8/10 Good
Wendy
Jan 3, 2025
Liked: Cleanliness, amenities
Overall, I really enjoy this resort (I've been there twice in the last three years...and last year I stayed at the sister hotel Riu Palace)...
The resort itself is lovely. The food is pretty decent, especially for an all-inclusive; the beach is beautiful and semi private; the pools are nice; and the vibe/other guests is fun and social.
However, my experience with the staff was disappointing this time. Several members I interacted with to handle a room issue were unaccommodating, unhelpful, and almost rude.
I'd recommend this resort but with the caveat that any issues you might have will likely not be resolved.
Wendy
Stayed 4 nights in Dec 2024