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W Mexico City

5.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for W Mexico City

30-inch TV with satellite channels
Penthouse, 1 King Bed, Non Smoking, City View | Premium bedding, pillowtop beds, minibar, in-room safe
30-inch TV with satellite channels
2 restaurants, Mexican cuisine
2 restaurants, Mexican cuisine

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Hot Tub
    Hot Tub
  • Spa
    Spa
  • Bar
    Bar
  • Breakfast available
    Breakfast available
  • Pet friendly
    Pet friendly
  • Room service
    Room service

Explore the area

Map
Campos Eliseos 252, Chapultepec, Mexico City, 11560
  • Paseo de la Reforma
    4 min walk
  • Avenida Presidente Masaryk
    4 min walk
  • Auditorio Nacional
    4 min walk
  • Mexico City (MEX-Mexico City Intl.)
    33 min drive

Room options

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, City View

  • 388 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, City View

  • 387 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom, City View, Corner

Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, City View, Corner

  • 506 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, City View, Corner

Suite, 1 Bedroom, City View, Corner | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom, City View, Corner

  • 538 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 1 King Bed, City View

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, City View

Premium bedding, pillowtop beds, minibar, in-room safe

Room, 2 Queen Beds, City View

  • 388 sq ft
  • City view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, pillowtop beds, minibar, in-room safe

Suite, 1 Bedroom

  • 678 sq ft
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Penthouse, 1 King Bed, Non Smoking, City View

Penthouse, 1 King Bed, Non Smoking, City View | Premium bedding, pillowtop beds, minibar, in-room safe

Penthouse, 1 King Bed, Non Smoking, City View

  • 388 sq ft
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

InterContinental Presidente Mexico City, an IHG Hotel

Spa
Pet friendly
Free WiFi
Restaurant
4.7 out of 5, Exceptional, (1438)
The price is $252
per night
$301 total
includes taxes & fees
Dec 8 - Dec 9
InterContinental Presidente Mexico City, an IHG Hotel

About this property

W Mexico City

5-star hotel in Polanco
2 restaurants, a full-service spa, and a health club are available at this hotel. WiFi in public areas is free. Additionally, a bar/lounge, a sauna, and a spa tub are onsite. Housekeeping is available on request.
W Mexico City offers 237 accommodations with minibars and safes. Pillowtop beds feature premium bedding. A pillow menu is available. Televisions come with satellite channels.

Bathrooms include bathrobes, designer toiletries, and hair dryers. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include a health club, a spa tub, and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 4 treatment rooms including rooms for couples. Services include facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
In addition to a full-service spa, W Mexico City features a health club and a spa tub. Dining is available at one of the hotel's 2 restaurants. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

Business-related amenities at this 5-star property consist of a business center and 9 meeting rooms. This luxury hotel also offers a sauna, a terrace, and multilingual staff. Parking is available onsite for a surcharge.

W Mexico City has designated areas for smoking.

Buffet breakfasts are available for a surcharge and are served each morning between 6:30 AM and 11:30 AM.
Living Room Bar - This cocktail bar specializes in Mexican cuisine.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Valet parking on site (MXN 90 per night)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:30 AM for a fee: MXN 520 for adults and MXN 260 for children
  • 2 restaurants
  • A bar/lounge

Restaurants on site

  • Living Room Bar

Things to do

  • Bicycle rentals
  • Full-service spa
  • Health club
  • Sauna
  • Spa tub
  • Steam room

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 9 meeting rooms
  • Business center

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Sauna
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Grab bar near toilet
  • Lever door handles
  • Low-height door lock
  • Low-height electrical outlets in bathroom
  • Stair-free path to entrance
  • Transfer shower
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 25 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2003
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 30-inch TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 1 PM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 550 per pet, per stay, plus a one-time cleaning fee of MXN 1350
Welcoming dogs and cats only
1 total (up to 44 lbs per pet)

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 520 for adults and MXN 260 for children
  • Valet parking fee: MXN 90 per night
  • Pet fee: MXN 550 per pet, per stay plus MXN 1350 one-time cleaning fee
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property uses solar energy
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Mexico City W
W Hotel Mexico City
W Mexico City
w Hotels Mexico City
w Mexico City Hotel Mexico City
Hotel W Mexico City
W Mexico City Hotel
W Mexico City Mexico City
W Mexico City Hotel Mexico City

