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Portonovo Hotel & Suites

3.0 star property

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Photo gallery for Portonovo Hotel & Suites

Bar (on property)
Master Suite | Living area
Interior detail
Front of property
Master Suite | Living area

Reviews

8.0 out of 10
Very good

Popular amenities

  • Bar
  • Breakfast available
  • Air conditioning
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Mexico City
  • World Trade Center Mexico City
    ‪3 min drive‬
  • Angel of Independence Monument
    ‪4 min drive‬
  • Paseo de la Reforma
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

View all photos for Junior Suite

Junior Suite | 1 bedroom, desk, free WiFi

Junior Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite

Master Suite | Jetted tub

Master Suite

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room | 1 bedroom, desk, free WiFi

Standard Room

  • Sleeps 2
  • 1 King Bed

View all photos for Double Room Standard

1 bedroom, desk, free WiFi

Double Room Standard

  • Sleeps 2
  • 1 King Bed

View all photos for Triple Suite Junior With Flat-Screen Tv

1 bedroom, desk, free WiFi

Triple Suite Junior With Flat-Screen Tv

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

View all photos for Triple Room Master

1 bedroom, desk, free WiFi

Triple Room Master

  • Sleeps 3
  • 1 Twin Bed and 1 King Bed

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About this property

Portonovo Hotel & Suites

3-star hotel in Benito Juarez
Along with a restaurant, this smoke-free hotel has a bar/lounge and a business center. WiFi in public areas is free. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Portonovo Hotel & Suites offers 85 air-conditioned accommodations with complimentary bottled water and complimentary toiletries. Cable television is provided.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and hair dryers can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and a meeting room.

Wireless Internet access is complimentary. This Mexico City hotel also offers complimentary newspapers in the lobby, laundry facilities, and dry cleaning/laundry services.

Portonovo Hotel & Suites is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:30 AM.
Grove - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:30 AM for a fee: MXN 100 to 200 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Grove

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • Business center
  • Meeting room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path of travel

More

  • Smoke-free property

Room amenities

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Entertainment

  • Cable channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 350.0 per day
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 100 to 200 per person
  • Rollaway bed fee: MXN 350.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Portonovo Hotel Mexico City
Portonovo Mexico City
Portonovo Hotel
Portonovo Hotel Suites
Portonovo Hotel & Suites Hotel
Portonovo Hotel & Suites Mexico City
Portonovo Hotel & Suites Hotel Mexico City

Portonovo Hotel & Suites Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 423 out of 1001 reviews
Rating 8 - Good. 326 out of 1001 reviews
Rating 6 - Okay. 139 out of 1001 reviews
Rating 4 - Poor. 45 out of 1001 reviews
Rating 2 - Terrible. 68 out of 1001 reviews

8.4/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ignacio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay in Roma Sur. Great quick walk to find amazing dining & entertainment options.
Stayed 3 nights in Feb 2025

10/10 Excellent

Francisco, west hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect
Stayed 1 night in Feb 2025

10/10 Excellent

Carlos Andrés

Liked: Cleanliness, staff & service, property conditions & facilities
Nothing else
Stayed 2 nights in Dec 2024

6/10 Okay

Anaid

Stayed 1 night in Nov 2024

8/10 Good

Heberto Sanchez

Stayed 5 nights in Nov 2024

4/10 Poor

Karla Daniela

Liked: Room comfort
Disliked: Cleanliness, staff & service
Había cucarachas, no había batas, el aire acondicionado no funcionaba.
Stayed 1 night in Nov 2024

8/10 Good

Victor

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2024

4/10 Poor

Hugo A

Liked: Cleanliness
Disliked: Room comfort

Mala actitud

Al momento de llegar y tratar de hacer check in, la persona que estaba en la recepción me dijo que tenía que hacer el cambio de turno y no podía atenderme y que tenía que esperar. Esperé 5 minutos y me acerqué de nuevo a la recepción y ya me hicieron el check in, no de la mejor manera ni la mejor actitud.
Stayed 1 night in Oct 2024

10/10 Excellent

Efrain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

Efrain

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2024

8/10 Good

Stephen, Bountiful

Liked: Cleanliness, property conditions & facilities
Decent
Stayed 4 nights in Sep 2024

10/10 Excellent

Adolfo G

Stayed 1 night in Sep 2024

4/10 Poor

Mark

Business traveler, Traveled with partner
Disliked: Cleanliness, property conditions & facilities
El hotel de mala muerte
Stayed 1 night in Aug 2024

8/10 Good

Carmen

Liked: Cleanliness, staff & service, room comfort
Muy recomendable
Stayed 2 nights in Jul 2024

10/10 Excellent

Jonathan, LUFKIN

Stayed 4 nights in Jul 2024

10/10 Excellent

martin, winter haven

Liked: Cleanliness, staff & service, property conditions & facilities
Veru nice
Stayed 1 night in May 2024

8/10 Good

Andres

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024

8/10 Good

Andres

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I didn't like the customer service at the reception. The rest it's fine. The Hotel is clean and it's fine to go to sleep. Probably they need some improvements in the restaurant MENU.
Stayed 5 nights in Apr 2024

8/10 Good

Juan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good enough
Stayed 1 night in Mar 2024

2/10 Terrible

Karla

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stay Elsewhere

When we got there we were not explained that in order for the room electricity to work we had to input the key in a power outlet. Once we went back to the front desk to ask, the lady was rude but nonetheless explained. We got up to our room (215) again, and discovered that the shower door didn’t lock. So every shower we took, it was a mess. Floor on the shower was red from bacteria and lack of cleaning. Bed and Pillows were super uncomfortable. 3 pillows provided, 2 so saggy that would sink and 1 so hard it sounded like plastic was inside. The covers were heavy and smelly. I won’t be staying here again.
Stayed 3 nights in Mar 2024

10/10 Excellent

eder

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a nice hotel, clean, easy to access and with variety of options around the area for shopping and dining, a bit old in terms of spaces but has everything to have a nice time.
Stayed 1 night in Jan 2024

10/10 Excellent

Oscar

Stayed 1 night in Jan 2024

10/10 Excellent

ESMERALDA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Marcos

Stayed 1 night in Dec 2023