NH Collection Mexico City Reforma

4.0 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for NH Collection Mexico City Reforma

Bar (on property)
Suite, Terrace | Premium bedding, minibar, in-room safe, desk
Suite, Terrace | Premium bedding, minibar, in-room safe, desk
Outdoor pool
Terrace/patio

Reviews

8.0 out of 10

Very good

Popular amenities

  • Spa
  • Parking available

Explore the area

Map
Liverpool No 155, Mexico City, 06600
  • U.S. Embassy
    7 min walk
  • Wingstop
    1 min walk
  • Insurgentes Station
    5 min walk
  • Mexico City (MEX-Mexico City Intl.)
    28 min drive

Room options

Superior Room

  • 296 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Superior Room (2 Double Beds)

  • 226 sq ft
  • Sleeps 4
  • 2 Double Beds

Family Room, Balcony (2 Double Beds)

  • 366 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Room (2 Double Beds)

  • 237 sq ft
  • Sleeps 4
  • 2 Double Beds

Premium Room

  • 333 sq ft
  • Sleeps 2
  • 2 Queen Beds OR 1 King Bed

Junior Suite

  • 538 sq ft
  • Sleeps 2
  • 1 King Bed

Suite

  • 624 sq ft
  • Sleeps 2
  • 1 King Bed

Suite, Terrace, View

  • 710 sq ft
  • Sleeps 2
  • 1 King Bed

Premium Room, Balcony, View (Premium Room with Balcony)

  • 248 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Superior Room, View

  • 291 sq ft
  • Sleeps 2
  • 1 Double Bed OR 2 Twin Beds

Suite (Extra Bed 2 adults + 1 child)

  • 624 sq ft
  • Sleeps 3
  • 1 King Bed

Suite, Terrace, View (Extra Bed 2 adults + 1 child)

  • 710 sq ft
  • Sleeps 3
  • 1 King Bed

Similar properties

About this property

NH Collection Mexico City Reforma

4-star hotel in Reforma
Along with a full-service spa, this smoke-free hotel has an outdoor pool and a restaurant. WiFi in public areas is free. Additionally, a fitness center, a bar/lounge, and a snack bar/deli are onsite. Housekeeping is available on request.
NH Collection Mexico City Reforma offers 306 air-conditioned accommodations with minibars and espresso makers. Beds feature premium bedding. A pillow menu is available. LCD televisions come with premium cable channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and irons/ironing boards. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

Recreational amenities at the hotel include an outdoor pool and a fitness center.
Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials, body scrubs, body treatments, and manicures and pedicures.
In addition to a full-service spa, NH Collection Mexico City Reforma features an outdoor pool and a fitness center. Dining options at the hotel include a restaurant and a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Wireless Internet access is complimentary.

Business-related amenities at this 4-star property consist of a business center and 16 meeting rooms. This eco-certified hotel also offers spa services, a terrace, and tour/ticket assistance. For a surcharge, the property provides an airport shuttle (available 24 hours) and an area shuttle. Parking is available onsite for a surcharge.

NH Collection Mexico City Reforma is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 11:00 AM and on weekends between 7:00 AM and noon.
NH Collection Mexico City Reforma has a restaurant on site.
Late night fare is available from 24-hour room service.

Awards and affiliations

Eco-Certified Property
This property participates in Green Key (Foundation for Environmental Education), a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Self parking on site (MXN 120 per day)
  • Valet parking on site (MXN 100 per day)

Food and drink

  • Buffet breakfast available for a fee 6:00 AM to 11:00 AM on weekdays and 7:00 AM to noon on weekends; MXN 297 to 396 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Things to do

  • Full-service spa
  • Gym
  • Outdoor pool
  • TV in common areas

Family friendly

  • Free crib
  • Free rollaway/extra bed
  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 16 meeting rooms
  • Business center
  • Conference center

Outdoors

  • Terrace

Full-service spa

  • Body scrubs
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 100% renewable energy
  • 17 floors
  • 2 buildings
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1972
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options
  • Water dispenser usage encouraged

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Free rollaway/extra bed
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • LCD TV with premium cable channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 689
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 630 per accommodation, per night
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
2 total (up to 55 lbs per pet)

Children and extra beds

Children are welcome
Free rollaway/extra beds
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 297 to 396 per person
  • Airport shuttle fee: MXN 800 per vehicle (one way)
  • Self parking fee: MXN 120 per day
  • Valet parking fee: MXN 100 per day
  • Pet fee: MXN 630 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out fee: MXN 689 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests planning to check in with a pet must provide the pet's health certificate at check-in.

