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SureStay by Best Western Miles City

2.0 star property

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Photo gallery for SureStay by Best Western Miles City

Lobby
Indoor pool
Desk, laptop workspace, blackout drapes, soundproofing
View from property
Presidential Suite, 2 Bedrooms, Hill View | Desk, laptop workspace, blackout drapes, soundproofing

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot Tub
  • Gym
  • Pool
  • Parking included
  • Air conditioning

Explore the area

Map
1015 S Haynes Avenue, Miles City, MT, 59301
  • Miles Community College
    ‪8 min walk‬
  • Miles City Town & Country Club
    ‪12 min walk‬
  • Wibaux Park
    ‪15 min walk‬
  • Miles City, MT (MLS-Miles City Municipal)
    ‪13 min drive‬

Room options

Similar properties

Reception

Fairbridge Inn & Suites, Miles City

  • Pool
  • Hot Tub
  • Breakfast included
  • Pet friendly
4.3 out of 5, Excellent, (1002)
The price is $99
per night
$115 total
includes taxes & fees
Apr 29 - Apr 30
Fairbridge Inn & Suites, Miles City

About this property

SureStay by Best Western Miles City

Miles City hotel with indoor pool
Along with an indoor pool, this smoke-free hotel has a fitness center and a sauna. Free full breakfast, free WiFi in public areas, and free self parking are also provided. Other amenities include a hot tub, a business center, and express check-in. Housekeeping is available on request.
Best War Bonnet Inn offers 53 accommodations with private pools and private hot tubs. Rooms open to furnished balconies. Accommodations offer separate dining areas. Televisions come with premium cable channels and DVD players. Refrigerators, microwaves, and coffee/tea makers are provided. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks and printers; free local calls are provided (restrictions may apply). Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is offered on request and in-room massages can be requested.

An indoor pool and a hot tub are on site. Other recreational amenities include a sauna and a fitness center.
In addition to an indoor pool, Best War Bonnet Inn provides a hot tub, a sauna, and a fitness center. Wireless Internet access is complimentary. This hotel offers access to a business center. Guests can enjoy a complimentary breakfast each morning. This business-friendly hotel also offers a vending machine, express check-in, and express check-out. Onsite secured self parking is complimentary.

Best War Bonnet Inn is a smoke-free property.

A complimentary full breakfast is served each morning between 6:30 AM and 9:30 AM.

Languages

Chinese (Cantonese), Chinese (Mandarin), English, French, Hindi, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured self parking on site

Food and drink

  • Free full breakfast available daily 6:30 AM to 9:30 AM

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Private pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (on request)

Business services

  • Business center

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 10 steps to reach entrance
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Well-lit path to entrance

More

  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Crib (surcharge)

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • DVD player
  • Private pool
  • TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Meal delivery service
  • Microwave
  • Refrigerator
  • Restaurant dining guides
  • Separate dining area

More

  • 5G smartphone data speed
  • Air conditioning (climate-controlled)
  • Desk
  • Electrical adapters
  • Free limited smartphone calls
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Limited smartphone data usage
  • Printer
  • Separate sitting area
  • Smartphone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in fee: USD 50 for check-in between midnight and 7:00 AM
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
Late check-out fee: USD 50
Express check-out available

Special check-in instructions

The front desk is open daily from 7:00 AM - midnight
Guests planning to arrive outside of normal check-in hours must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets allowed for an extra charge of USD 25 per pet, per week (maximum USD 350 per stay), plus a one-time cleaning fee of USD 25
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
An off-leash area is available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are available for USD 20 per day

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 25 per accommodation, per day
  • Cleaning deposit: USD 25 per day
  • A damage deposit of USD 25 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Pet fee: USD 25 per pet, per week (maximum USD 350 per stay) plus USD 25 one-time cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between midnight and 7:00 AM
  • Late check-out fee: USD 50 (subject to availability)
  • Crib (infant bed) fee: USD 20 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 21 years old
This property accepts credit cards, debit cards, and cash
Noise-free guestrooms cannot be guaranteed

We should mention

This property does not have elevators

Property is also known as

Best Western War Bonnet
Best Western War Bonnet Inn
Best Western War Bonnet Inn Miles City
Best Western War Bonnet Miles City
War Bonnet Inn
Miles City Best Western
Best War Bonnet Inn Hotel
Best Western War Bonnet Inn
Best War Bonnet Inn Miles City
Best War Bonnet Inn Hotel Miles City

SureStay by Best Western Miles City Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 197 out of 600 reviews
Rating 8 - Good. 194 out of 600 reviews
Rating 6 - Okay. 94 out of 600 reviews
Rating 4 - Poor. 65 out of 600 reviews
Rating 2 - Terrible. 50 out of 600 reviews

7.8/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kristy

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

2/10 Terrible

Joseph

Traveled with family
Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2025

4/10 Poor

Conrad

Traveled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were far and few, breakfast was forgotten about, bathtub had hair in it, pet potty all around back of property. Little to no communication at check in.
Stayed 2 nights in Dec 2024

4/10 Poor

Jay

Traveled with family
It was discouraging to find after 10 hours of driving that the pool was closed. No notice of it on their site. The kids needed to relax. The breakfast was poor. With little choices. A waffle or cereal.
Stayed 1 night in Dec 2024

