8/10 Good
Charmaine
Traveled with family and small children
Nov 12, 2024
Liked: Cleanliness, staff & service, amenities
My stay here started off badly. The room was not as described on the site. Its advertised as having a bath, i also put it in my request that it was essential I had a room with a bath because my 2 small children are petrified of the shower. Upon check in when i enquired i was told 'only the suites have baths, everywhere else has a shower.' I explained to that member of staff why i needed a bath and another member of staff blantantly stated theres no bath and that was that. She didnt even look at me when she said it, then she walked away. The room walls were super thin, my 3 year old was crying because it was so loud and he couldnt sleep. The next day i requested a large basin to bath my children. Staff were very helpful with obtaining one for me. I was then approached by the operations manager and she offered to change my room. This was much appreciated. It was a lot quieter and had a bath! The rest of our stay was perfect. The food is delicious with lots of choice. The staff are friendly and always say hello and played with my children. The locals in the area are helpful and approachable, had many helping me trying to locate nappies, looking for a taxi driver, one even offered me her chair so i could rest with my baby who i was carrying.
Great location next to the airport
I would stay here again, but book the suite next time!
Charmaine
Stayed 3 nights in Nov 2024