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Hotel Real del Sur

3.0 star property

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Photo gallery for Hotel Real del Sur

Presidential Suite, Hot Tub | Balcony
Sauna, steam room, body treatments, body wraps, body scrubs, facials
Hallway
Front of property
Bar (on property)

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Spa
  • Breakfast available
  • Room service
  • Air conditioning
  • Parking included

Explore the area

Map
Av. División del Norte, Coyoacan, Mexico City, 3640
  • Estadio Azteca
    ‪3 min drive‬
  • Frida Kahlo Museum
    ‪6 min drive‬
  • Six Flags México
    ‪10 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪30 min drive‬

Room options

View all photos for Standard Room

In-room safe, desk, iron/ironing board, free WiFi

Standard Room

  • 327 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom (Imperial)

Family Suite, 1 Bedroom (Imperial) | In-room safe, desk, iron/ironing board, free WiFi

Family Suite, 1 Bedroom (Imperial)

  • Sleeps 6
  • 3 King Beds

View all photos for Master Suite

Master Suite | In-room safe, desk, iron/ironing board, free WiFi

Master Suite

  • 476 sq ft
  • Sleeps 4
  • 2 King Beds

View all photos for Junior Suite

Junior Suite | In-room safe, desk, iron/ironing board, free WiFi

Junior Suite

  • 475 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Senior Suite

Senior Suite | In-room safe, desk, iron/ironing board, free WiFi

Senior Suite

  • 499 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, Hot Tub

Presidential Suite, Hot Tub | Jetted tub

Presidential Suite, Hot Tub

  • Sleeps 8
  • 3 King Beds and 1 Large Twin Water Bed

View all photos for Honeymoon Suite

In-room safe, desk, iron/ironing board, free WiFi

Honeymoon Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Suite Junior

In-room safe, desk, iron/ironing board, free WiFi

Suite Junior

  • Sleeps 3

Suite Junior

  • Sleeps 2

View all photos for Double Room Standard

In-room safe, desk, iron/ironing board, free WiFi

Double Room Standard

  • Sleeps 4
  • 2 King Bed(s)

View all photos for Single Room Standard

In-room safe, desk, iron/ironing board, free WiFi

Single Room Standard

  • Sleeps 2
  • 1 King Bed(s)

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About this property

Hotel Real del Sur

3-star hotel in Coyoacan
Along with 2 restaurants, this smoke-free hotel has an attached winery and a full-service spa. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a snack bar/deli, and a 24-hour business center are onsite.
Hotel Real del Sur offers 114 air-conditioned accommodations with safes and complimentary toiletries. Televisions come with cable channels and pay movies. Bathrooms include bathtubs or showers.

This Mexico City hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Housekeeping is offered daily and irons/ironing boards can be requested.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Real Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and a steam room. The spa is open daily.
A winery is attached to this Mexico City hotel. Hotel Real del Sur features a full-service spa. Dining is available at one of the hotel's 2 restaurants and guests can grab coffee at the coffee shop/café. The property also has a snack bar/deli. A bar/lounge is on site where guests can unwind with a drink. Public areas are equipped with complimentary wireless Internet access.

This 3-star property offers access to a 24-hour business center, 3 meeting rooms, and coworking spaces. Event facilities measuring 97 square feet (9 square meters) include a conference center. This business-friendly hotel also offers spa services, tour/ticket assistance, and concierge services. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Complimentary self parking is available on site.

Hotel Real del Sur is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 6:00 AM and noon.
La Cava del Duque - This steakhouse serves lunch and dinner.
Real Canto del Agua - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
Kon-tiki - Onsite bar. Open daily.
24-hour room service is available.

Languages

English, French, German, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle at scheduled times and on request for a surcharge
  • Free self parking on site
  • Onsite parking includes off-street options

Food and drink

  • Daily buffet breakfast available 6:00 AM to noon for a fee: MXN 250 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Kon-tiki
  • La Cava del Duque
  • Real Canto del Agua

Things to do

  • Art gallery
  • Bicycle cleaning area
  • Full-service spa
  • Hot tub
  • Wine tours
  • Winery

Family friendly

  • Highchair
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • 3 meeting rooms
  • Conference center (97 square feet of space)
  • Coworking space

Outdoors

  • In a nature reserve
  • Outdoor furniture

Full-service spa

  • Body scrubs
  • Body wraps
  • Facials
  • Manicures/pedicures
  • Massage
  • Sauna
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Elevator
  • Wheelchair accessibility
  • Wheelchair-width doorways

More

  • Banquet hall
  • Reception hall
  • Smoke-free property

Room amenities

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Shower
  • Towels provided

Entertainment

  • Pay movies
  • TV with cable channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 250 per person
  • Airport shuttle fee: MXN 600 per vehicle (roundtrip, maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a first aid kit, and window guards

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Courtney Aff Real Sur
Courtney Aff Real Sur Hotel
Courtney Aff Real Sur Hotel Mexico City
Courtney Aff Real Sur Mexico City
Hotel Real Sur Mexico City
Real Sur Mexico City

