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Serena Beach Resort and Spa

4.0 star property

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Photo gallery for Serena Beach Resort and Spa

Outdoor pool, sun loungers
Sports facility
Terrace/patio
Surfing/boogie boarding
Family Room, Non Smoking, Garden View | Premium bedding, down comforters, free minibar items, in-room safe

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Hot Tub
  • Pool
  • On private beach
  • Breakfast included
  • Gym

Explore the area

Map
Shanzu Beach, Mombasa, Mombasa County, 90352
  • Bamburi Beach
    ‪4 min drive‬
  • Mtwapa Mall
    ‪6 min drive‬
  • Haller Park
    ‪6 min drive‬
  • Mombasa (MBA-Moi Intl.)
    ‪49 min drive‬

Room options

View all photos for Deluxe Twin Room, Garden View

Deluxe Twin Room, Garden View | Premium bedding, down comforters, free minibar items, in-room safe

Deluxe Twin Room, Garden View

  • 312 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Double or Twin Room, 1 Bedroom

Superior Double or Twin Room, 1 Bedroom | Premium bedding, down comforters, free minibar items, in-room safe

Superior Double or Twin Room, 1 Bedroom

  • 384 sq ft
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Deluxe Double Room, Garden View

Deluxe Double Room, Garden View | Premium bedding, down comforters, free minibar items, in-room safe

Deluxe Double Room, Garden View

  • 312 sq ft
  • Sleeps 2
  • 1 Queen Bed OR 2 Twin Beds

View all photos for Superior Double or Twin Room, Sea View

Superior Double or Twin Room, Sea View | Premium bedding, down comforters, free minibar items, in-room safe

Superior Double or Twin Room, Sea View

  • 384 sq ft
  • Sea view
  • Sleeps 2
  • 2 Twin Beds OR 1 King Bed

View all photos for Executive Studio Suite, Terrace, Garden View

Premium bedding, down comforters, free minibar items, in-room safe

Executive Studio Suite, Terrace, Garden View

  • 517 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Family Room, Non Smoking, Garden View

Family Room, Non Smoking, Garden View | Premium bedding, down comforters, free minibar items, in-room safe

Family Room, Non Smoking, Garden View

  • 581 sq ft
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

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About this property

Serena Beach Resort and Spa

4-star Mombasa hotel close to Bamburi Beach
Catch some rays on Serena Beach Resort and Spa's private white sand beach or spend the day relaxing at the full-service spa. Then enjoy a meal at one of the hotel's 3 restaurants.
Serena Beach Resort and Spa offers 164 air-conditioned accommodations with minibars (stocked with some free items) and laptop-compatible safes. Rooms open to balconies. Each accommodation is individually furnished and decorated. Beds feature down comforters and premium bedding. 21-inch LCD televisions come with premium satellite channels.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and designer toiletries. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

A private beach, 4 outdoor tennis courts, and a health club are featured at the hotel. An outdoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Serena Maisha has massage/treatment rooms. Services include hot stone massages, facials, body wraps, and body treatments. The spa is equipped with a hot tub and a steam room. A variety of treatment therapies are provided, including Ayurvedic.
Simply walk outside to feel the sun on your face at the white sand beach. Spend the day at the beach and work on your tan with sun loungers (chaise longues) or relax in the shade with umbrellas. At Serena Beach Resort and Spa, pamper yourself with a treatment at the full-service spa or have fun in the sun with activities like surfing/body boarding and snorkeling.

A complimentary breakfast is offered each morning. Dining is available at one of the hotel's 3 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. Guests can unwind with a drink at one of the hotel's bars, which include a poolside bar and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers an outdoor pool, outdoor tennis courts, and a health club. Complimentary self parking is available on site.

Serena Beach Resort and Spa has designated areas for smoking.

A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Serena Beach Resort and Spa has 3 restaurants serving breakfast, lunch, and dinner.
Jahazi Seafood Grill - Onsite seafood restaurant.
Makuti Bar - Onsite bar.
Nyota Terrace - Onsite cocktail bar.
24-hour room service is available.

Languages

English, French, German, Italian, Swahili

Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Fountain
  • Jahazi Seafood Grill
  • Makuti Bar
  • Nyota Terrace

Things to do

  • 4 outdoor tennis courts
  • Arcade/game room
  • Beach volleyball
  • Billiards/pool table
  • Boat tours
  • Fishing
  • Fitness classes
  • Full-service spa
  • Health club
  • Kayaking
  • Motor boating
  • Outdoor pool
  • Piano
  • Racquetball/squash
  • Rafting
  • Sailing
  • Sauna
  • Scuba diving
  • Snorkeling
  • Spa tub
  • Steam room
  • Surfing/bodyboarding
  • Windsurfing
  • Yoga classes

Family friendly

  • Arcade/game room
  • Laundry facilities
  • Mini-fridge
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 5 meeting rooms
  • Business center
  • Conference center (20,000 square feet of space)

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Terrace

Full-service spa

  • Ayurvedic treatments
  • Body wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Spa treatment rooms
  • Spa tub
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 2 floors
  • 5 buildings
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Mosquito nets
  • Traditional architecture

Room amenities

Bedroom

  • Down comforter
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 21-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free minibar (limited items)
  • Mini-fridge

More

  • Air conditioning
  • Desk
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 6:00 PM
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Children up to the age of 5 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for KES 115.0 per night
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: KES 3100 per vehicle (one-way, maximum occupancy 3)
  • Rollaway bed fee: KES 115.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number 7997

