (Partial Harbor View)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds (Partial Harbor View)

8.6 out of 10
Excellent
(11 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Partial Harbor View)

View from room

Room, 1 King Bed (Partial Harbor View)

9.2 out of 10
Wonderful
(20 reviews)
  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Courtyard)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed (Courtyard)

9.6 out of 10
Exceptional
(14 reviews)
  • 342 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Courtyard)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 2 Queen Beds (Courtyard)

7.8 out of 10
Good
(12 reviews)
  • 342 sq ft
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Accessible, Harbor View (Partial)

1 bedroom, premium bedding, pillowtop beds, in-room safe

Room, 1 King Bed, Accessible, Harbor View (Partial)

  • Harbor view
  • Sleeps 3
  • 1 King Bed

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The price is $598 total
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About this property

Portola Hotel & Spa at Monterey Bay

4-star Monterey resort, connected to the convention center in Downtown Monterey
This smoke-free resort features 2 restaurants, a full-service spa, and an outdoor pool. Additionally, 2 bars/lounges, a fitness center, and WiFi in public areas are onsite. Housekeeping is available on request.
Portola Hotel & Spa at Monterey Bay offers 379 air-conditioned accommodations with safes and coffee/tea makers. Pillowtop beds feature premium bedding. 42-inch LCD televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers, bathrobes, complimentary toiletries, and hair dryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

Recreational amenities at the resort include an outdoor pool and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has couples treatment room(s). Services include massages.
In addition to a full-service spa, Portola Hotel & Spa at Monterey Bay features an outdoor pool and a fitness center. Dining is available at one of the resort's 2 restaurants. Guests can unwind with a drink at one of the resort's 2 bars/lounges. Wireless Internet access is available for a surcharge.

This business-friendly resort also offers spa services, a terrace, and a vending machine. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in December 2020.

Portola Hotel & Spa at Monterey Bay is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 6:30 AM and 10:30 AM.
Jacks Monterey - This restaurant serves breakfast and dinner. Guests can enjoy drinks at the bar.
Peter B's Brewpub - This restaurant serves dinner only. Guests can enjoy drinks at the bar. A children's menu is available. Happy hour is offered. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per 24-hour period); wired internet (surcharge)
  • Available in some public areas: WiFi (USD 9.95 per night)

Parking and transportation

  • Electric car charging station on site
  • Height restrictions apply for onsite parking
  • Secured self parking on site (USD 29.04 per night; includes in/out privileges)
  • Secured valet parking on site (USD 37.17 per night; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking options include a garage

Food and drink

  • Daily cooked-to-order breakfast available 6:30 AM to 10:30 AM for a fee: USD 8 to 20 for adults and USD 5 to 10 for children
  • 2 bars/lounges
  • 2 restaurants

Restaurants on site

  • Jacks Monterey
  • Peter B's Brewpub

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Shopping

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (on request)
  • Multilingual staff

Outdoors

  • On the bay
  • Pool loungers
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Handrails in stairways
  • Low-height counter and sink
  • Pool hoist on site
  • Raised toilet seat
  • Stair-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 7 floors
  • 9 buildings
  • Banquet hall
  • Renovated entire property - December 2020
  • Smoke-free property

Room amenities

Bedroom

  • Free crib
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Refrigerator

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Free local calls
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

An adult age 18 or older must assume all liability for the booking
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

The following facilities or services will be unavailable from February 10 2025 to June 30 2025 (dates subject to change):
  • One of the bars/lounges
  • One of the dining venues

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 58.18 per accommodation, per night (maximum USD 150 per stay), plus a deposit of USD 58.18 per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 58.18 per stay
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 20 for adults, and USD 5 to 10 for children
  • Fee for in-room wireless internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for in-room wired internet: USD 9.95 per 24-hour period (rates may vary)
  • Fee for wireless internet in public areas: USD 9.95 per night (rates may vary)
  • Secured self parking fee: USD 29.04 per night (in/out privileges)
  • Secured valet parking fee: USD 37.17 per night (in/out privileges)
  • Pet deposit: USD 58.18 per night
  • Pet fee: USD 58.18 per accommodation, per night (maximum USD 150 per stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 58.18 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a carbon monoxide detector and a smoke detector
Spa hours are 9 AM-7 PM, Sunday to Thursday, and 9 AM to 9 PM on Friday and Saturday.

