2/10 Terrible
Genesis
Business traveler, Traveled with partner
Aug 21, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The overall experience is terrible there is no other way to explain it. There was only one working elevator and the smells from each ride were bad. It seemed like it was never cleaned and i even got stuck on my second night. You can tell there is no routine maintenance. When I arrived on my floor the smell of the hallway was even worse than the lobby. There were huge unknown stains on the entire walkway carpet and i would have to hold my brrath until I arrived to my room. Once inside I realized there were no towels or anything actually in the bathroom and they said they would update me in 2 hours. I received towels midnight of the second night. Horrible customer service. Everything in the room was run down and they do not properly clean for i found a pack of viagra and dirty socks under the mattress sheet. If it wasn’t for the fact that my home was having electrical work done and i was prevented from being in the building, i would have left the very first night. Regardless i had a early check out because i could no longer bear the smells. I would shower and feel disgusting afterwards. There is potential in the building but they are allowing it to be run down and it at this point it’s abusive to the guests that may have no other option but to book.
Genesis
Stayed 3 nights in Aug 2024