2/10 Terrible
Renée
Traveled with family
Jan 25, 2025
Disliked: Cleanliness, staff & service, amenities
-WiFi connection is subpar, slow & goes out
-Room 4346 has a raggedy, noisy, very loud air conditioning unit & no one cared
-Buffet area needs help (flies on fruit)
-Restaurants are just on a paper with QR codes: no pictures of food or description of each restaurant.
-Better hotels have an app for guests
-Entertainment options were TERRIBLE, they need help in this area. Duplicate what the other hotels do (party bus to the clubs for a flat rate, etc.)
-Diana with the mustache in the buffet area has a nasty disposition about her & should not be serving anyone food/drinks.
-No shows at all like other hotels, just elderly soloists.
-Add Kayak equipment & floaties for guests so the resort won’t be so boring.
-They constantly ran out of ice and clean plates. Please order some more ice machines for the other food areas.
-Please get better Internet
-Please add meat to the buffet for breakfast that is not pork: many people do not eat pork and at dinner they only hand out 4 shrimp at a time
-Catalonia is close enough to the airport & should have a free shuttle as Taxi’s overcharge $30 to go to the airport each way, per person.
-The air conditioning unit in room 4346 was extremely loud, it made it hard to sleep!!! I called the front desk who said they would send maintenance & no one ever came. I made 4 calls to the front desk in total regarding the terribly loud air conditioning unit, you can check outgoing calls from that room.
-Guest services was subpar for special occasions
Renée
Stayed 4 nights in Jan 2025