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Castaways Resort & Spa Mission Beach

4.0 star property

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Photo gallery for Castaways Resort & Spa Mission Beach

2 outdoor pools, pool umbrellas, sun loungers
Reception
Front of property - evening/night
Beachside House | Living room | 32-inch LCD TV with digital channels, TV
Beachfront Family Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Spa
  • Bar
  • Room service
  • Breakfast available
  • Pool

Explore the area

Map
2 Pacific Parade, Mission Beach, QLD, 4852
  • Mission Beach
    ‪2 min walk‬
  • Mission Beach Community Arts Centre
    ‪20 min walk‬
  • Dunk Island Beach
    ‪16 min drive‬

Room options

View all photos for Beachside House

Beachside House | Living room | 32-inch LCD TV with digital channels, TV

Beachside House

  • Sea view
  • 2691 sq ft
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Beachfront Island Suite

Beachfront Island Suite | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Island Suite

  • Sea view
  • 484 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront 2 Bedroom Apartment

Beachfront 2 Bedroom Apartment | Private kitchen | Mini-fridge, electric kettle

Beachfront 2 Bedroom Apartment

  • Ocean view
  • 721 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Beachfront Hotel Room

Beachfront Hotel Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Hotel Room

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront Resort Room

Beachfront Resort Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Resort Room

  • Sea view
  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Rainforest Hotel Room; Separate Property - Economy Room

Premium bedding, blackout drapes, iron/ironing board, free WiFi

Rainforest Hotel Room; Separate Property - Economy Room

  • 264 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront Family Room

Beachfront Family Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Family Room

  • Sea view
  • 560 sq ft
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Rainforest Resort Room; Separate Property - Economy Room

Rainforest Resort Room; Separate Property - Economy Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Rainforest Resort Room; Separate Property - Economy Room

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Beachfront Coral Sea Resort Room

Beachfront Coral Sea Resort Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Coral Sea Resort Room

  • Sea view
  • 377 sq ft
  • Sleeps 3
  • 1 Queen Bed

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About this property

Castaways Resort & Spa Mission Beach

4-star Mission Beach hotel with 2 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Castaways Resort & Spa Mission Beach's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Castaways Resort & Spa Mission Beach offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Beds feature premium bedding. 32-inch LCD televisions come with digital channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Mission Beach hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Change of towels and change of bedsheets can be requested.

2 outdoor swimming pools are on site along with a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Drift Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Castaways Resort & Spa Mission Beach you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a fitness center, a garden, and a terrace. Complimentary covered self parking is available on site.

Castaways Resort & Spa Mission Beach has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
BUKO Restaurant - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up and drop-off shuttle (surcharge) from 7:00 AM to 6:00 PM
  • Train station shuttle at scheduled times, on request
  • Free covered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: AUD 10 to 35 for adults and AUD 10 to 35 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • BUKO Restaurant

Things to do

  • 2 outdoor pools
  • Free beach club
  • Full-service spa
  • Gym

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini-fridge

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 161 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
The front desk is open daily from 7 AM - 7 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per day
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 10 to 35 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per stay
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Castaways Mission Beach
Castaways Mission Beach Resort
Castaways Resort Mission Beach
Mission Beach Castaways
Mission Beach Castaways Resort
Castaways Hotel On Mission Beach
Castaways Resort & Spa Mission Beach Hotel Mission Beach
Castaways Resort And Spa Mission Beach
Castaways Resort On Mission Beach
Castaways & Mission Mission
Castaways Resort & Spa Mission Beach Hotel
Castaways Resort & Spa Mission Beach Mission Beach
Castaways Resort & Spa Mission Beach Hotel Mission Beach

Castaways Resort & Spa Mission Beach Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 280 out of 815 reviews
Rating 8 - Good. 299 out of 815 reviews
Rating 6 - Okay. 143 out of 815 reviews
Rating 4 - Poor. 69 out of 815 reviews
Rating 2 - Terrible. 24 out of 815 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Michael

Traveled with family
Disliked: Cleanliness, property conditions & facilities
The location was faultless & stepping from veranda into pool was fantastic. However, it doesn’t look like the floors in the unit ever see a mop & generally was very run down. The food was terrific in the restaurant but the service left a lot to be desired. The staff seemed to put more emphasis on putting menu & cutlery out than serving the waiting guests. 3 times in a matter of hours 2 seperate bar staff looked right at me waiting, not only did they continue but then walked right past me multiple times without acknowledgement. All you have to do is let people know you see them & will be with them asap
Stayed 2 nights in Jan 2025

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities
Luxury beachfront hotel where you can walk for miles along the magnificent Mission Beach shoreline. Ideally located near the stinger net for swimming at the beach during the stinger season and within walkable distance to nearby alternative dining options. Gorgeous, refurbished pool to cool off in and plenty of comfy seating areas to gaze out to the views of Dunk Island. Most importantly the staff are attentive and super friendly!
Stayed 3 nights in Jan 2025

10/10 Excellent

Lili

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location, beautiful views, friendly staff, and delicious food, will definitely be back.
Stayed 1 night in Jan 2025

