2/10 Terrible
Verified traveler
Apr 14, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
in fear for our safety we were evicted
Seemed good at first but the hotel seemed very old and run down. We were greeted by people smoking marijuana right next to the back door, which for 12 feet is enclosed. They didn't care kids were around. Trash all over outside. toilet base in room is broken, wobbles when you sit. Huge gap under door was covered with a thick rubber strip that was ripped off half the door. Lighting was great though but that's all that was good. At 3AM he woke up to a woman violently screaming threats into a phone. we thought it was outside our window in the parking lot but it was actually the room next to us. we called the front desk and what sounded like a very old man said he'd take care of it. I was listening in our door as the woman continued to threaten somebody's life over the phone. my girlfriend was terrified. I haven't heard someone else in the hallway say that he called the police. the manager told me not to call the police and he didn't even knock on the woman's door. I complained to hotels.com chat service and they called the hotel demanding a refund for me. they obliged and at 4:00 in the morning they banged on my door. they didn't kick the woman out next to me but they kicked us out saying that they have issued a refund but we have to leave immediately. what the hell? together are things in left and it looks like they didn't issue us any refund at all and still have the deposit. on the way out, more people smoking pot.
Verified traveler
Stayed 2 nights in Apr 2025
