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Splash Universe Resort

3.0 star property

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Photo gallery for Splash Universe Resort

Exterior
Fridge, microwave
In-room dining
Water park
Executive Room | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Reviews

6.6 out of 10

Popular amenities

  • Hot Tub
  • Pool
  • 24/7 front desk
  • Laundry
  • Air conditioning
  • Parking included

Explore the area

Map
100 Whitetail Drive, Dundee, MI, 48131
  • Holiday Inn Dundee-Waterpark
    ‪1 min walk‬
  • Russell Stover Candies
    ‪5 min walk‬
  • Old Mill Museum
    ‪2 min drive‬
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪48 min drive‬

Room options

View all photos for Room, 2 Queen Beds

1 bedroom, blackout drapes, iron/ironing board, free WiFi

Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed with Sofa bed

Room, 1 King Bed with Sofa bed | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Room, 1 King Bed with Sofa bed

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Basic Room, 1 Queen Bed with Sofa bed, Accessible

Basic Room, 1 Queen Bed with Sofa bed, Accessible | 1 bedroom, blackout drapes, iron/ironing board, free WiFi

Basic Room, 1 Queen Bed with Sofa bed, Accessible

  • Sleeps 4
  • 1 Queen Bed and 1 Twin Sofa Bed

Similar properties

Reception

Country Inn & Suites by Radisson, Dundee, MI

  • Pool
  • Hot Tub
  • Breakfast included
  • Parking included
4.2 out of 5, Very Good, (1001)
$137 nightly
The price is $137 total
includes taxes & fees
Country Inn & Suites by Radisson, Dundee, MI

About this property

Splash Universe Resort

3-star Dundee hotel walkable to Russell Stover Candies
Along with a water park (surcharge), this smoke-free hotel has an indoor pool and a lazy river. Free WiFi in public areas and free self parking are also provided. Other amenities include a hot tub, a microwave in a common area, and laundry facilities. Housekeeping is available on request.
Splash Universe Resort offers 75 accommodations with hair dryers and irons/ironing boards. 32-inch flat-screen televisions come with premium cable channels.

This Dundee hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Additionally, rooms include complimentary toiletries and blackout drapes/curtains. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

An indoor pool and a hot tub are on site. Other recreational amenities include a water park (surcharge) and a lazy river.
In addition to a water park (surcharge), Splash Universe Resort features a lazy river and a waterslide. A computer station is located on site and wired and wireless Internet access is complimentary. 4 meeting rooms are available. This family-friendly hotel also offers an indoor pool, a hot tub, and a vending machine. Complimentary self parking is available on site.

Splash Universe Resort is a smoke-free property.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Hot tub
  • Indoor pool
  • Lazy river
  • TV in common areas
  • Water park
  • Waterslide

Family friendly

  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Lazy river
  • Lifeguards on site
  • Water park (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (on request)

Business services

  • 4 meeting rooms
  • Computer station

Outdoors

  • Pool cabanas (surcharge)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • Built in 2007
  • Fireplace in lobby
  • Lifeguards
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with premium cable channels

Food and drink

  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in subject to availability
Late check-in fee: USD 50.00
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50.00

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday, Tuesday, Wednesday, and Thursday:
  • Bar/lounge
  • Children's pool
  • Dining venue(s)
  • Full-service spa
  • Health club
  • Hot springs
  • Indoor pool
  • Outdoor pool
  • Sauna
  • Hot tub

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Service fee: 3 percent
  • Resort fee: USD 20 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50.00
  • Late check-out fee: USD 50.00 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pool hours are 10 AM-9 PM on Friday-Sunday.

