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The Elser Hotel Miami

4.0 star property

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Photo gallery for The Elser Hotel Miami

Outdoor pool, open 8:00 AM to 8:00 PM, cabanas (surcharge)
Lobby
Balcony view
Suite, Multiple Beds, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes
Full-size fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Washer
  • Pet friendly

Explore the area

Map
398 NE 5th Street, Miami, FL, 33132
  • Bayside Marketplace
    ‪2 min walk‬
  • Bayfront Park
    ‪2 min walk‬
  • Kaseya Center
    ‪4 min walk‬
  • Miami, FL (MIA-Miami Intl.)
    ‪21 min drive‬

Room options

View all photos for Twin Room, 3 Bedrooms, City View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Twin Room, 3 Bedrooms, City View

  • 1267 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, City View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Multiple Beds, Accessible, City View

  • 1307 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Ocean View

Suite, 1 King Bed with Sofa bed, Ocean View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed with Sofa bed, Ocean View

  • 675 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Twin Room, 3 Bedrooms, Accessible, City View

55-inch Smart TV with cable channels, TV

Twin Room, 3 Bedrooms, Accessible, City View

  • 1267 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Twin Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Full-size fridge, microwave, oven, stovetop

Suite, Multiple Beds, City View

  • 1307 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Ocean View

Suite, Multiple Beds, Ocean View | Living room | 55-inch Smart TV with cable channels, TV

Suite, Multiple Beds, Ocean View

  • 1070 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Ocean View

Balcony view

Suite, Multiple Beds, Accessible, Ocean View

  • 1070 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed with Sofa bed, Accessible, Ocean View

  • 675 sq ft
  • 1 bedroom
  • 1 bathroom
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Ocean View

55-inch Smart TV with cable channels, TV

Suite, Multiple Beds, Ocean View

  • 1202 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Accessible, Bay View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Studio Suite, 1 King Bed with Sofa bed, Accessible, Bay View

  • 456 sq ft
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Bay View

Suite, Multiple Beds, Bay View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Multiple Beds, Bay View

  • 1149 sq ft
  • 3 bedrooms
  • 3 bathrooms
  • Bay view
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Accessible, Bay View

Balcony view

Suite, 1 King Bed with Sofa bed, Accessible, Bay View

  • 641 sq ft
  • 1 bedroom
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed with Sofa bed, Bay View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, 1 King Bed with Sofa bed, Bay View

  • 641 sq ft
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio Suite, 1 King Bed with Sofa bed, Bay View

Studio Suite, 1 King Bed with Sofa bed, Bay View | Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Studio Suite, 1 King Bed with Sofa bed, Bay View

  • 456 sq ft
  • Studio
  • 1 bathroom
  • Bay view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Suite, Multiple Beds, City View | Living room | 55-inch Smart TV with cable channels, TV

Suite, Multiple Beds, City View

  • 687 sq ft
  • Studio
  • 1 bathroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for Suite, Multiple Beds, Bay View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Multiple Beds, Bay View

  • 1149 sq ft
  • Studio
  • 2 bathrooms
  • Bay view
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, Accessible, Bay View

Hypo-allergenic bedding, minibar, in-room safe, blackout drapes

Suite, Multiple Beds, Accessible, Bay View

  • 1149 sq ft
  • 2 bedrooms
  • 2 bathrooms
  • Bay view
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

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About this property

Entire place

You'll have the entire place to yourself and will only share it with other guests in your party.

The Elser Hotel Miami

4-star aparthotel in Downtown Miami
Along with an outdoor pool, this smoke-free aparthotel has a restaurant and 2 bars/lounges. WiFi in public areas is free. Additionally, a 24-hour health club, a poolside bar, and a sauna are onsite. Each apartment provides a kitchen with a refrigerator, an oven, a stovetop, and a microwave. Conveniences include a washer/dryer and a sofa bed, and guests will appreciate thoughtful touches like an espresso maker and slippers. Housekeeping is available on request.
The Elser Hotel Miami offers 646 accommodations with washers/dryers and minibars. Accommodations have separate sitting areas and are furnished with double sofa beds and dining tables. 55-inch Smart televisions come with cable channels. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and separate dining areas. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, hair dryers, and toothbrushes and toothpaste.

This Miami aparthotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on request.

