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Umbral, a Curio Collection by Hilton

4.5 star property

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Photo gallery for Umbral, a Curio Collection by Hilton

Lobby
Outdoor pool
Suite, 1 Bedroom, Balcony | Living area | 42-inch LCD TV with cable channels, TV, pay movies
Suite, 1 Bedroom | Down comforters, in-room safe, individually decorated, desk
Outdoor pool

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Hot Tub
  • Bar
  • Pet friendly
  • Gym

Explore the area

Map
Calle de Venustiano Carranza 69, Centro Historico, Mexico City, 06000
  • Zócalo
    ‪7 min walk‬
  • Palacio de Bellas Artes
    ‪10 min walk‬
  • Paseo de la Reforma
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪21 min drive‬

Room options

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed | Down comforters, in-room safe, individually decorated, desk

Room, 1 Queen Bed

  • 300 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Down comforters, in-room safe, individually decorated, desk

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Twin Beds (Indoor Balcony)

Down comforters, in-room safe, individually decorated, desk

Room, 2 Twin Beds (Indoor Balcony)

  • 300 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite, 1 Bedroom, Balcony

Suite, 1 Bedroom, Balcony | Down comforters, in-room safe, individually decorated, desk

Suite, 1 Bedroom, Balcony

  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed

Down comforters, in-room safe, individually decorated, desk

Room, 1 King Bed

  • 300 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed (Indoor Balcony)

Room, 1 King Bed (Indoor Balcony) | View from room

Room, 1 King Bed (Indoor Balcony)

  • 400 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Down comforters, in-room safe, individually decorated, desk

Suite, 1 Bedroom

  • 500 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, Accessible (Roll-In Shower)

Room, 1 King Bed, Accessible (Roll-In Shower) | Down comforters, in-room safe, individually decorated, desk

Room, 1 King Bed, Accessible (Roll-In Shower)

  • 345 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed | Down comforters, in-room safe, individually decorated, desk

Premium Suite, 1 King Bed

  • 550 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

Indoor pool, outdoor pool

Hilton Mexico City Reforma

  • Pool
  • Hot Tub
  • Spa
  • Pet friendly
4.7 out of 5, Exceptional, (1067)
The price is $188
per night
$225 total
includes taxes & fees
Mar 27 - Mar 28
Hilton Mexico City Reforma

About this property

Umbral, a Curio Collection by Hilton

4.5-star hotel in Historic Center
Along with an outdoor pool, this smoke-free hotel has a restaurant and 2 bars/lounges. Additionally, a fitness center, a snack bar/deli, and a rooftop terrace are onsite. Change of towels is available on request.
Umbral, a Curio Collection by Hilton offers 59 accommodations with MP3 docking stations and espresso makers. These individually decorated accommodations have separate sitting areas. Beds feature down comforters. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include complimentary toiletries and hair dryers.

This Mexico City hotel provides wireless Internet access for a surcharge. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.
In addition to an outdoor pool, Umbral, a Curio Collection by Hilton provides a hot tub and a fitness center. The hotel offers a restaurant and a snack bar/deli. Guests can unwind with a drink at one of the hotel's 2 bars/lounges.

This 4.5-star property offers access to a business center and 3 meeting rooms. Event facilities measuring 19600 square feet (1821 square meters) include conference space. This luxury hotel also offers a rooftop terrace, multilingual staff, and tour/ticket assistance.

Umbral, a Curio Collection by Hilton is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Terraza Umbral Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available.
Terraza Umbral Bar - This rooftop bar serves brunch, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.
Room service (during limited hours) is available.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi (USD 10 per 24-hour period)

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 15 per person
  • 2 bars/lounges
  • A restaurant
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Terraza Umbral Bar
  • Terraza Umbral Restaurant

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • In-room crib
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service

Business services

  • 19,600 square feet of conference space
  • 3 meeting rooms
  • Business center

Outdoors

  • Garden
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Low-height bed
  • Low-height counter and sink
  • Low-height desk
  • Low-height door lock
  • Low-height view port in door
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • At least 80% lighting from LEDs
  • Banquet hall
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Rooftop garden
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter
  • Free crib

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch LCD TV with premium cable channels
  • MP3 dock
  • Pay movies

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Early check-in fee: USD 60
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 25.00 per pet, per night, plus a deposit of USD 50.00 per day
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 33 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately USD 15 per person
  • Fee for in-room wireless internet: USD 10.00 per 24-hour period (rates may vary)
  • Pet deposit: USD 50.00 per day
  • Pet fee: USD 25.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 60 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)

We should mention

Pool access available from 8:00 AM to 8:00 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Umbral Curio Collection Hilton Hotel Ciudad de Mexico
Umbral Curio Collection Hilton Hotel
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Umbral, a Curio Collection by Hilton Hotel Mexico City