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Serena Beach
Serena Beach Mombasa
Serena Beach Resort
Serena Beach Resort Mombasa
Serena Resort
Hotel Serena Beach
Serena Beach Hotel And Spa
Serena Beach Hotel Shanzu
Serena Beach And Spa Mombasa
Serena Beach Resort and Spa Hotel
Serena Beach Resort and Spa Mombasa
Serena Beach Resort and Spa Hotel Mombasa

Serena Beach Resort and Spa Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 122 out of 187 reviews
Rating 8 - Good. 48 out of 187 reviews
Rating 6 - Okay. 8 out of 187 reviews
Rating 4 - Poor. 4 out of 187 reviews
Rating 2 - Terrible. 5 out of 187 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Ole

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really nice place, Good pool and a beautiful beach. Lots af monkeys in the garden. Wonderfull staff
Stayed 3 nights in Oct 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Great staff, but rooms and fixtures are ageing
The staff throughout the hotel are friendly. No less than in the past or what you’d expect. The restaurants remain very good. The gym is very good too, for a hotel. But the room was old and disappointing. The shower flooded every time because the flat surface between the partition and tub allowed water to collect and then drip to the floor instead of the tub. The doorknob on the bathroom door was partially detached. The TV was old and angled upwards. The leather on the office chair was frayed and tatty. The bathroom/bedroom frosted window was loosely installed, which meant that it would rattle if other people on the corridor closed their doors.
Stayed 3 nights in Sep 2024

10/10 Excellent

Ndegwa

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay and service as always. Will be back!
Stayed 1 night in Oct 2024

6/10 Okay

tasheer

Liked: Cleanliness, staff & service
This hotel has beautiful gardens. It’s a very relaxing place to be in. The rooms, although charming, are tired, and in need of a makeover. Food offerings are adequate, but unimaginative. Wonderful team of staff, responsive and friendly.
Stayed 3 nights in Sep 2024

10/10 Excellent

Tommy

Stayed 3 nights in Sep 2024

10/10 Excellent

jacqueline

Stayed 1 night in Aug 2024

10/10 Excellent

Nicholas

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel for a rest after safari with lovely moorish style architecture. Staff were very attentive, great food, lovely uncrowded pool and beach area. Plenty of things to do inside the grounds including kayaking, paddle board, catamarran sailing, squash, tennis, table tennis, pool and darts. It is also adjacent to a marine conservation area where you can snorkel on the reef with tropical fish. Highly recommended.
Stayed 7 nights in Aug 2024

10/10 Excellent

Alun, Milton Keynes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Jul 2024

10/10 Excellent

Olga

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful stay at Serena Beach Hotel. The grounds are beautiful and well maintained, there is easy access to the beach, the rooms are big with comfortable beds & big bathrooms, and the staff go above and beyond to meet your expectations. For those on a family vacation there here is a kids club with kids activities (thank you Zawadi & Esther) and evening performances (music, acrobats, etc.). It never felt crowded, it was very serene and relaxing. We would definitely stay there again. Thank you!
Stayed 5 nights in Jul 2024

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2024

10/10 Excellent

Josep

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2024

10/10 Excellent

Delia

Traveled with family
The staff was friendly and very attentive.
Stayed 4 nights in May 2024

8/10 Good

Fathi

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite good hotel overall, keep it up!
Stayed 1 night in May 2024

10/10 Excellent

Kara

Traveled with group, Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Serena was lovely. A serene and beautiful hotel with friendly staff. I will definitely be back.
Stayed 3 nights in Mar 2024

6/10 Okay

Mazaher

Liked: Cleanliness, staff & service, property conditions & facilities
Good rooms service Room cupboard door some tapes need fixing
Stayed 5 nights in Feb 2024

8/10 Good

Songhai

Traveled with family
Liked: Cleanliness, property conditions & facilities
It was slightly overpriced for the meal packages based on the offerings.
Stayed 2 nights in Dec 2023

8/10 Good

Salimah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place!
Stayed 1 night in Jan 2024

10/10 Excellent

Kendra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful result ! I will be back !
Stayed 2 nights in Jan 2024

8/10 Good

Alberto

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the grounds, the architecture of the place Beach is just ok, and pool overcrowded Food was not quite up to my standard in the main restaurant although much better in the separated grill right at the beach
Stayed 3 nights in Dec 2023

10/10 Excellent

Michael

Business traveler, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old school style, beach restaurant is very good, although next doors hotel had a disco that was anoying
Stayed 2 nights in Nov 2023

10/10 Excellent

Samantha

Stayed 3 nights in Oct 2023

10/10 Excellent

Angela

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023

10/10 Excellent

Vikas, Sunnyvale

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great grandeur, property super well kept, pristine beaches, lot of amenities, 5 star property with great service. Top class service. Loved it.
Stayed 1 night in Jul 2023

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A good enough stay
Beautiful grounds. Vast gardens and well maintained. Decent beach front with some activities. This hotel is 50 years old, I googled that and it’s been modernized to still afford a good stay. That’s laudable Where it lets down is the food. Breakfast was decent but dinner was a huge letdown. I’m not going to bore you with details, skip the dinner buffet by all means and if you must, the sea food restaurant was a good option. I will never understood paying for things like water when you have a buffet. What is one supposed to do? Choke on meals.
Stayed 3 nights in Jul 2023

8/10 Good

Jason

Stayed 2 nights in Jul 2023