An outdoor pool and a hot tub are on site. Other recreational amenities include a 24-hour health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

In addition to an outdoor pool, The Elser Hotel Miami provides a 24-hour health club, a hot tub, and a sauna. The aparthotel offers a restaurant and a coffee shop/cafe. Guests can unwind with a drink at one of the aparthotel's bars, which include 2 bars/lounges and a poolside bar. Public areas are equipped with complimentary wireless Internet access.

This Miami aparthotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance. Onsite parking is available (surcharge), along with a car charging station. A total renovation of this property was completed in November 2022.

The Elser Hotel Miami is a smoke-free property.

Vice Versa - This restaurant serves dinner and light fare. Guests can enjoy drinks at the bar. Reservations are required.

Languages

English, Portuguese, Spanish

Property amenities

Restaurants on site

  • Vice Versa

Activities nearby

  • Hiking/biking trails

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 100 per accommodation, per stay, plus a deposit of USD 100 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 75 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls and litter boxes are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 25.0 per stay
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness center access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We have included all charges provided to us by the property.

Optional extras

  • Covered valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 100 per stay
  • Pet fee: USD 100 per accommodation, per stay
  • Service animals are exempt from fees
  • Rollaway bed fee: USD 25.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Host has indicated there is a carbon monoxide detector on the property
Host has indicated there is a smoke detector on the property

We should mention

Pool access available from 8:00 AM to 8:00 PM
Parking height restrictions apply

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

The Elser Hotel Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1858 out of 2517 reviews
Rating 8 - Good. 335 out of 2517 reviews
Rating 6 - Okay. 141 out of 2517 reviews
Rating 4 - Poor. 84 out of 2517 reviews
Rating 2 - Terrible. 99 out of 2517 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

2/10 Terrible

Raquel

Traveled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
This is our first time here in Miami as a family vacation and was hoping to have a great experience. When I got here parked in the side was clueless since it’s the first time . The valet staff wasn’t welcoming they were just pressured . Then we got here at 3:40 since check in was 4 . The staff Kathy told me they were still cleaning the room . Understanding the situation since we were here 20 min early . Then after 4:20 went to ask if it was ready she was typing and said not yet 20 till 30 min more . After that time frame my mother in law went to ask how much longer . The lady said now we are just waiting for the room to be inspected. That it well take 5 till 6 minutes more . We are coming from Fresno Tx that’s 18 hours away from here my family was very tired and was just ready to get here relax and go to the pool . My mother in law went again this time it was already 5:15 pm finally they gave us room 4609 . And the cleaning wasn’t completed I took picture don’t want yall to think we left it this way we can share if needed .
Stayed 1 night in Jan 2025

2/10 Terrible

MOSAAB

Disliked: Cleanliness, staff & service, property conditions & facilities
Wouldn’t stay here again. The great thing is the location, across the street from Bayside and Bayfront park. Otherwise poor service. It seems not enough staff and workforce to handle the volumes of bookings. Valet is terrible takes forever to get the car. Room had no toilet papers, body wash in the shower was empty. Floor had white stains. Room service takes long time to respond up to an hour. Internet is super slow. It doesn’t feel like a hotel but rather apartment building.

8/10 Good

Paige

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

Dung

Traveled with family and small children
Liked: Property conditions & facilities
Nice location high end next to Miami nba center and bayside water front
Stayed 5 nights in Dec 2024

2/10 Terrible

Bogdan

Stayed 3 nights in Dec 2024

2/10 Terrible

Shiya

Traveled with group
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Bad room service, super slow, waited for 4 hours to get my blanket. The front desk is rude. The valet parking is super slow, need to request my car at least 40 minutes earlier, and the valet are always causing traffic jam.
Stayed 2 nights in Dec 2024

4/10 Poor

Juan

Traveled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Below expectations
On arrival extremly long wait for Valet parking. Then after receiving email that I was awarded room upgrade opon check in the upgrade disapered. In the roon we had no TV remote, tried calling on room phone for guest services and discovered phone did not work. Had to go to lobby amd ask concierge to get us tv remote. We had no forks in kitchen, only two set of towals when we booked room for three. No sheets, matres pad, or pillow for pullout sofa bed. Once we got the bedding for the sofa bed the bed cover was stained with a large yellow stain. Had a balcony to watch fireworks but no chairs to sit. For the cost of this room we were disapointed that so many things were not taken care of correctly. Location was excelent but due to all the inconsistencies, too over priced.
Stayed 2 nights in Dec 2024

