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W South Beach

5.0 star property

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Photo gallery for W South Beach

2 outdoor pools, open 9:00 AM to 7:00 PM, cabanas (surcharge)
Suite, 3 Bedrooms, Non Smoking, Oceanfront | Living area | 37-inch LCD TV with cable channels, TV, Netflix
Wow Suite, Suite, 2 Bedrooms, Non Smoking, Oceanfront | Down comforters, minibar, in-room safe, desk
Suite, 2 Bedrooms, Non Smoking, Ocean View | Down comforters, minibar, in-room safe, desk
Suite, 3 Bedrooms, Non Smoking, Oceanfront | Down comforters, minibar, in-room safe, desk

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available

Explore the area

Map
2201 Collins Avenue, Miami Beach, FL, 33139
  • Collins Avenue Shopping Area
    ‪2 min walk‬
  • Miami Beach Convention Center
    ‪7 min walk‬
  • Lincoln Road Mall
    ‪2 min drive‬
  • Miami, FL (MIA-Miami Intl.)
    ‪20 min drive‬

Room options

View all photos for Fabulous Suite, Studio, 1 King Bed, Non Smoking, Ocean View

37-inch LCD TV with cable channels, TV, Netflix

Fabulous Suite, Studio, 1 King Bed, Non Smoking, Ocean View

  • 746 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Spectacular Room, Studio, 1 King Bed, Non Smoking, Ocean View

Down comforters, minibar, in-room safe, desk

Spectacular Room, Studio, 1 King Bed, Non Smoking, Ocean View

  • 548 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Wonderful Suite, Studio, 1 King Bed, Non Smoking, Ocean View

Down comforters, minibar, in-room safe, desk

Wonderful Suite, Studio, 1 King Bed, Non Smoking, Ocean View

  • 564 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking, Balcony

Studio, 1 King Bed, Non Smoking, Balcony | Living area | 37-inch LCD TV with cable channels, TV, Netflix

Studio, 1 King Bed, Non Smoking, Balcony

  • 564 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

Down comforters, minibar, in-room safe, desk

Suite, 1 Bedroom, Ocean View (Mobility Accessible, Roll-in Shower)

  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 3 Bedrooms, Non Smoking, Oceanfront

Television

Suite, 3 Bedrooms, Non Smoking, Oceanfront

  • 2954 sq ft
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View | Down comforters, minibar, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, Ocean View

  • 2056 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 3 Bedrooms, Non Smoking, Oceanfront

Suite, 3 Bedrooms, Non Smoking, Oceanfront | Living room | 37-inch LCD TV with cable channels, TV, Netflix

Suite, 3 Bedrooms, Non Smoking, Oceanfront

  • 2949 sq ft
  • Ocean view
  • Sleeps 6
  • 3 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View

Suite, 2 Bedrooms, Non Smoking, Ocean View | Down comforters, minibar, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, Ocean View

  • 2056 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Wow Suite, Suite, 2 Bedrooms, Non Smoking, Oceanfront

Wow Suite, Suite, 2 Bedrooms, Non Smoking, Oceanfront | Down comforters, minibar, in-room safe, desk

Wow Suite, Suite, 2 Bedrooms, Non Smoking, Oceanfront

  • 1990 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Studio, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

Down comforters, minibar, in-room safe, desk

Studio, 2 Queen Beds, Non Smoking, Ocean View (Balcony)

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Poolside

Suite, 2 Bedrooms, Non Smoking, Poolside | Living area | 37-inch LCD TV with cable channels, TV, Netflix

Suite, 2 Bedrooms, Non Smoking, Poolside

  • 1330 sq ft
  • Sleeps 5
  • 2 Double Beds

View all photos for Fabulous Suite, Studio, 2 Queen Beds, Non Smoking, Ocean View

Fabulous Suite, Studio, 2 Queen Beds, Non Smoking, Ocean View | Down comforters, minibar, in-room safe, desk