We should mention

This property's policy is to refuse certain bookings for the purpose of group events or parties, including pre-wedding stag/bachelor and hen/bachelorette parties
Pool access available from 7:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is not required for transportation to and from this property
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Portola
Monterey Bay Portola Hotel
Portola Hotel
Portola Hotel Monterey Bay
Portola Monterey Bay
Portola Hotel And Spa At Monterey Bay
Portola
Portola Hotel Monterey Bay
Portola Hotel Spa at Monterey Bay
Portola & At Monterey Monterey
Portola Hotel Spa at Monterey Bay
Portola Hotel & Spa at Monterey Bay Resort
Portola Hotel & Spa at Monterey Bay Monterey
Portola Hotel & Spa at Monterey Bay Resort Monterey

Portola Hotel & Spa at Monterey Bay Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1757 out of 2633 reviews
Rating 8 - Good. 491 out of 2633 reviews
Rating 6 - Okay. 233 out of 2633 reviews
Rating 4 - Poor. 83 out of 2633 reviews
Rating 2 - Terrible. 69 out of 2633 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sunit

Traveled with partner, Traveled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is in close proximity to sites and restaurants
Stayed 3 nights in Mar 2025

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

8/10 Good

jonathan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

2/10 Terrible

robanne

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I tested positive for Covid and could not go and expedia would not refund me or give me credit. you should not be doing 3rd party as i had no idea thats how i made my reservation - super annoyed
Stayed 1 night in Mar 2025

10/10 Excellent

NARY

It’s within walking distance to
Stayed 2 nights in Mar 2025

10/10 Excellent

Henrik

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2025

8/10 Good

Ethan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Portola was not unique but certainly hit all the markers for a great hotel: wonderful amenities, helpful staff, and being right in the middle of Monterey.
Stayed 2 nights in Mar 2025

6/10 Okay

Christina G

Liked: Cleanliness
Stayed 3 nights in Mar 2025

10/10 Excellent

Christy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice you can eat by the pear and sea the seals the hotel was safe and cozy very good food
Stayed 1 night in Mar 2025

10/10 Excellent

Henry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property!
Stayed 2 nights in Mar 2025

10/10 Excellent

Connor

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely hotel and very kind staff!!!
Stayed 2 nights in Mar 2025

8/10 Good

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So I gave the property four stars it should be more like four and a half, four and three quarter. I never give five stars. Our room did have a discrepancy when we arrived. The light dimmer would only dim the light but it wouldn't shut it off. We had to deal with a dim light on the first night. I let the front desk know at around 7:00 am the next day. The light dimmer was changed out within 2 hours. The shower water pressure could have been better but this was the second time I've stayed there and the previous time the pressure was fine. I'm a facility maintenance guy so of course I noticed these things. My wife was over the moon and will never stay anywhere else when we go to Monterey again. Her words. You can't beat the staff you can't beat the location. We were there 4 days and if you take away the four homeless guys that we saw the place would almost be perfect...... Since perfect doesnt exist.
Stayed 4 nights in Mar 2025

10/10 Excellent

Ronil, Sacramento

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and communicative staff, easy parking, convenient with all the attractions nearby.
Stayed 2 nights in Mar 2025

10/10 Excellent

Jocelyn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing service, the woman who checked me in was very kind!
Stayed 1 night in Mar 2025

10/10 Excellent

Shawn

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love this location. It is right in the middle of everything you need to see and do in Monterey. Can walk to the Aquarium, enjoy the trails, even the Farmers Market.
Stayed 2 nights in Mar 2025

10/10 Excellent

Obdiel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with excellent location! Highly recommended
Stayed 2 nights in Mar 2025

10/10 Excellent

Karlina

Liked: Cleanliness
Stayed 1 night in Mar 2025

10/10 Excellent

Jason

Liked: Property conditions & facilities
Stayed 2 nights in Mar 2025

10/10 Excellent

Colin

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is close proximity to a number of interesting options. You do have to pay for parking, which is tough to avoid if traveling. We opted for the Valet parking over standard parking and found the service very worth while.
Stayed 2 nights in Mar 2025

8/10 Good

Jorge

Stayed 1 night in Mar 2025

10/10 Excellent

Viktoriya, Antelope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

10/10 Excellent

Viktoriya, Antelope

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, food was great, can't wait to come back.
Stayed 4 nights in Mar 2025

10/10 Excellent

glenn

Stayed 2 nights in Feb 2025

10/10 Excellent

Frank

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was at a great location. Right next to the pier and at the edge of old town. Walkable to a bunch of restaurants and cafés and bars. Just had a great time.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brandi

Traveled with family
Liked: Amenities
This property was clean, beautiful and easy to access. The staff was friendly and helpful
Stayed 1 night in Mar 2025