10/10 Excellent

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

4/10 Poor

Evelina

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
4pm check-in is not guaranteed
By "check in begins at 4pm" they mean that some rooms will be ready at 4pm, while other rooms won't. Don't count on your room being available at 4pm.
Stayed 1 night in Dec 2024

10/10 Excellent

arianne

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

uwen T, Upper Marlboro

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here many times and plan to stay here many more times.
Stayed 2 nights in Dec 2024

2/10 Terrible

Maria

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I could not believe the condition of the hallway and of our room when we walked in. Property wasn’t clean, balcony doors were left open. It was a true mess.
Stayed 2 nights in Sep 2024

2/10 Terrible

Adeel

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service!
The service at this hotel is horrible. We called to request teabags (as there were none in the room), tissue paper (as the box was empty when we checked in), crib for baby, and extra towels (as they only provided 2 towels and one of them had stains). Didn’t receive anything for 3 days despite multiple calls. Went down to front desk twice but it was always over crowded and manager was in hiding always. Stayed 3 nights and still no tissue box (the hotel ran out of tissue boxes apparently), no teabags, and no crib. I happened to come across a cleaning staff and borrowed some towels. There was a cleaning cart with garbage lying around near the elevator all 3 days of our stay. House keeping is every other day but the day they apparently came to clean, washroom counter tops and bath didn’t get cleaned. Worst service ever! Also found a cockroach in the shower one of the days, regret not taking a picture as it was too scary! If this was a 2 star hotel, it would make sense. But they charge an extra USD 65/night amenity fee, on top of the steep nightly rates, so you would expect staff to be responsive, and at least a tissue box in your room, and a crib for baby to sleep on!
Stayed 3 nights in Dec 2024

10/10 Excellent

Moishe

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 15 nights in Dec 2024

10/10 Excellent

EMMATID

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Tonita

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Susan

Traveled with family and small children
A step above of most others in all regards
Stayed 1 night in Dec 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

4/10 Poor

Bradlee

Traveled with family
Liked: Room comfort
Disliked: Cleanliness, staff & service
Stayed 2 nights in Dec 2024

8/10 Good

Aisi

Stayed 4 nights in Dec 2024

10/10 Excellent

Hui, Los Altos

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two bedroom suite is very convenient for our family with two kids. The swimming pool is large and has beautiful view. Lots of dining options in walking distance nearby. Would love to come back again.
Stayed 3 nights in Dec 2024

2/10 Terrible

Jared

Traveled with family
Disliked: Staff & service
We contacted Guest Services at 6:30p to ask where the extra sheets and pillows were kept in the room. We were going out to dinner and wanted the sofa bed to be ready for when we returned (our reservation was for two adults and two kids). We were getting on a cruise ship early the next morning and we had kids with us that needed to get in bed at a decent hour. I was informed by guest services that there were not sheets nor pillows in the room but they would come make the bed for us. Sounded great to me! I was told it would be taken care of while we were gone. We returned at 8:30p and the bed wasn’t made. I called guest services a second time to check. A different individual apologized and said she would send it as a priority request. 9:30p and no one had shown up so we called the third time. We were assured that someone would be up immediately or the housekeeping manager would be in touch. 10:45p we went to the front desk to request sheets, blankets, and pillows. At this point it was 2 hours past the kids bedtimes, we were more than willing to make the bed ourselves! We were informed that hotel staff HAD to make the bed and they couldn’t give us sheets or blankets. We returned to the room and continued to wait. At midnight we made the second trip to the front desk and demanded bedding. Somehow it was miraculously available! We still had to come get it ourselves and make the bed ourselves, 5.5 hours after we requested bedding. Stupid.
Stayed 1 night in Dec 2024

10/10 Excellent

Abhishek

Stayed 1 night in Dec 2024

8/10 Good

Pierpaolo

Liked: Cleanliness, property conditions & facilities, room comfort
Very comfortable place with some defects
Very comfortable room with plenty of space for 6 people. The kitchen should be refurbished with forks as there were only 5. Very disappointed about the dryer as it did not work and my clothes remained wet for three days. When asked the lobby, they sent an engineer who did not solved the issue.
Stayed 3 nights in Dec 2024

10/10 Excellent

Aaron

Stayed 8 nights in Dec 2024