W Mexico City Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 679 out of 1036 reviews" "
Rating 8 - Good. 200 out of 1036 reviews" "
Rating 6 - Okay. 81 out of 1036 reviews" "
Rating 4 - Poor. 43 out of 1036 reviews" "
Rating 2 - Terrible. 33 out of 1036 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Chitra Bhanu, Rancho Santa Margarita

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was especially great and helpful. Especially Rogelio, probably the Bell Captain. Very easy to get picked up within a couple of minutes by ride share services. The breakfast was very good, especially the espresso and variety of the spread. We got a nice room with a view on the 12th floor and the room was also of good size and extremely well maintained.
Stayed 4 nights in Aug 2024

8/10 Good

Rafael

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really appreciate the location, it's really good if you are looking for a walkable area and have many things near the hotel.
Stayed 3 nights in Aug 2024

10/10 Excellent

andrew

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

Michaela

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service!
Stayed 2 nights in Aug 2024

10/10 Excellent

Sofia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room is very comfortable and spacious. everyone in the hotel are very servicial and friendly. Amazing staying
Stayed 3 nights in Jul 2024

8/10 Good

Gabriela

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in Polanco area
Stayed 1 night in Aug 2024

10/10 Excellent

Guillermo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo un comentario, en la habitación que me dieron el área del baño se integraba con la habitación. Parece que había una cortina o puerta anteriormente
Stayed 3 nights in Aug 2024

10/10 Excellent

Jose

Liked: Amenities
Amazing
Stayed 3 nights in Jul 2024

10/10 Excellent

Oni

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was excellent. The staff was amazing and very responsive to my needs. And I loved the special touch of snacks, tea and coffee in the morning and evening.
Stayed 4 nights in Jul 2024

10/10 Excellent

Verified traveler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Kristen

Stayed 4 nights in Jul 2024

10/10 Excellent

Hawar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

10/10 Excellent

Tyler

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice rooms, great service, and excellent location! 24 hour room service, and be sure to try the fish tacos. Polanco is a safe area for walking to shops and restaurants. The food in the area is amazing! Everything is a 5-15 minute walk. Or Uber for only $3 - $5.
Stayed 3 nights in Jun 2024

10/10 Excellent

Brandon

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was lively, fun, and nice. Loved the jacuzzi & spa. Would definitely stay here again if I go back to MXC.
Stayed 3 nights in Jun 2024

10/10 Excellent

Gabriel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this property went above and beyond to make our stay great!
Stayed 3 nights in Jun 2024

10/10 Excellent

jason

Stayed 5 nights in Jun 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ok
Stayed 2 nights in Jun 2024

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2024

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Hotel was everything we expected. Excellent customer service and great room. The location of the hotel was perfect. Walking distance from great restaurant and entertainment. Highly recommended!
Stayed 2 nights in Jun 2024

4/10 Poor

Kristina

Traveled with group
Disliked: Property conditions & facilities
I should have listened to the reviews but the hotel is average at best. It is definitely not 5 Star quality. The Good: Location is good. Very walkable. But unless you're here for business or fine dining, it's probably best to stay in Roma area. A lot more to do besides eating. In general thw staff was nice. The Bad: Room initially given is in a very loud section of the hotel. But is considered Elite member level which it is not. Sheets had a very wet feel. Probably due to humidity but it didn't feel humid. No pool so not a great place for a relaying vacation. Had a weird encounter with an employee that entered my room and opened something that didn't belong to him. Felt like a violation of privacy. I reported to front desk upon checkout and she apologized. Overall my stay wasn't the best. I plan to visit Mexico City again but will not stay at the W.
Stayed 2 nights in Jun 2024

6/10 Okay

alfred

Traveled with family
Liked: Cleanliness
Location is good ( as other options ) Worst layout of a room Outstanding service at restaurant by Carlos. Mediocre service at front desk. Whatever whenever is just marketing should be whenever they answer the call . Bad timing it was an event of the LGBTQ 🏳️‍🌈 I thought it was a family oriented hotel.
Stayed 2 nights in Jun 2024

10/10 Excellent

David

Stayed 2 nights in Jun 2024

10/10 Excellent

Archna

Liked: Cleanliness, staff & service, property conditions & facilities
Na
Stayed 5 nights in May 2024

8/10 Good

Farzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

10/10 Excellent

Markar

Stayed 3 nights in Jun 2024