2/10 Terrible

Robert

Traveled with family
Disliked: Staff & service, property conditions & facilities
Upon check in staff were rude. Rooms were dirty due to age and are very outdated, grout in bathroom and bathroom tiles are disgusting. Pool was dirty and full of leaves and bottom of pool was slimy. I asked if they could clean pool but never got done.
Stayed 2 nights in Jan 2025

10/10 Excellent

MISS CLARA

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An elegant hotel in a really beautiful location. Everything was spotless and comfortable and the beanbags in the pool were an excellent addition to a very comfortable stay.
Stayed 1 night in Jan 2025

10/10 Excellent

Amanda

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location. Bed comfy, room clean.
Stayed 3 nights in Jan 2025

4/10 Poor

Deborah

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service
Unfortunately the room I booked was not as expected view was interrupted by roof top. Room was noisy could hear sliding doors and toilet flushing For a resort I expected table service but had to order food and drinks from the bar Waiting time for drinks was too long Understaffed the staff that worked did an amazing job so dam busy not a good look been that busy Bed in room was too bloody small expected bigger Had to climb in a bath to use the shower Shower gel was empty had to call reception Complementary washing powder container empty Will most likely not stay there again Very disappointed traveler
Stayed 2 nights in Jan 2025

10/10 Excellent

Steven

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The accommodation was great, far better than expected (and we did our homework looking at reviews prior). The restaurant and bar were expensive and it would have been great to see a local ale or 2 on tap. That said, the resort is a short walk from town. And that walk is part of the experience of mission beach.
Stayed 1 night in Jan 2025

6/10 Okay

Kelly

Disliked: Staff & service, amenities, property conditions & facilities
The location and view from my room was stunning. A sweet sleepy town with magnificent beach. The room was very dark and poorly lit. There were 2 pools and one could be just for children and one for adults trying to enjoy a peaceful holiday. I didn’t account for the noisy kids factor at this time of year, my bad. In room dining would have helped also.
Stayed 6 nights in Dec 2024

4/10 Poor

Verified traveler

Disliked: Staff & service, property conditions & facilities

Poor experience

Poor experience. Unfortunately while waiting for our room to be available decided to grab a bite and couple Drinks. Stood at front of line for 25 minutes to be told to order at the table due to staff shortages. Young lady behind the bar was overwhelmed and doing her best whilst the manager was sitting at front desk. Waited a further 20 minutes at the table, still no drink or food. 45 minutes in total, went back to the bar and asked the young lady who made the drinks for our beer and wine not cocktails. She apologised and I felt awful for her. Made a complaint to the manager- male wasn’t interested and gave poor excuses and was bad luck pretty much. Room was average, pool was in a poor state missing tiles needs repair. Low on toiletries in the room all empty for the price we expected more. Trip was ruined before it started, definitely won’t go back.
Stayed 2 nights in Dec 2024

6/10 Okay

Gary

Stayed 1 night in Dec 2024

8/10 Good

Penny

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late on evening after our road trip. The hotel was wonderful and the staff was great. Dinner was also wonderful. The only issue we had is the shower water drained all over the bathroom floor. Thus we had to use the clean white towels to soak up the water. Bad shower design. Other than that everything was wonderful.
Stayed 1 night in Nov 2024

8/10 Good

Adam

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
In writing i was advised reception open to 7 pm, i strived to arrive bt 7 pm , however reception actually closed at 6:30 pm, we found our key as detailed to us but assistance from catering staff was very vauge and we had great difficulty in locating or room which was isolated from main building of resort, a better detailed map shoould have been provided
Stayed 2 nights in Nov 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly convenient location
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The property is on the beach. Very close to the stinger net for beach swimming, The Hotel pool is on your doorstep for some but not all units. Excellent staff in all areas and check in was very efficient.
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service
Great spot. Great views.
Stayed 5 nights in Nov 2024

2/10 Terrible

Johanna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 start for Rainforest

The booking information advised the the property was separate feom the main resort but i didnt expect it to be on another street. The only "Castaways" about our accommodation was the sign. It was called "Rainforest" which suggests lush tropical gardens. Around the daggy pool, it was slightly tropical compared to the front of the building which look like a wasteland. Turns out we were staying in the staff accommodation building. Stomping in the room above us all the time. The car park was a old garden bed it seemed and the abilities of the staff to park in straight lines to allow other parking around the various trees was next to nill. The resort on the other hand was 5 star compared to our 1 star. And we only used the lobby for 10 minutes. A better description of location with a better price point to reflect "Rainforest " still would leave a sour taste.
Stayed 2 nights in Oct 2024

6/10 Okay

Antoinette

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff service needs improvement. Some training or a refresher in what constitutes good customer service might help.
Stayed 3 nights in Oct 2024

8/10 Good

Debbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy. Wish they had microwave in room, an a bigger fridge the bar fridge was tiny.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here recently. Staff were very helpful when our booking couldn't be found at first, they upgraded us as our room wouldn't fit our porta cots in. Definitely staying here again and will recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Vic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service
Nice location and friendly staff (all but one). Restaurant seating was great alongside the two pool and facing the beach. The quality of the food was average with escalated pricing.
Stayed 1 night in Oct 2024