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Sonesta Milwaukee West Wauwatosa

3.5 star property

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Photo gallery for Sonesta Milwaukee West Wauwatosa

Terrace/patio
Lobby
Meeting facility
Desk, laptop workspace, iron/ironing board, free WiFi
Indoor pool

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Bar
  • Pet friendly
  • Parking included
  • Laundry

Explore the area

Map
10499 W Innovation Dr, Milwaukee, WI, 53226
  • Milwaukee County Zoo
    ‪16 min walk‬
  • Mayfair Mall
    ‪2 min drive‬
  • American Family Field
    ‪7 min drive‬
  • Milwaukee, WI (MKE-General Mitchell Intl.)
    ‪22 min drive‬

Room options

View all photos for Deluxe Room, 1 King Bed (Deluxe King)

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 1 King Bed (Deluxe King)

  • Sleeps 2
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed (One Bedroom Suite King)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Suite, 1 King Bed (One Bedroom Suite King)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Accessible

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible

  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

Desk, laptop workspace, iron/ironing board, free WiFi

Suite, 1 King Bed, Accessible (Mobility Roll in Shower One Bedroom)

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Mobility Roll in Shower)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Mobility Roll in Shower)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Accessible Deluxe King)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing Accessible Deluxe King)

  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

Desk, laptop workspace, iron/ironing board, free WiFi

Deluxe Room, 2 Queen Beds (Deluxe Two Queens)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Accessible (Hearing Accessible Deluxe Two Queens)

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 2 Queen Beds, Accessible (Hearing Accessible Deluxe Two Queens)

  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Room, 1 King Bed (Preferred King)

Desk, laptop workspace, iron/ironing board, free WiFi

Superior Room, 1 King Bed (Preferred King)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Hearing Accessible One Bedroom Suite )

Desk, laptop workspace, iron/ironing board, free WiFi

Room, 1 King Bed, Accessible (Hearing Accessible One Bedroom Suite )

  • Sleeps 3
  • 1 King Bed

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Exterior

Holiday Inn Express Milwaukee-West Medical Center by IHG

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, (1005)
$124 nightly
The price is $124 total
includes taxes & fees
Holiday Inn Express Milwaukee-West Medical Center by IHG

About this property

Sonesta Milwaukee West Wauwatosa

3.5-star hotel in Wauwatosa
An indoor pool, a restaurant, and a 24-hour health club are available at this smoke-free hotel. Free WiFi in public areas, free self parking, and a free area shuttle are also provided. Other amenities include a bar/lounge, a business center, and conference space. Housekeeping is available on request.
Sonesta Milwaukee West Wauwatosa offers 198 accommodations with coffee/tea makers and hair dryers. Televisions come with pay movies. Bathrooms include shower/tub combinations and complimentary toiletries.

This Milwaukee hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Housekeeping is provided on request.

Recreational amenities at the hotel include an indoor pool and a 24-hour health club.

Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub.

Sonesta Milwaukee West Wauwatosa features an indoor pool and a 24-hour health club. The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 3.5-star property consist of a business center and 8 meeting rooms. Event facilities measuring 5908 square feet (549 square meters) include conference space. This business-friendly hotel also offers dry cleaning/laundry services, a front-desk safe, and an ATM. A complimentary area shuttle within 3 miles is available for guests. Onsite self parking is complimentary.

Sonesta Milwaukee West Wauwatosa is a smoke-free property.

Innovation - This restaurant serves dinner only. Guests can enjoy drinks at the bar.
The Lounge - This bar serves dinner only. Open select days.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free area shuttle up to 3 mi
  • Free self parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • A bar/lounge
  • A restaurant

Restaurants on site

  • Innovation
  • The Lounge

Things to do

  • 24-hour health club
  • Indoor pool

Family friendly

  • Free area shuttle
  • Indoor pool

Conveniences

  • 24-hour front desk
  • ATM
  • Guidebooks
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (on request)

Business services

  • 5,908 square feet of conference space
  • 8 meeting rooms
  • Business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Elevator (36 inch wide door)
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk (30 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2008
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Pay movies
  • TV with premium channels

Food and drink

  • Coffee/tea maker

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Phone

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: anytime
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities are closed on Monday and Sunday:
  • Bar/lounge

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 75 per pet, per stay
Service animals are welcome, and are exempt from fees
2 total pets
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property is professionally cleaned

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transportation to and from this property
Guests under 16 years old are not allowed in the swimming pool, health club, fitness facility, or hot tub
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crowne Plaza Milwaukee
Crowne Plaza Milwaukee West
Crowne Plaza Milwaukee West Hotel
Crowne Plaza Milwaukee West Hotel Wauwatosa
Crowne Plaza Milwaukee West Wauwatosa
Crowne Plaza West Milwaukee
Milwaukee Crowne Plaza
Crowne Plaza Wauwatosa
Crowne Plaza
Crowne Plaza Milwaukee West
Sonesta Milwaukee West Wauwatosa Hotel
Sonesta Milwaukee West Wauwatosa Milwaukee
Sonesta Milwaukee West Wauwatosa Hotel Milwaukee

Sonesta Milwaukee West Wauwatosa Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 508 out of 1279 reviews
Rating 8 - Good. 290 out of 1279 reviews
Rating 6 - Okay. 211 out of 1279 reviews
Rating 4 - Poor. 138 out of 1279 reviews
Rating 2 - Terrible. 132 out of 1279 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

