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Castaways Resort & Spa Mission Beach

4.0 star property

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Photo gallery for Castaways Resort & Spa Mission Beach

2 outdoor pools, pool umbrellas, sun loungers
Aerial view
On the beach, white sand, sun loungers, beach umbrellas
On the beach, white sand, sun loungers, beach umbrellas
Property grounds

Reviews

8.0 out of 10
Very good

Popular amenities

  • Gym
  • Spa
  • Bar
  • Room service
  • Breakfast available
  • Pool

Explore the area

Map
2 Pacific Parade, Mission Beach, QLD, 4852
  • Mission Beach
    ‪2 min walk‬
  • Clump Mountain National Park
    ‪10 min walk‬
  • Mission Beach Community Arts Centre
    ‪20 min walk‬
  • Dunk Island, QLD (DKI)
    ‪138 min walk‬

Room options

View all photos for Beachside House

Beachside House | Living room | 32-inch LCD TV with digital channels, TV

Beachside House

  • 2691 sq ft
  • Sea view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 2 Twin Beds

View all photos for Beachfront Island Suite

Beachfront Island Suite | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Island Suite

  • 484 sq ft
  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront 2 Bedroom Apartment

Beachfront 2 Bedroom Apartment | Private kitchen | Mini-fridge, electric kettle

Beachfront 2 Bedroom Apartment

  • 721 sq ft
  • Ocean view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Beachfront Hotel Room

Beachfront Hotel Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Hotel Room

  • Sea view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront Resort Room

Beachfront Resort Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Resort Room

  • 377 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Rainforest Hotel Room; Separate Property - Economy Room

Premium bedding, blackout drapes, iron/ironing board, free WiFi

Rainforest Hotel Room; Separate Property - Economy Room

  • 264 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Beachfront Family Room

Beachfront Family Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Family Room

  • 560 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Rainforest Resort Room; Separate Property - Economy Room

Rainforest Resort Room; Separate Property - Economy Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Rainforest Resort Room; Separate Property - Economy Room

  • 291 sq ft
  • Sleeps 2
  • 1 Queen Bed and 1 Twin Bed

View all photos for Beachfront Coral Sea Resort Room

Beachfront Coral Sea Resort Room | Premium bedding, blackout drapes, iron/ironing board, free WiFi

Beachfront Coral Sea Resort Room

  • 377 sq ft
  • Sea view
  • Sleeps 3
  • 1 Queen Bed

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About this property

Castaways Resort & Spa Mission Beach

4-star Mission Beach hotel with 2 outdoor pools
Spend the day catching some rays at the beach, relaxing by one of Castaways Resort & Spa Mission Beach's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Change of towels is available on request.
Castaways Resort & Spa Mission Beach offers 44 air-conditioned accommodations, which are accessible via exterior corridors and feature hair dryers and irons/ironing boards. Beds feature premium bedding. 32-inch LCD televisions come with digital channels.

Bathrooms include bathtubs or showers and complimentary toiletries. This Mission Beach hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Change of towels and change of bedsheets can be requested.

2 outdoor swimming pools are on site along with a fitness center.

Children under 18 years old are not allowed in the swimming pool or fitness facility without adult supervision. Guests under 18 years old are not allowed in the swimming pool or fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Drift Spa has 1 treatment room. Services include deep-tissue massages, hot stone massages, facials, and body wraps. A variety of treatment therapies are provided, including aromatherapy.

The spa is open select days. Guests under 18 years old are not allowed in the spa.

Spend the day at the beach and work on your tan in the sun loungers (chaise longues) or kick back in the shade with free beach club on site and umbrellas. At Castaways Resort & Spa Mission Beach you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include a beach bar, a poolside bar, and a bar/lounge. Public areas are equipped with complimentary wireless Internet access. This beach hotel also offers a fitness center, a garden, and a terrace. Complimentary covered self parking is available on site.

Castaways Resort & Spa Mission Beach has designated areas for smoking.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
BUKO Restaurant - This restaurant is located on the beach. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Room service (during limited hours) is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Train station pick-up and drop-off shuttle (surcharge) from 7:00 AM to 6:00 PM
  • Train station shuttle at scheduled times, on request
  • Free covered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: AUD 10 to 35 for adults and AUD 10 to 35 for children
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining
  • Private picnics

Restaurants on site

  • BUKO Restaurant

Things to do

  • 2 outdoor pools
  • Free beach club
  • Full-service spa
  • Gym

Family friendly

  • 2 outdoor pools
  • Laundry facilities
  • Mini-fridge

Conveniences

  • ATM
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • 161 square feet of conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open select days
  • Treatment room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Built in 1987
  • Designated smoking areas (fines apply)
  • Eco-friendly cleaning products used
  • Traditional architecture

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Towels provided

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • Champagne service
  • Electric kettle
  • Limited room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laundry detergent
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 7 PM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The property charges 2 percent for credit card payments
The front desk is open daily from 7 AM - 7 PM
Guests will receive an email 5 days before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 25.0 per day
Cribs (infant beds) are available for AUD 15.0 per stay

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately AUD 10 to 35 for adults, and AUD 10 to 35 for children
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 15.0 per stay
  • Rollaway bed fee: AUD 25.0 per day
  • Credit card charges are subject to a surcharge of 2 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
Guests under 18 years old are not allowed in the swimming pool or fitness facility, and guests under 18 years old are only allowed in the swimming pool and fitness facility with adult supervision
Guests under 18 years old are not allowed in the spa
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Castaways Mission Beach
Castaways Mission Beach Resort
Castaways Resort Mission Beach
Mission Beach Castaways
Mission Beach Castaways Resort
Castaways Hotel On Mission Beach
Castaways Resort & Spa Mission Beach Hotel Mission Beach
Castaways Resort And Spa Mission Beach
Castaways Resort On Mission Beach
Castaways & Mission Mission
Castaways Resort & Spa Mission Beach Hotel
Castaways Resort & Spa Mission Beach Mission Beach
Castaways Resort & Spa Mission Beach Hotel Mission Beach