Fabulous Suite, Studio, 2 Queen Beds, Non Smoking, Ocean View

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Down comforters, minibar, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 1729 sq ft
  • Ocean view
  • Sleeps 6
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Balcony (Corner)

Suite, 2 Bedrooms, Non Smoking, Balcony (Corner) | Living room | 37-inch LCD TV with cable channels, TV, Netflix

Suite, 2 Bedrooms, Non Smoking, Balcony (Corner)

  • 1350 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony) | Down comforters, minibar, in-room safe, desk

Suite, 2 Bedrooms, Non Smoking, Ocean View (Balcony)

  • 1287 sq ft
  • Ocean view
  • Sleeps 5
  • 2 Double Beds

View all photos for Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Oceanfront

Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Oceanfront | Beach/ocean view

Marvelous Suite, Suite, 1 Bedroom, Non Smoking, Oceanfront

  • 1054 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking (Concierge Service)

Suite, 1 King Bed, Non Smoking (Concierge Service) | Down comforters, minibar, in-room safe, desk

Suite, 1 King Bed, Non Smoking (Concierge Service)

  • 793 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking, Ocean View

Down comforters, minibar, in-room safe, desk

Suite, 1 Bedroom, Non Smoking, Ocean View

  • 1151 sq ft
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Fantastic Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

37-inch LCD TV with cable channels, TV, Netflix

Fantastic Suite, Suite, 1 Bedroom, Non Smoking, Ocean View

  • 746 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 1 King Bed (Mobility Accessible, Roll-In Shower, Splendid Studio)

37-inch LCD TV with cable channels, TV, Netflix

Studio, 1 King Bed (Mobility Accessible, Roll-In Shower, Splendid Studio)

  • 564 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Studio, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Roll-In Shower)

Down comforters, minibar, in-room safe, desk

Studio, 2 Queen Beds, Balcony, Ocean View (Mobility Accessible, Roll-In Shower)

  • 548 sq ft
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Ocean View, Balcony(Mobility/Hearing Access, Roll-in Shwr, Wonderful Studio)

Down comforters, minibar, in-room safe, desk

Studio, 1 King Bed, Ocean View, Balcony(Mobility/Hearing Access, Roll-in Shwr, Wonderful Studio)

  • Sleeps 3
  • 1 King Bed

View all photos for Fantastic Suite, Mobility Accessible, Roll-in Shower

37-inch LCD TV with cable channels, TV, Netflix

Fantastic Suite, Mobility Accessible, Roll-in Shower

  • 793 sq ft
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

3 outdoor pools, cabanas (surcharge), pool umbrellas

1 Hotel South Beach

  • Pool
  • Hot Tub
  • Spa
  • Kids pool
4.6 out of 5, Wonderful, (1162)
$834 nightly
The price was $1,161
The price is $834 total
includes taxes & fees
1 Hotel South Beach

About this property

W South Beach

5-star hotel in South Beach
Spend the day catching some rays at the beach, relaxing by one of W South Beach's 2 outdoor swimming pools, or pampering yourself at the full-service spa. Housekeeping is available on request.
W South Beach offers 350 air-conditioned accommodations with iPod docking stations and DVD players. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters. A pillow menu is available. 37-inch LCD televisions come with premium cable channels, pay movies, and Netflix. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

In-room wired Internet access is available for a surcharge. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include minibars and laptop-compatible safes. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

An outdoor tennis court and complimentary bicycles are featured at the hotel. 2 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

AWAY Spa has 6 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Hit the beach and work on your tan in the sun loungers (chaise longues) or relax in the shade with cabanas (surcharge) and umbrellas. At W South Beach you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

The hotel offers a restaurant. Guests can unwind with a drink at one of the hotel's bars, which include 3 bars/lounges and a poolside bar. This luxury hotel also offers outdoor tennis courts, a 24-hour fitness center, and a steam room. Onsite parking is available (surcharge), along with a car charging station.

