This smoke-free hotel features an indoor pool, dry cleaning, and laundry facilities. Free buffet breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a 24-hour front desk, free newspapers, and RV/bus/truck parking. Change of towels is available on request.
Quality Inn & Suites offers 49 accommodations with coffee/tea makers and hair dryers. Guests can make use of the in-room refrigerators and microwaves.
Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with premium cable channels. Housekeeping is offered daily and change of towels can be requested.
Recreational amenities at the hotel include an indoor pool.
A complimentary breakfast is offered. Public areas are equipped with complimentary wireless Internet access. This West Bend hotel also offers an indoor pool, complimentary newspapers in the lobby, and laundry facilities. Onsite self parking is complimentary.
Quality Inn & Suites is a smoke-free property.
Guests are offered a complimentary buffet breakfast.
Room service is available.
Policies
Check-in
Check-in start time: 3 PM; Check-in end time: 5:30 AM
Check-out
Check-out before 11 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Access methods
Staffed front desk
Pets
Pets allowed for an extra charge of USD 15 per pet, per night, plus a one-time cleaning fee of USD 50
Service animals are welcome, and are exempt from fees
2 total (up to 25 lbs per pet)
Children and extra beds
Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Free cribs are available on request at the property
Property payment types
Important information
Optional extras
Pet fee: USD 15 per pet, per night plus USD 50 one-time cleaning fee
Service animals are exempt from fees
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
We should mention
This property does not have elevators
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Property is also known as
Quality Inn West Bend
Quality West Bend
Quality Inn & Suites Hotel
Quality Inn & Suites West Bend
Quality Inn & Suites Hotel West Bend
Quality Inn & Suites Reviews
Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travelers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.
Bathroom was disgusting. The outside front of the tub looked like it hadn’t been cleaned in months. Toilet was dirty. The floor, especially near the tub, was very grimy - nastiness in the corners. The carpet in the room had random wet spots. One good thing, the a/c worked great.
Rooms were overall comfortable and mostly clean. Top bedspread had some questionable brown stains and the toilet bowl inside had mildew that could use a good scrub. There also is no elevator which was kind of a pain since we were in town for a wedding and had a lot of stuff to haul.
Disgusting. We were in a suite so it was mediocre but there were people smoking cigarettes in their rooms right next to us. The whole hallway constantly reeked like smoke. We would complain and just be told it was “from their clothes.” No reason for it in a non smoking hotel, especially in summer when there is a door 10 feet away to be used for smoking outdoors. Then it smelled like pot outside and when my kids were swimming we could see grown men through the window clear as day smoking joints outside. On the last night I was woken up to adults outside my room laughing at 3 am about how the cops kicked them out of the bars. After 10 minutes I tried to call the desk to address this but there’s no number to call them anywhere in the room or online! It was just me (a 36 year old female) and my 2 year old daughter in the room so I didn’t feel comfortable confronting intoxicated adults bragging about being escorted out by cops. How can you not have a way to reach the desk? What if my safety was at stake?? NEVER again will stay at a quality inn and we stay at hotels every weekend for family softball tournaments. Horrible service. Care more about catering to their cigarette and pot-smoking drunk obnoxious guests than families who follow the rules and just dont want to smell like an ashtray every time they leave their room.
Staff was friendly and helpful, Breakfast was very good
Older facility that needs a bit of maintenance . Bathroom Sink drained very slowly. Dresser drawers were damaged.
Convenient for a one night stay, early meeting next morning nearby.
Main lobby is very poor, small and deorganized, but rooms are surprisingly nice and comfortable.
Checking inn was easy, no big of a deal when asking for a phone number (international phone numbers do go along with local hotel computer systems)
Our room was nice and had lots of space. The bed was very comfortable. The fridge in our room was noisy when it ran and the breakfast was tasty, but cold.