Castaways Resort & Spa Mission Beach Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 275 out of 807 reviews
Rating 8 - Good. 299 out of 807 reviews
Rating 6 - Okay. 140 out of 807 reviews
Rating 4 - Poor. 69 out of 807 reviews
Rating 2 - Terrible. 24 out of 807 reviews

8.0/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Andrew

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
In writing i was advised reception open to 7 pm, i strived to arrive bt 7 pm , however reception actually closed at 6:30 pm, we found our key as detailed to us but assistance from catering staff was very vauge and we had great difficulty in locating or room which was isolated from main building of resort, a better detailed map shoould have been provided
Stayed 2 nights in Nov 2024

8/10 Good

James

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly convenient location
Stayed 3 nights in Nov 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
The property is on the beach. Very close to the stinger net for beach swimming, The Hotel pool is on your doorstep for some but not all units. Excellent staff in all areas and check in was very efficient.
Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Linda

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Phil

Liked: Cleanliness, staff & service
Great spot. Great views.
Stayed 5 nights in Nov 2024

2/10 Terrible

Johanna

Traveled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
1 start for Rainforest
The booking information advised the the property was separate feom the main resort but i didnt expect it to be on another street. The only "Castaways" about our accommodation was the sign. It was called "Rainforest" which suggests lush tropical gardens. Around the daggy pool, it was slightly tropical compared to the front of the building which look like a wasteland. Turns out we were staying in the staff accommodation building. Stomping in the room above us all the time. The car park was a old garden bed it seemed and the abilities of the staff to park in straight lines to allow other parking around the various trees was next to nill. The resort on the other hand was 5 star compared to our 1 star. And we only used the lobby for 10 minutes. A better description of location with a better price point to reflect "Rainforest " still would leave a sour taste.
Stayed 2 nights in Oct 2024

6/10 Okay

Antoinette

Traveled with family and small children
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Staff service needs improvement. Some training or a refresher in what constitutes good customer service might help.
Stayed 3 nights in Oct 2024

8/10 Good

Debbi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and tidy. Wish they had microwave in room, an a bigger fridge the bar fridge was tiny.
Stayed 2 nights in Oct 2024

10/10 Excellent

Brittany

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here recently. Staff were very helpful when our booking couldn't be found at first, they upgraded us as our room wouldn't fit our porta cots in. Definitely staying here again and will recommend.
Stayed 1 night in Oct 2024

10/10 Excellent

Vic

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in Oct 2024

6/10 Okay

Karen

Traveled with family
Liked: Cleanliness, staff & service
Nice location and friendly staff (all but one). Restaurant seating was great alongside the two pool and facing the beach. The quality of the food was average with escalated pricing.
Stayed 1 night in Oct 2024

10/10 Excellent

Rachel

Stayed 3 nights in Sep 2024

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Alissa

Traveled with family
Disliked: Property conditions & facilities
Overpriced for the condition of the property. Needs love and attention.
Stayed 2 nights in Sep 2024

4/10 Poor

Amy

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Location with the beachfront was great. That was where the positives ended. Our room had water leaking from the wall, a damaged light switch in the bathroom and the base of the toilet was leaking. There were also cockroaches. This resort is in desperate need of significant renovation.
Stayed 4 nights in Sep 2024

6/10 Okay

Jason

Traveled with partner
Disliked: Property conditions & facilities
Room was fairly dirty, dust and dirt on cupboards, painting unfinished around the room and out on the balcony. Also no room service or cutlery in the room. Toilet was also very wobbly. Great location close to the beach
Stayed 3 nights in Sep 2024

10/10 Excellent

Peter

Stayed 1 night in Sep 2024

4/10 Poor

Tanya

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Poor experience
Hotel is nicely situated on the beach, beautiful views. We thought dinner on the beach would be lovely, but we were told we couldn’t do that as staff were too busy as there was a wedding. Our room was right next to where the wedding was held so very noisy til 1130 pm. Room was tired and run down. If hotel wants to host weddings, fine, but don’t book in other guests, and definitely don’t room them right next to the wedding.
Stayed 1 night in Sep 2024

6/10 Okay

Verified traveler

Traveled with family
Liked: Staff & service
Average property in a good location right on the beach and short walk to restaurants and bars. Pool area and rooms are tired, worn and dated. In room facilities extremely limited. Staff were friendly and accomodating but I do not consider this good value for the price we paid so would not recommend or stay here again.
Stayed 1 night in Sep 2024

6/10 Okay

Christie

Traveled with family
Bedding could have been more comfortable. Set up of room was awkward for a family- no common area
Stayed 2 nights in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
The room was spacious, clean and tidy. Easy walking distance to the restaurant, which was excellent, and the room was very quiet. I would stay again.
Stayed 1 night in Sep 2024

6/10 Okay

Sue

Traveled with partner
Liked: Cleanliness
Lovely site on the beachfront. Easy walk to other restaurants. Rooms need updating. Fridge rusty, not working effectively. Louvres at front of room missing? needs to be replaced. Dined at restaurant, nearly blown away...need to install some kind of wind buffer to both restaurant and reception desk area.
Stayed 2 nights in Sep 2024

8/10 Good

Chris

Liked: Cleanliness
Only arived went to sleep then woke up and left so the beds were really confitable but didnt have time to check it out proply
Stayed 1 night in Sep 2024

8/10 Good

Andrew

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Sep 2024