W South Beach is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
RWSB - Overlooking the garden, this restaurant specializes in American cuisine and serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting).
Mr Chow - This restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Open daily.
WET® Bar and Grille - This poolside tapas bar serves breakfast, lunch, dinner, and light fare. Open daily.
Living Room Bar - Overlooking the pool, this lobby lounge specializes in American cuisine and serves dinner and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Irma's at the Grove - This bar specializes in American cuisine and overlooks the garden. Happy hour is offered. Open daily.
Room service (during limited hours) is available.

Languages

Chinese (Mandarin), English, French, German, Italian, Portuguese, Russian, Spanish, Turkish

Property amenities

Internet

  • Available in all rooms: Wired internet (USD 14.95 per day)
  • Available in some public areas: High-speed internet

Parking and transportation

  • Electric car charging station on site
  • Valet parking on site (USD 55 per day)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:30 AM for a fee: USD 52.06 for adults and USD 30 for children
  • 3 bars/lounges
  • A poolside bar
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • Irma's at the Grove
  • Living Room Bar
  • Mr Chow
  • RWSB
  • WET® Bar and Grille

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Basketball
  • Fitness classes
  • Free bicycle rentals
  • Full-service spa
  • Outdoor tennis court
  • Pilates classes
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Water sports equipment
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • DVD player
  • In-room crib
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business center
  • 5 meeting rooms
  • 7,987 square feet of conference space
  • Computer station

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Spa open daily
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar in shower
  • Grab bar near toilet
  • Hand-held showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible business center
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways

More

  • 1 building
  • 20 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Built in 2009
  • Comprehensive recycling policy
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Reception hall
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Free crib
  • Pillow menu
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium cable channels
  • DVD player
  • iPod dock
  • Netflix
  • Pay movies
  • Streaming services

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Free bottled water
  • Limited room service
  • Microwave
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: 5:30 AM
Early check-in subject to availability
Contactless check-in available
Express check-in available
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 250.00 per accommodation, per stay, plus a deposit of USD 250 per stay
Service animals are welcome, and are exempt from fees
Up to 20 lbs per pet
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 75.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: USD 96.9 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for full breakfast: approximately USD 52.06 for adults and USD 30.00 for children
  • Fee for in-room wired internet: USD 14.95 per day (rates may vary)
  • Valet parking fee: USD 55 per day
  • Pet deposit: USD 250 per stay
  • Pet fee: USD 250.00 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 75.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses eco-friendly cleaning products
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Pool access available from 9:00 AM to 7:00 PM
Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

W South Beach Hotel Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach
w Hotel Miami Beach
w Hotels Miami Beach
W South Beach Hotel
W South Beach Miami Beach
W South Beach Hotel Miami Beach

W South Beach Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 760 out of 1001 reviews
Rating 8 - Good. 127 out of 1001 reviews
Rating 6 - Okay. 46 out of 1001 reviews
Rating 4 - Poor. 26 out of 1001 reviews
Rating 2 - Terrible. 42 out of 1001 reviews

9.6/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Joe

Stayed 4 nights in Feb 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2025

10/10 Excellent

Joan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Feb 2025

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Generally a good hotel but very disappointed in our room. Sold as oceanfront. On the 4 th floor so actually a pool view and palm trees pretty much blocking even ocean view. Hotel did offer some monetary compensation. In room dining food was not up to par. Dinner was good in the Grove. Getting vhairs at the pool was difficult. Need a better system. Not turned over quickly enough.. Balcony furniture not clean. Extra toilet paper holder was empty when needed in middle of night.
Stayed 3 nights in Feb 2025

8/10 Good

Dave

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

2/10 Terrible

Melva

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Couldn’t be more disappointed. From top to bottom the staff failed. Far too many options in the area to recommend this property
Stayed 3 nights in Feb 2025