Hotel Real del Sur Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 285 out of 751 reviews
Rating 8 - Good. 216 out of 751 reviews
Rating 6 - Okay. 118 out of 751 reviews
Rating 4 - Poor. 68 out of 751 reviews
Rating 2 - Terrible. 64 out of 751 reviews

7.8/10

Cleanliness

8.0/10

Staff & service

7.4/10

Amenities

7.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Rebecca

Liked: Staff & service
.
Stayed 3 nights in Apr 2025

8/10 Good

Ivan

Business traveler
Liked: Cleanliness, staff & service

Cama de baja calidad

Por alguna razón la lava se me hizo vieja (colchón), se sentía como esos colchones viejos de medio resortes. Las instalaciones están viejas y austeras pero limpias… puedo entender esto último por el costo.
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were satisfied on with our stay. We would recommend to save more water with more efficient showers. The current showers waste too much water. Otherwise things were very good
Stayed 2 nights in Apr 2025

4/10 Poor

Matt

Stayed 3 nights in Mar 2025

2/10 Terrible

Sandra

Traveled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The bathroom smell like rotten broke pipe. I ask to be moved to another room they said that all single rooms smelled the same and that I had to pay $2,000 pesos if I wanted to be move to the other side. Because I also complained about the excessive noise. It was impossible to sleep. Because their windows are so thin that you can hear every car that passes by. They said that Expedia was aware of those issues. I told them that Expedia usually tells you if the room is expose to noise or not. Anyway I would never stay their again even if they would offer me a room for free.
Stayed 5 nights in Mar 2025

10/10 Excellent

Teresa, Hacienda Heights

Stayed 4 nights in Mar 2025

10/10 Excellent

Raquel

Liked: Staff & service, room comfort

Ok for short trip

Customer service was excellent. Hotel a little outdated and floor carpet seemed dirty. Bed was pretty comfy and pretty comfortable. Appreciated the amenities in the room. Was an ok hotel for 2 day stay restaurant food was not very tasteful at all . I would rate the hotel restaurant a 2.
Stayed 2 nights in Mar 2025

10/10 Excellent

Manuel

Liked: Staff & service, amenities, property conditions & facilities
Todo bien
Stayed 2 nights in Feb 2025

10/10 Excellent

Irma Delia

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo muy bien limpio y amplio
Stayed 1 night in Feb 2025

10/10 Excellent

Mary

Stayed 1 night in Jan 2025

8/10 Good

Jose

Stayed 2 nights in Dec 2024

6/10 Okay

Miguel A.

Traveled with family
Liked: Cleanliness

Cierta decepcion.

Un poco incómoda debido al frio extremo y sin calefaccion en la habitacion; además, un olor a drenaje en la habitacion contigua.
Stayed 1 night in Dec 2024

8/10 Good

NOEMI

Business traveler
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Lizet, Los Angeles

Traveled with group
Disliked: Property conditions & facilities
The service wasn’t great, I had to ask for a bedding change twice because no one came up the first time. The sheets smelled like if they weren’t changed after the last guests. I asked for extra towels twice because no one came up the first time I asked at the front desk. The room itself didn’t feel very clean, the carpet was so old and dirty. The restroom was also dirty. I will not be staying here ever again, however I will be going to Mexico City again and very soon!
Stayed 4 nights in Oct 2024

6/10 Okay

Jose

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Property is okay. The rooms need some major updates specially in the bathrooms. The sink faucet leaked and the bathtub was terrible. The window in the room was stuck open and could not close. All the repairs that the room has had were terribly patched or fixed so you will notice all of the cosmetic work.
Stayed 2 nights in Dec 2024

10/10 Excellent

Jorge

Stayed 2 nights in Dec 2024

10/10 Excellent

oscar

Stayed 1 night in Nov 2024

10/10 Excellent

Benjamín

Liked: Staff & service
Stayed 2 nights in Nov 2024

10/10 Excellent

Luis

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice big rooms ver clean
Stayed 2 nights in Nov 2024

2/10 Terrible

MARISOL

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

10/10 Excellent

Wendy

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2024

8/10 Good

Irma, Santa Maria

Traveled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Good
Stayed 1 night in Oct 2024

10/10 Excellent

alejandro

Stayed 3 nights in Oct 2024

2/10 Terrible

Joseph

Stayed 1 night in Oct 2024

6/10 Okay

Ari

Business traveler
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities

El gran trato no compensa el estado del Hotel

Es una reseña difícil, todo el personal del hotel es muy profesional y de gran trato, me sentí muy bien atendido en todo momento, incluyendo el estacionamiento, sin embargo, el hotel está en muy malas condiciones, ser percibe viejo y en decadencia, la limpieza de las cortinas de la habitación es muy mala, al grado de que no quise ni cerrarlas para no tocarlas
Stayed 1 night in Sep 2024