8/10 Good

Rodney

Traveled with family
Liked: Cleanliness, property conditions & facilities, room comfort
It was a fine Hotel as long as you are looking for a fair and cheaper place for the night. Can't always count on a hot breakfast but nice people.
Stayed 2 nights in Dec 2024

6/10 Okay

leslie

Liked: Cleanliness, staff & service, room comfort
Older room that could use an update.
Stayed 1 night in Dec 2024

2/10 Terrible

Kaylee

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible, Dirty, Rude, Scary. Drugs. Fighting. BAD
I stayed over Christmas in Miles City. I stayed 2 nights. The refrigerator didnt work. The inside pool was drained. Asked about using both pool and hot tub. No mention that the pool was not able to use. Didnt offer the internet code. Hair in bed. Boogers on walls. Poop on walls in bathroom. Dirt in bath tub. Dirt in Hot Tub. Christmas morning i was asked by someone staying in the hotel if i could give them a ride. They dont tell you where anything was. I looked around for 20 mins for the ice machine. One little sign in the middle of the hotel. Dirty. Dirty. Dirty.The second night. The people above me were doing drugs, fighting and drinking from around 10 pm till around 5am. Had loud sex till 6am.Tried to call the office. The phone in the room didnt work. Again this is over Christmas. Its 1 am. Called the hotel from my phone. The hotel manager said he would tell them to stop. He did not. The phone didnt ring they didnt stop. And no one came to their door. At 3 am I called the hotel again. Management hung up on me. I was irritating them. Huh Crazy. Im in your hotel being irritated. I paid you to stay here. To have a peaceful and safe stay. Started knocking on my door for house keeping at 830 am check out was 11am. Knocked and asked if i was ready to go 4 times between 830 am and 1030 am. Again day after Christmas. I turn the room keys in, there was no mention, appology, nothing for the night before.
Stayed 2 nights in Dec 2024

4/10 Poor

Miranda

Traveled with pets, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Got there to check in, nobody was around. Finally got in our room, comforters were dirty, room was dirty overall. Boogers on the wall in the shower. Pool was drained. Bugs in the hot tub and breakfast was very limited considering we were there 45 minutes before it was over. Won't stay in this "mountain view" hotel again. That's a joke. They're is no mountains in miles city, mt.
Stayed 2 nights in Dec 2024

6/10 Okay

Robert

Liked: Cleanliness, staff & service
Stayed 3 nights in Dec 2024

10/10 Excellent

ABBY

Excellent local lodging
Felt like a comfortable living room and the bathroom had a nice working bathtub! Friendly staff, great location, all around good local lodging.
Stayed 1 night in Dec 2024

8/10 Good

Tate

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Loved everything except the pool being empty…
Stayed 1 night in Nov 2024

8/10 Good

Ava

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Good. I would have liked it to be more clean. In the bathroom area
Stayed 1 night in Dec 2024

10/10 Excellent

Cody, Three Forks

Liked: Property conditions & facilities
Convenient. Easy in and out.
Stayed 1 night in Dec 2024

6/10 Okay

Meagan

Business traveler
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
You get what you pay for. This property wasn’t terrible but definitely needs some sprucing up. My biggest thing was mainly just the towels and such. When your own towels are stained in your home, that’s one thing, but I don’t want to see stains on my hotel towels. I quite honestly questioned if a few of them were in fact even clean. I’m truly not a high maintenance person at all and have no complaints about the comfort of the bed or furniture or anything, it just felt kind of scuzzy. Another weird kind of niche thing to mention is that their parking spots are hilariously tiny lol. It’s not a huge deal but if you have a decent sized truck of any sort or work vehicle, I doubt you’re fitting in the lot. The gentleman at the front desk was absolutely lovely which was worth mentioning, but the property just needs some love. All that said, would I spend $80 again to stay there if I needed to? Yeah, probably lol. It’s fine.
Stayed 1 night in Dec 2024

10/10 Excellent

Keri

Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great small town!
Stayed 2 nights in Nov 2024

6/10 Okay

Tate

Liked: Staff & service
Disliked: Property conditions & facilities
Awesome staff very friendly and helpful. Main reason for the stay
Stayed 3 nights in Nov 2024

6/10 Okay

Crista

Business traveler, Traveled with family
Disliked: Amenities
Need to actually have a breakfast that they advertise
Stayed 1 night in Nov 2024

2/10 Terrible

Amber

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2024

8/10 Good

Holly

Traveled with family
Liked: Staff & service
The smell in the room of old building took a bit. It was an ok place to sleep
Stayed 1 night in Nov 2024

8/10 Good

Bradley

Stayed 1 night in Oct 2024

8/10 Good

Robert

Stayed 1 night in Oct 2024

10/10 Excellent

Serena

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ease of check in friendly staff
Stayed 1 night in Nov 2024

6/10 Okay

Corey

Traveled with family
Liked: Cleanliness, staff & service
could hear everything everyone is saying outside the room. Breakfast was lacking.
Stayed 1 night in Nov 2024

10/10 Excellent

Sharon, Ross

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean, accessible from highway.
Stayed 1 night in Nov 2024

10/10 Excellent

Alan

Stayed 1 night in Oct 2024