2/10 Terrible
Cierra
Traveled with family and small children
Mar 27, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
When I arrived to the hotel, I didn’t feel welcomed. I think one lady was the manager and she just looked mean. I had just booked my stay there due to another hotel not having a working pool. I also had been to this hotel a previous time and had a good experience. However this second experience was not good. When I got into my room soon as I open the door there was a spill that looked half dried up (maybe coffee). And there were crumbs on the floor. That made me feel they did not clean the room at all, so I can only imagine the bathroom probably wasn’t even touched and who knows if the bedding was even fresh. When I informed the staff of the cleanliness, she wrote it down on paper and said she noted it for housekeeping. She then proceeded to tell me “but if the crumbs are bothering you that bad then I will give you a vacuum.” I paid my money for a clean room not a dirty one. Why wouldn’t it bother me???? Who wants crumbs and dirt present from the previous people??? The pool did work and my kids enjoyed themselves although the sprinkler part in the kiddie pool did not come on. When i was getting ready to lay down for the night, I got up one more time to get something, and I instantly saw a roach on the counter by the coffee maker, and when I turned the light on two baby roaches came running out. I instantly got me and my kids out of there because that is just a no for me. Oh and not to mention the hotel gave Expedia a hard time approving a full refund for me.
Cierra
Stayed 2 nights in Mar 2025