Property is also known as

Hotel NH Mexico City
Nh Hotel Mexico City
Nh Hotels Mexico City
Nh Mexico City Hotel Mexico City
NH Mexico City Reforma
NH Mexico City Reforma Hotel
Reforma Hotel
NH Collection Mexico City Reforma Hotel
Collection Reforma Hotel
NH Collection Mexico City Reforma
Collection Reforma
NH Collection Mexico City Reforma Hotel
NH Collection Mexico City Reforma Mexico City
NH Collection Mexico City Reforma Hotel Mexico City

NH Collection Mexico City Reforma Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 632 out of 1320 reviews" "
Rating 8 - Good. 322 out of 1320 reviews" "
Rating 6 - Okay. 169 out of 1320 reviews" "
Rating 4 - Poor. 107 out of 1320 reviews" "
Rating 2 - Terrible. 90 out of 1320 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ariel

Stayed 2 nights in Sep 2024

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay in Mexico City,
Stayed 1 night in Sep 2024

6/10 Okay

Javier

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
No comments
Stayed 1 night in Sep 2024

10/10 Excellent

Edwin

Liked: Cleanliness
Stayed 6 nights in Sep 2024

2/10 Terrible

Miguel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property shouldn’t be an option in Expedia. Wouldn’t recommend anyone to stay in this dirty and terrible hotel.
Stayed 3 nights in Sep 2024

6/10 Okay

Ivan

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Check in was lousy. Room was not ready. I had to wait 45 minutes to access my room.
Stayed 1 night in Sep 2024

6/10 Okay

joe

Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2024

8/10 Good

Learie

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is clean and staff were very friendly & hospitable. Only the noise from the bars at night were a bit too loud. Other than that, it was the perfect spot.
Stayed 14 nights in Aug 2024

4/10 Poor

Felicia

Disliked: Staff & service, property conditions & facilities
I didn't like that reception staff acted annoyed when servicing customers by rolling their eyes or sighing. The shower in the room was disappointing. The construction of it made no sense especially since water would run all over the floor in the room after a shower. The lighting was too dark for anyone to truly see themselves. The towels were old with holes that ravelled.There was no in-room safe for belongings. The QR code they give you sends you to a website that doesn't fully work. The restaurant menu never shows completely. The only redeeming qualities were the included breakfast and the location. The restaurant outside of breakfast had bland food although the guava cheesecake is the only exception. I would not stay here again instead maybe choose the hotel directly across the street. The neighborhood is beautiful and walkable but the hotel is blah.
Stayed 7 nights in Sep 2024

10/10 Excellent

Jehovany

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great area for the price, very convenient!
Stayed 3 nights in Sep 2024

10/10 Excellent

Salvador, Azusa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Sep 2024

6/10 Okay

Chung

Traveled with group
The staff is slow and the system management is a mess.
Stayed 3 nights in Sep 2024

2/10 Terrible

Paul

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NH Collection Reforma was a terrible experience and this hotel should be avoided. When I tried to check in, they said they had no record of my booking, even though this was showing on Hotels.com. The hotel was also apparently full. Staff were not apologetic and I ended up having to find another hotel. However, when I tried to get a refund NH Collection refused this several times and would not return my money, although they had initially denied the existence of my booking. It took several hours of calls to get my money back. The whole experience was very stressful and showed a total lack of customer service. From what I did see of the hotel, it was quite worn and dirty, and not of the usual standard of NH Collection.
Stayed 3 nights in Sep 2024

4/10 Poor

Jaime

Disliked: Cleanliness, property conditions & facilities
Stayed 4 nights in Sep 2024

8/10 Good

Cecilia

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2024

8/10 Good

Princess

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

JAIRO

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente Service, Beautiful Hotel
Beautiful rooms with all kind of amenities. The service is excellent, great location. 2 employees that went out of their ways to make our stay wonderful were: Ilse (Front desk) Sergio (room service). Definitely we highly recommend this beautiful hotel
Stayed 3 nights in Sep 2024

8/10 Good

J Martín

Traveled with family
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
La limpieza no era la Mejor y el servicio de camarera no sirve
Stayed 2 nights in Sep 2024

10/10 Excellent

DIVYA JYOTI

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was very comfortable. Nice hotel and very helpfule staff. I highly recommend it
Stayed 6 nights in Sep 2024

10/10 Excellent

Daniela

Stayed 4 nights in Sep 2024

10/10 Excellent

Jennifer

Traveled with family
Liked: Amenities
Disliked: Property conditions & facilities
Prior to arriving it was very hard to get ahold of anyone to ask questions or make special arrangements. Upon arrival the sink was barely draining, the front door was tricky too open and the toilets constantly ran. It’s an amazing location and beautiful hotel but it seems to need better maintenance.
Stayed 3 nights in Sep 2024

8/10 Good

Nhi

Traveled with family
Liked: Staff & service, amenities
The hotel is ok. The condition is decent. Buffet breakfast is good. But some food was not tasty. Anyway, food is edible. The surrounding area of the hotel was dirty. Homeless sleeping on the street. Road had big holes, when it rained, those holes turned into ponds. So be careful while walking cuz I felt once.
Stayed 3 nights in Sep 2024

8/10 Good

Julia Isabel, Converse

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is in a good location, walkable , feels safe. Room was big but lack of lightning , specially in bathroom and hallways, it felt dark. No perks for been a VIP , Will be nice to get at least a bottle of water as complement , but didn’t get absolutely anything to acknowledge of my VIP status.
Stayed 2 nights in Sep 2024

10/10 Excellent

Hector

Stayed 5 nights in Aug 2024

10/10 Excellent

Ricardo

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay.
Our check in was at 3 pm. Had reserved a special room. Took over 2 hours to have the room ready. We were very tired after traveling. Also there is some club at the back of the hotel on the street behind. This could have been a big issue. But we always travel with earplugs. Breakfast was very delicious. The lady at the omelette station was great with me and the family. All in all I would give 5 stars. Except for the long check in. Staff. Housekeeping. Sergio at the bar all made you feel at home.
Stayed 5 nights in Sep 2024