Umbral, a Curio Collection by Hilton Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 224 out of 295 reviews
Rating 8 - Good. 44 out of 295 reviews
Rating 6 - Okay. 9 out of 295 reviews
Rating 4 - Poor. 10 out of 295 reviews
Rating 2 - Terrible. 8 out of 295 reviews

9.6/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Yesenia

Stayed 4 nights in Nov 2024

6/10 Okay

Julie Michelle

Stayed 7 nights in Oct 2024

10/10 Excellent

Alvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing location!
Stayed 3 nights in Nov 2024

10/10 Excellent

Oya, New York

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the employees was very friendly . Room was cold first night but they gave us heater .
Stayed 3 nights in Nov 2024

10/10 Excellent

Aigerim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I enjoyed staying in Umbral, this boutique hotel by Hilton has a great location, nice interior and great staff. The only thing was the sounds from turning on or off water and A/C. I guess it’s because of the old pipes.
Stayed 3 nights in Nov 2024

8/10 Good

Jeremy

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, property is in great shape and great service and love the aesthetics of the design. Paxia restaurant was a nice surprise. Great food and service. Jacuzzi was not hot enough and lighting in the rooms is a bit too dim for me - especially bathroom vanity. 4 nights was a tough go without brighter lighting.
Stayed 4 nights in Nov 2024

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

8/10 Good

Marwen

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tout était parfait (hôtel propre et agréable et personnel sympathique) sauf le bruit des sirènes la nuit car nous y étions avec notre bébé. La chambre donnait sur la rue peut-être que de l'autre côté c'est moins bruyant...
Stayed 7 nights in Nov 2024

10/10 Excellent

Cody

Stayed 1 night in Oct 2024

2/10 Terrible

Benjamin

Traveled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Pretty horrible experience. Our room was next to the elevator, and there was banging on the wall every 1-3 minutes from 5am through 1am that sounded like a bowling alley. The hotel was full so we couldn't be transferred to another room. This meant we did not get sleep for 3 nights and our trip was essentially ruined, as we walked around the city like zombies. When I called the front desk to inquire, the staff member was very rude and told me to write down the feedback on the noise for them ... when I spoke with the General Manager, Nohemi, she addressed the noise and clarified that they were aware the elevator is making disturbing noise. She suggested that the technicians weren't able to come to the building for several days to fix it. I'm not entirely certain that the noise could be fixed, and suspect that they are aware certain rooms experience this noise but they are prepared to respond to complaints as they occur. If the elevator was making a noise like this due to issues, they should have shut the elevator down but the elevator continued to operate throughout the stay. Beyond the elevator issues, the rooftop staff was frankly abhorrent. We visited the rooftop twice during peak hours, and it was empty. The staff was sitting around in banquets with their noses in their phones and didn't even lift their heads to acknowledge or greet us. We walked around the entire space hoping to get some attention, yet no one made the slightest effort to tend to our needs. DO STAY HERE
Stayed 3 nights in Nov 2024

8/10 Good

Nimesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

6/10 Okay

Richard

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was fine for the first four days and then on the last night the wife and i woke up to bug bites. After emailing the GM he mentioned that our room had a window and is why we got bug bites but that cannot be since we kept that window closed. Just sucked it happened and didn’t sleep pretty much all night/morning!
Stayed 5 nights in Nov 2024

10/10 Excellent

Joaquin, Daly City

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 5 nights in Oct 2024

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities

10/10 Excellent

Jaanai

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Five stars for Erik the concierge
Stayed 5 nights in Oct 2024

10/10 Excellent

Yetza

Stayed 3 nights in Jul 2024

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Dark Hotel
Stayed 3 nights in Oct 2024

10/10 Excellent

Adam

Stayed 4 nights in Oct 2024

10/10 Excellent

Nigel

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean property only issue the hot tub was not hot and the pool was in the dining area
Stayed 7 nights in Oct 2024

10/10 Excellent

John, Etobicoke

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most excellent friendly and helpful staff and service
Stayed 9 nights in Oct 2024

10/10 Excellent

Rebeca

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the incredible hospitality of the hotel, staff was very welcoming.
Stayed 3 nights in Oct 2024

4/10 Poor

Silvia

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our restroom did not work, we had to call everyday for them to check/fix. Got moved on our last night to different room. There is no parking and it is very loud. You can hear all the traffic inside your room. Staff is not friendly
Stayed 3 nights in Oct 2024

10/10 Excellent

Scott, Munster

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a good stay.
Stayed 5 nights in Oct 2024

10/10 Excellent

Ana Lucia Hamlin

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is unbeatable, very short distance walking from many points of interest. The building is unique and beautiful, the rooftop although somewhat small it has a beautiful pool and a bar (drinks were awesome!) staff was friendly and helpful. I would recommend this hotel for couples or solo travelers
Stayed 5 nights in Jun 2024

10/10 Excellent

Gricelda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
es serca del centro muy buena ubicacion
Stayed 4 nights in Sep 2024