4/10 Poor
Jacqueline
Traveled with partner
Mar 8, 2025
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Our check in quickly turned into discreet sales offers that mixed Travel lodge info with the required Palladium check in process - sneaky. Upon learning Jose and I were honeymooning at the resort we were offered to upgrade to a Signature bungalow that was quoted as $150, but we were charged $300. We were sold on being able to call for instant rides across the property, room service, jacuzzi tub, and spa massage. However, the phone and the jets in the jacuzzi tub did not work despite us walking to the Signature Lounge twice and speaking to concierge staff 2 days in a row during our 3 days stay.
The $300 was NOT worth the headache for upgrading to the Signature level as there were not any functioning services to enjoy. Not having a functioning phone was a huge safety concern that could have had terrible outcomes. My husband is a disabled Veteran with a fused ankle, which made having to walk the great distance to amenities difficult for him. To be honest, these experiences at Palladium tainted our honeymoon experience, and in no way provided the level of services that we were promised, which is why I feel we should be refunded our $300 for the upgrades we were promised and did not get.
Jamaica is a beautiful country with lovely local people living on tourism funds, unfortunately with jobs selling Palladium / Travel Lodge memberships with rooms that need to have maintenance made a priority in order to live up to the Travel Lodge experience they are trying to sell.
Jacqueline
Stayed 3 nights in Feb 2025