6.6/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

SHAI

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Sonia

Stayed 1 night in Feb 2025

6/10 Okay

Jeremy

Liked: Cleanliness
Stayed 2 nights in Feb 2025

4/10 Poor

Shan

Business traveler, Traveled with family
Disliked: Staff & service, amenities
I was there for 4 nights and i continuously requested new linens and the trash to be dumped but it did not happen. I had to sit the trash outside and go to the front desk for new towels and rags.
Stayed 4 nights in Feb 2025

10/10 Excellent

Harold

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

10/10 Excellent

Ladonna

Stayed 1 night in Feb 2025

10/10 Excellent

Robin

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Marie

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Worst experience at Sonesta Milwaukee

Where do I start? Well first off I reserve two rooms. I calles the hotel ro informed them that we would arrive much later than midnight and they said that was dine and they would notate the account. My family and I arrived at 5 am on the 25 but paid for the 24 thru 28 February rhis month. I had to stand there for 10 mins after we arrive to be let into the lobby. Then was told our reservation had been canceled and we were charged a no show fee. After ten mins we were able to check in. Got to the rooms and the bathrooms were nasty and in my room it looked as if someone had shaved in the shower. Only one set of towels. Now for the bedding in both rooms the bedding had black stains on them there was stains all on the headboard and light fixtures. The carpet smelled like feet and the chair at the desk was stain badly. One of the pillows had a smell and a nasty yellow stain on it. Room service never came to clean the room ask about service and was told there was no service and no one xould come clean the rooms or give clean bedding. I had to go out an s buy cleaning supplies and sheetsfor beds. This was the worst experience I have ever had. Front desk was not helpful at all. Whenever I go to Milwaukee this was the place we always stayed at, but no more.!!
Stayed 4 nights in Feb 2025

6/10 Okay

Felicia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

8/10 Good

Katrina

Liked: Cleanliness, staff & service, property conditions & facilities
The property is currently under construction so the restaurant is not open, but they did have Convince store setup that was nice. Not every room has a refrigerator in it. But the staff was very Accommodating as we have toddler and need access to refrigerator.
Stayed 3 nights in Feb 2025

8/10 Good

Sylvia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Matthew

Stayed 2 nights in Dec 2024

2/10 Terrible

Stephanie

Business traveler, Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We have stayed here many times and won’t be back. The hot tub was closed, didn’t find out until we walked down there. Would have been nice to have a sign at desk or be told at check in. They don’t use fitted sheets, it was a flat sheet that moves all over, and it was stained. Our keys wouldn’t work after using them twice. Thankfully someone was in the room to let the other one in. Informed front desk and they didn’t seem to care.
Stayed 1 night in Feb 2025

10/10 Excellent

Dana, Junction City

Business traveler
Liked: Staff & service, amenities, property conditions & facilities
Property decor is a bit dated but it looks like some remodeling is going on. It is clean and beds are comfortable. Staff are very nice and helpful. I will definitely stay here again.
Stayed 1 night in Feb 2025

6/10 Okay

Brooke

Traveled with partner
Disliked: Amenities, property conditions & facilities
Hot tub and restaurant was under renovation which was disappointing to hear. Had to make 2 noise complaints to other guests who were being extremely loud but staff listened and it was resolved. No microwave or fridge in room though which was kinda of weird. Otherwise not bad.
Stayed 2 nights in Feb 2025

6/10 Okay

Arleen

Traveled with family
Disliked: Amenities
The restaurant is closed but they used to serve breakfast. Sometime in the last 60 days, they stopped serving breakfast. I was unaware there was no meal options. I would not have booked the location if I knew and wasn't told when I arrived to check in
Stayed 4 nights in Feb 2025

2/10 Terrible

Felicia

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
The room does have a microwave or a small refrigerator. Room looks very outdated and the heating/ac system smells like old honey. Only ice machine is at the lower level.
Stayed 1 night in Feb 2025

8/10 Good

Verified traveler

Liked: Room comfort
Disliked: Property conditions & facilities

Has Went Downhill

I have stayed here often. Must have changed ownership or management due to small changes i noticed. Got rid of nice soap and conditioner dispensers for super cheap soap bottles. Room was not in the best of shape and keys continually stopped working. Beds are still amazing!! Had photos wont let me add. Continuous issue with hotels.com
Stayed 3 nights in Feb 2025

10/10 Excellent

Dequris

Liked: Cleanliness
Cool
Stayed 2 nights in Feb 2025

6/10 Okay

Jared

Business traveler
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty towels, leaky toilet, outdated
Stayed 1 night in Feb 2025

8/10 Good

Gonzalo, Chicago

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all good!! according to
Stayed 1 night in Feb 2025

10/10 Excellent

Bradley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff at front desk outstanding
Stayed 2 nights in Feb 2025

6/10 Okay

Corbin

Stayed 1 night in Jan 2025

4/10 Poor

Adam

Traveled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

A terrible stay

We did not enjoy our stay at Sonesta. We primarily wanted a hotel with a decent pool to take our six year old son's mind off of his surgery the following day. The pool area was disgusting. Dilapidated, dirty, falling apart, and infested with ants. The smell of chlorine was overwhelming and there were no towels available in the pool area. We found out that they closed the pool after we voiced our concerns, which is very concerning as to your safety standards are at this hotel. The ceiling in our bathroom was falling apart, and there was even a hole in the ceiling by the sprinkler pipe that did not give me a feeling of privacy. We weren't expecting this to be a luxurious experience, but this hotel fell far short of our expectations. This hotel should not be listed as a good place for families to stay during their visit at Children's Hospital-Milwaukee. We will definitely not be a returning customer.
Stayed 1 night in Feb 2025

10/10 Excellent

Roberto

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025