We should mention

Pool access available from 10:00 AM to 9:00 PM
Only registered guests are allowed in the guestrooms

Property is also known as

Splash Universe Resort Dundee
Splash Universe Dundee
Splash Universe
Splash Universe Resort Hotel
Splash Universe Resort Dundee
Splash Universe Resort Hotel Dundee

Splash Universe Resort Reviews

Reviews

6.6
Rating 10 - Excellent. 76 out of 233 reviews
Rating 8 - Good. 43 out of 233 reviews
Rating 6 - Okay. 35 out of 233 reviews
Rating 4 - Poor. 25 out of 233 reviews
Rating 2 - Terrible. 54 out of 233 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

5.8/10

Amenities

7.0/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

Toni, LATHRUP VILLAGE

Traveled with family and small children, Traveled with family
Disliked: Staff & service, amenities
The check in process was so unorganized. It took over and hour to get checked in as there were 2 long lines. In addition, they never disclosed how much the waterpark tickets would be after advising that the tickets were not included with the room. Then the following day our room keys were deactivated before our check out was scheduled for the next day. The elevator was out of order, so it’s not kid friendly especially when you’re traveling with several bags and have to make multiple trips through a crowded lobby. In addition, the wristbands that I paid for was for my entire stay however, I was not advised that I have to go back to the front desk to get new wristbands for each day, so that was so inconvenient. $300 for 3 tickets for only 2 days, on top of the hotel cost is ridiculous for what they had to offer, which was subpar. I will never be returning, worst experience I’ve had since I’ve travelled over 20 years. They need new management and a tutorial on how to better serve the customers.
Stayed 2 nights in Mar 2025

10/10 Excellent

Brittany

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
The only thing that I didn’t like was just how long it took for check-in, but there was a lot of people there so overall, it was a great experience. Oh, the one thing that really bothered me was the lockers in the waterpark
Stayed 1 night in Mar 2025

4/10 Poor

Aimee

Traveled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
If you book your room with a third party like Expedia your waterpark passes are not included in that booking. It cost me $200 more for the waterpark passes for 4 people for one day. Was told check in was at 3 but then we didn’t get our room assignments until after 4. When we did get our room assignment the overall look of the room was good/clean but there was a smell that never left the room. While we were at the arcade part they shut all the lights off on us because they were closing but never once gave us warning they were doing so. The lazy river didn’t have any tubes and there was only a handful of tubes to be able to use the water slides and they were always taken up so my kids never got to ride those. The bathrooms in the waterpark were atrocious toilet paper soaking wet on the floors and overall very dirty. There was a part of my bed frame that was sticking out and I hit my ankles off of it a few times and when I went to the front desk the guy up there asked me if I tried to slide the bed over. I just beat cancer and it is not my job to move the bed on the bed frame to see if that “fixes” the issue. Throughout the check in experience I was not pleased I checking in at 3pm was told to come back at 4 pm for my room and the line was so long i stood in it for another hour before I was able to get my room. Overall I would not recommend this hotel/waterpark to anyone.
Stayed 1 night in Mar 2025

2/10 Terrible

Lona

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
At Splash Universe in Dundee, Michigan, a customer expressed deep dissatisfaction with the overall experience, particularly regarding the steep $50 per person fee for the waterpark. Despite not participating in the waterpark activities themselves, the customer was forced to pay this hefty fee simply to supervise their children. This fee, paired with the lack of flexibility in pricing, created a sense of frustration. The customer noted that the facilities, while large, were poorly maintained, with several areas appearing outdated and in need of repairs. Adding to the disappointment, the staff was reported to be unprofessional and indifferent, treating guests with a lack of courtesy and showing little effort in addressing concerns. The entire experience felt disorganized, with long waits and unclear communication, making the visit even more aggravating for families hoping to enjoy a relaxing day.
Stayed 1 night in Mar 2025

2/10 Terrible

Nintia

Traveled with family
Liked: Cleanliness, amenities
Disliked: Staff & service
They didnt indicate the water park passes are not included with the room purchase through Third-party companies. I called the day before to check the time of the pool closing and a rep said 10pm. We got there at 7:30pm, and the park closed at 9pm, and the hotel inside pool at 10pm. They charged us $100 - $50pp for 1 1/2 hours, and the wrist bands were only good until 12pm the next day. I would have waited to buy the day passes the next day. Its unfortunate, but worth a lesson to not learn again.
Stayed 1 night in Mar 2025

2/10 Terrible

Hollie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sad experience here

Our stay was ridiculously disappointing we feel the hotel could do better with check in it took 90min to complete this which is sad you wasted that much time of ours. We feel its sad you need to ask for coffee to be made in the morning SAD. There was never toilet paper where it matters.
Stayed 1 night in Mar 2025

