2/10 Terrible
Sri
Traveled with family
Mar 19, 2025
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nightmare experience at Eden Roc
I have horrible experience stay at Eden Roc hotel when i have high expectations for my vacation with my daughter first at check in i wait till 5pm to get the key to my room my daughter already crangky. At 11pm when my daughter got to shower suddenly the water got shut down without any notice when i call the front desk they say the whole building got shut down without any notice just wow i used bottles water a lot of bottles water to finish my daughter shower and clean my face brush my teeth. At 12am loud drilling sound near my room call the front desk again and they say will check on it. At 3am im wake up cause sweating and at 4am i call the front desk again why my AC not working suddenly shut down. At 5am the engineer come to my room fix the AC filter my daughter wake up and cant go sleep again same thing to me and i got headache so badly no good sleep. Im reaching hotel.com agents and they respond well to give me key cash money and call eden roc for my complaint. The good thing at check out the hotel manager name Miss Chamise Allen very2 nice and helpful with giving me one night refund and apology to me with nice gesture lucky this hotel having her as manager cause others front desk person not helpful i keep reach hotel.com and the hotel regarding my refund whole day imagine having vacation at $600 a night resort and having all this experience is like nightmare ruined my vacation with my daughter i feel bad for her to having all this unpleasant experience.
Sri
Stayed 2 nights in Mar 2025