10/10 Excellent

Robin L

Liked: Amenities, property conditions & facilities
Great facility and management
Stayed 2 nights in Feb 2025

10/10 Excellent

David

Business traveler
Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 3 nights in Feb 2025

8/10 Good

Linda Beata Ohairwe, William Collins

Traveled with partner
Liked: Cleanliness, staff & service
Overall good stay, other than the $75 daily resort fee which we were not aware of. The rooms are ok- could be revamped a little, some of the furniture is starting to look a little old
Stayed 4 nights in Jan 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
5 stars
Stayed 2 nights in Feb 2025

8/10 Good

Francesco, miami beach

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Jan 2025

2/10 Terrible

Simona, Suwane

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Stayed 3 nights in Feb 2025

10/10 Excellent

Zhi Hua

Stayed 2 nights in Feb 2025

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excellent hotel in a great location.

Excellent hotel, ideal location, good facilities, friendly and attentive staff, some nice add on activities, restaurant very good and competitively priced. A couple of slightly negative comments are; the pool is too small for the size of the hotel and was very crowded at times and too many corporate types conducting their business affairs in areas where people were trying to enjoy their vacation.
Stayed 9 nights in Feb 2025

10/10 Excellent

aymeric, London

Liked: Cleanliness, staff & service, property conditions & facilities
great attentive team ... very personalized
Stayed 2 nights in Feb 2025

10/10 Excellent

NATHAN

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed in one of the poolside bungalows and loved it! Although there is no direct ocean view it was so convenient not having to trek up and down the elevator, etc.! Staff and food were also excellent all around. We hope to return soon!

10/10 Excellent

Nicholas A

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bueno
Stayed 3 nights in Feb 2025

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort

Beautiful & hip hotel but overall unfriendly staff

For a 5 star hotel, the W South Beach is not living up to the hype. I am a professional who travels often for work and meetings. I am a bit of a Karen but if I am paying top dollar the service should be stellar. When I checked in, I received a small intro to the hotel by the male at front desk. He looked tired. I get it, it’s 12 midnight. But you have to try to make an impact on a guest to leave a lasting impression, no matter what time. Room service is done well here. Lots of healthy options. Staff in this department are incredibly accommodating and professional. However, the tipping system is confusing how it is phrased on app and website therefore I ended up tipping double. The beach and pool services are confusing unless someone at hotel explains them to you which I never had received. I am a kind and attractive woman but received nasty looks from staff at the pool and no hello or how can I help you. At the beach, chairs were strewn all over and I didn’t see anyone to help accommodate me to lay on a chair or find a clean towel. The spa is very clean and comfortable. The W excels at this amenity of the property. The staff are excellent at their crafts. No snootiness was noted and they went above and beyond to get me scheduled for multiple appointments. The manager and floor crew were especially memorable. Overall I would return to the W for the spa. However, for what I paid for a suite and the indifference of the front desk staff, I would seek lodging elsewhere.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kristin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Yelena

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was very pleasant.
Stayed 4 nights in Jan 2025

10/10 Excellent

BETUL

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at W South Beach was absolutely amazing. The entire hotel was impeccably clean, and our ocean-view room was simply stunning. The staff were not only friendly but also highly professional, making our experience even more enjoyable. We loved dining at the hotel’s restaurant and relaxing at the Wet Pool Bar, where the pool staff provided exceptional service. This was our first visit, but it certainly won’t be our last—we can’t wait to return!
Stayed 2 nights in Feb 2025

10/10 Excellent

Reg

Liked: Cleanliness, staff & service, property conditions & facilities
Relaxing getaway.
Stayed 4 nights in Jan 2025

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love this place! Please visit you won’t regret it.
Stayed 2 nights in Jan 2025

10/10 Excellent

Sarah

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a room that overlooked the one pool. It was beautiful but loud at night.
Stayed 2 nights in Jan 2025