4/10 Poor

Ruth

Traveled with family
Disliked: Staff & service, amenities
Staff gave us the wrong room key and we walk in on a family. The lobby area was very dirty. None of the kiosks worked in the game room. Very expensive , not worth the price
Stayed 1 night in Mar 2025

4/10 Poor

Stacie

Traveled with family and small children
The staff wasn't prepared for so many families this weekend. My 3pm reservation didn’t allow me to gain access tonmy room unril 5pm with the wait. Nightly rate did not include water park access
Stayed 1 night in Mar 2025

8/10 Good

Amanda

Liked: Staff & service
I am always accompanying my son when it comes to water parks in pools, but I did feel that staffing was slightly lax. Perhaps it was because it was the week before spring break and they needed to make the best with the staff they had which I can completely understand. The lifeguard I did encounter were amazing and everyone at the front desk was also very polite and professional. It’s quite possible it’s something they’re already addressing, but I would say hiring more pool. Staff would be just a safe option to prevent any incidents. As I said, I’m always by my son side so it’s not a concern for me per se but I could see how it could be an issue in the future. Also, the women’s locker room could use some help, especially in the changing area. Overall, it was definitely a very good value and like I said everyone was very kind and accommodating. I think as a mom you just have a certain standard, I would stay there again.
Stayed 1 night in Mar 2025

2/10 Terrible

Demetria

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2025

6/10 Okay

Verified traveler

Traveled with family
Disliked: Cleanliness, staff & service

Ok, but could have been much better.

Poop in pool area at least 2 times. Staff was short. 2 different bathrooms had no toilet papper. The room could use some repairs and had a computer desk, but no chair. Also Waterpark closed at 6 on Sunday. Pretty lame
Stayed 1 night in Mar 2025

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities
It was perfect for our family,
Stayed 1 night in Mar 2025

2/10 Terrible

Cynthia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon arrival, the room i booked and paid for was unavailable. The staff was very rude and it was a high stressed situation. The hotel itself was not clean and the bathroom in the room barely flushed. THE BRACELTS FOR THE WATERPARK ARE NOT INCLUDED, which is NOT obvious . They say the arcade and waterpark are open until 9pm but they kick everyone out at 8:30pm by screaming and blowing a whistle. It is overpriced, staff is rude and hotel is gross. I will never be back.
Stayed 1 night in Mar 2025

10/10 Excellent

Jamiesha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water park
Stayed 1 night in Mar 2025

4/10 Poor

Shawn

Traveled with family and small children
This place could be really nice with the correct staff and ownership. Manager was rude, toilet paper was out in all the bathrooms. Arcade was suppose to be open until 9pm and worker had us leave at 830 so they could start shutting machines down? Lots of potential but very disappointing.
Stayed 2 nights in Mar 2025

10/10 Excellent

Takenyah

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2025

2/10 Terrible

Kearstyn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2025

6/10 Okay

Timothy

Stayed 2 nights in Mar 2025

10/10 Excellent

Christina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front staff was amazing
Stayed 1 night in Mar 2025

4/10 Poor

Brenda

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Limpieza
Stayed 1 night in Mar 2025

8/10 Good

Cordula

Liked: Cleanliness
Stayed 2 nights in Feb 2025

2/10 Terrible

ANNETTE

Disliked: Property conditions & facilities
No breakfast. And got charged double for our stay!
Stayed 2 nights in Feb 2025

8/10 Good

Tracey

Stayed 1 night in Feb 2025

6/10 Okay

Corey

Stayed 1 night in Feb 2025

4/10 Poor

Tracy

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The stay was ok, but we had to wait 2 hours after check in because our room wasn't cleaned. The lazy river has drains on the bottom that stick upward and when you stub your toes on them it feels like they are ripping your toes off. The little people slides were extremely cold water, not bearable for most. The lazy river was overcrowded with tubes for the slides. The concrete is very slippery. Broke my tailbone when I slipped down the stairs. There should definitely be no slip mats. 150 to swim for 3 people after paying for the room is ridiculous. Will never visit again
Stayed 1 night in Feb 2025