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Hotel Santa Cruz

3.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Santa Cruz

Interior entrance
Exterior
Individually decorated, desk, iron/ironing board, free WiFi
Lobby
Individually decorated, desk, iron/ironing board, free WiFi

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Breakfast available
  • Parking included
  • Housekeeping
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
Av Presidente Juárez 2009, Los Reyes Iztacala, Tlalnepantla de Baz, MEX, 54090
  • Sentura Mall
    4 min drive
  • Tyson
    5 min walk
  • Tlalnepantla de Baz Station
    4 min drive
  • Mexico City (MEX-Mexico City Intl.)
    35 min drive

Room options

View all photos for Superior Room, 1 King Bed, Ensuite

Superior Room, 1 King Bed, Ensuite | Individually decorated, desk, iron/ironing board, free WiFi

Superior Room, 1 King Bed, Ensuite

  • 215 sq ft
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Single Room, 1 King Bed, Private Bathroom

Junior Single Room, 1 King Bed, Private Bathroom | Bathroom | Shower, free toiletries, hair dryer, towels

Junior Single Room, 1 King Bed, Private Bathroom

  • 213 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Double Room, 2 Double Beds, Private Bathroom

Superior Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Superior Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Basic Double Room, 2 Double Beds, Private Bathroom

Basic Double Room, 2 Double Beds, Private Bathroom | Individually decorated, desk, iron/ironing board, free WiFi

Basic Double Room, 2 Double Beds, Private Bathroom

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

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About this property

Hotel Santa Cruz

3-star Tlalnepantla de Baz hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a 24-hour business center. Free WiFi in public areas and free self parking are also provided. Additionally, a business center, a 24-hour front desk, and tour/ticket assistance are onsite.
Hotel Santa Cruz offers 100 accommodations with hair dryers and complimentary toiletries. These individually decorated accommodations include desks. 42-inch LED televisions come with premium digital channels.

Bathrooms include showers. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered daily and irons/ironing boards can be requested.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A 24-hour business center is on site at this 3-star property.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a vending machine, tour/ticket assistance, and an elevator. Complimentary covered self parking is available on site.

Hotel Santa Cruz is a smoke-free property.

Cooked-to-order breakfasts are available for a surcharge and are served each morning between 8:00 AM and 11:30 AM.
Comedor Los Tulipanes - This restaurant serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.

Languages

Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free secured, covered self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:30 AM for a fee: MXN 65 to 90 for adults and MXN 65 to 90 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Comedor Los Tulipanes

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business center

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

More

  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 42-inch LED TV with premium digital channels

More

  • Desk
  • Individual decor
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 2:30 PM; Check-in end time: 7:00 PM
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 1:00 PM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 AM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 65 to 90 for adults, and MXN 65 to 90 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Hotel Santa Cruz Hotel
Hotel Santa Cruz Tlalnepantla de Baz
Hotel Santa Cruz Hotel Tlalnepantla de Baz

Hotel Santa Cruz Reviews

Reviews

6.8
Rating 10 - Excellent. 27 out of 93 reviews" "
Rating 8 - Good. 24 out of 93 reviews" "
Rating 6 - Okay. 13 out of 93 reviews" "
Rating 4 - Poor. 9 out of 93 reviews" "
Rating 2 - Terrible. 20 out of 93 reviews" "

8.0/10

Cleanliness

7.4/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Molly

Traveled with family and small children
Disliked: Cleanliness, property conditions & facilities
Got bed bugs from this hotel. Also room smelled terrible of cigarettes and even had ash tray in the room. Took our baby here and absolutely regret it.
Stayed 1 night in Sep 2024

8/10 Good

Carmen Madeline

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The vibe was a little creepy but generally okay
Stayed 1 night in Sep 2024

10/10 Excellent

fausto

Liked: Cleanliness, property conditions & facilities
More stuff low employees especially in the kitchen
Stayed 1 night in Aug 2024

8/10 Good

Harutyun

Liked: Staff & service, property conditions & facilities
Good

4/10 Poor

Lorena

Disliked: Staff & service, amenities

2/10 Terrible

Rosalynn

Stayed 3 nights in Oct 2022

6/10 Okay

Rocío

Necesita mejorar su servicio
Stayed 1 night in Sep 2024

8/10 Good

Emma

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está en buenas condiciones, el cuarto doble tenía lo necesario para nuestra estancia,jabón , shampoo,toallas, etc
Stayed 2 nights in Sep 2024

6/10 Okay

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Sep 2024

10/10 Excellent

Aleksandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

10/10 Excellent

Aleksandre

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

2/10 Terrible

Alejandro

Disliked: Room comfort
Hice mi reserva, la aplicación me cobró pero en el hotel tuve que volver a pagar pues mi reserva no estaba registrada
Stayed 1 night in Sep 2024

6/10 Okay

Axel Eduardo

Liked: Property conditions & facilities
.
Stayed 2 nights in Aug 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveler

Business traveler
Liked: Staff & service, amenities
Stayed 4 nights in Aug 2024

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Una opción a buen costo.
El personal es amable y con disponibilidad. Habitación amplia y limpia, agradable para descansar. Las instalaciones no estan lujosas, pero son funcionales. Costos accesibles.
Stayed 4 nights in Aug 2024

8/10 Good

Celene Yaren

Traveled with group, Business traveler, Traveled with partner, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pues la comida muy rica lo que no me gustó que hasta algo solo
Stayed 1 night in Aug 2024

8/10 Good

Graciela Teresa Carrera

Stayed 1 night in Aug 2024

6/10 Okay

Gerardo

Traveled with partner
Liked: Amenities
Disliked: Property conditions & facilities
Es una propiedad muy antigua
Stayed 1 night in Jul 2024

10/10 Excellent

José

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2024

10/10 Excellent

Gerardo

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Está bien
Stayed 1 night in Jul 2024

2/10 Terrible

Jesus Garcia

Disliked: Cleanliness, staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Ingrid

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un buen sitio.
Stayed 1 night in Jun 2024

8/10 Good

Dulce

Liked: Cleanliness
Disliked: Property conditions & facilities
La primer noche me dieron una habitación que no era, ya que yo había llamado a recepción y avisé que mi check in lo haría pasada media noche del día siguiente, la regadera no daba una! Era excelente la presión Pero tapadisima la regadera, el agua por ningún lado!! no hay puertas para evitar que se salga el agua hacia el w.c y eso es PELIGROSO! La atención del restaurante....no me agradó ya que en un principio yo era la única y la chica que me recibió estaba como de malas. Noté que a otra pareja le pidió moverse de la mesa que ellos habían escogido " porque a ella le quedaba lejos el atenderlos" Los baños estaban cerrados, así que, tuve que subir hasta mi habitación para poder pasar al baño. Eso sí, el desayuno estuvo de 10!!! Felicidades.
Stayed 2 nights in Jun 2024