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Emporio Reforma

3.5 star property

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Photo gallery for Emporio Reforma

Daily buffet breakfast (MXN 320 per person)
Property amenity
Standard Room, 2 Double Beds | View from room
Lobby
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Mexico City
  • Monument to the Revolution
    ‪7 min walk‬
  • U.S. Embassy
    ‪14 min walk‬
  • Angel of Independence Monument
    ‪17 min walk‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪10 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds | 1 bedroom, premium bedding, in-room safe, desk

Standard Room, 2 Double Beds

  • 215 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Double Bed

1 bedroom, premium bedding, in-room safe, desk

Standard Room, 1 Double Bed

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Junior Room, 1 King Bed

Junior Room, 1 King Bed | 1 bedroom, premium bedding, in-room safe, desk

Junior Room, 1 King Bed

  • 315 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Super Saver

1 bedroom, premium bedding, in-room safe, desk

Super Saver

  • 215 sq ft
  • Sleeps 2
  • 1 Double Bed

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About this property

Emporio Reforma

3.5-star hotel in Reforma
This smoke-free hotel features a restaurant, a 24-hour fitness center, and a bar/lounge. WiFi in public areas is free. Other amenities include a 24-hour business center, a coffee shop/cafe, and valet parking.
Emporio Reforma offers 145 air-conditioned accommodations with DVD players and laptop-compatible safes. Beds feature premium bedding. 32-inch plasma televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations, bathrobes, complimentary toiletries, and hair dryers.

This Mexico City hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

Recreational amenities at the hotel include a 24-hour fitness center.
The hotel offers a restaurant and a coffee shop/cafe. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3.5-star property consist of a 24-hour business center and meeting rooms.

Wired and wireless Internet access is complimentary. This business-friendly hotel also offers a 24-hour fitness center, a library, and multilingual staff. For a surcharge, an airport shuttle (available 24 hours) is offered to guests. Onsite parking is available (surcharge).

Emporio Reforma is a smoke-free property.

Buffet breakfasts are available for a surcharge and are served each morning between 7 AM and 11:00 AM.
Condimento - This restaurant specializes in Mexican cuisine and serves breakfast, lunch, and dinner.
Galeria del Cafe - Onsite coffee shop.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • 24-hour roundtrip airport shuttle (surcharge)
  • Valet parking on site (MXN 150 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:00 AM for a fee: MXN 320 for adults and MXN 160 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining

Restaurants on site

  • Condimento
  • Galeria del Cafe

Things to do

  • 24-hour gym
  • Library
  • TV in common areas

Family friendly

  • DVD player
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • 24-hour business center
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Elevator
  • Grab bar near toilet
  • Wheelchair accessibility
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 1 building
  • 11 floors
  • Banquet hall
  • Built in 1900
  • Fireplace in lobby
  • Reception hall
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch plasma TV with cable channels
  • DVD player
  • Pay movies

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Limited room service

More

  • Air conditioning
  • Desk
  • Iron/ironing board on request
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
This property’s fitness facility currently permits up to 2 guests at a time by reservation only.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for buffet breakfast: approximately MXN 320 for adults and MXN 160 for children
  • Airport shuttle fee: MXN 700 per vehicle (one-way)
  • Airport shuttle fee per child: MXN 150 (one-way), (up to 11 years old)
  • Valet parking fee: MXN 150 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Emporio Reforma
Emporio Reforma Hotel
Emporio Reforma Hotel Mexico City
Emporio Reforma Mexico City
Emporio Hotel

Emporio Reforma Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 599 out of 1001 reviews
Rating 8 - Good. 243 out of 1001 reviews
Rating 6 - Okay. 85 out of 1001 reviews
Rating 4 - Poor. 33 out of 1001 reviews
Rating 2 - Terrible. 41 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

TAYCIA

Stayed 1 night in Mar 2025

10/10 Excellent

Angelica

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room were clean
Stayed 5 nights in Feb 2025

10/10 Excellent

Fernando

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Anytime I travel to cdmx I stay at Emporio Reforma. It’s the best place to stay.
Stayed 4 nights in Mar 2025

10/10 Excellent

Daniela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2025

10/10 Excellent

Alondra

Stayed 2 nights in Mar 2025

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Old butcomfortsble
Stayed 2 nights in Feb 2025

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place nice staff can't complain
Stayed 2 nights in Feb 2025

10/10 Excellent

Gladis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Easy to move around,

Every thing was good in my stay Just when they offered taxi to aeropuerto give me a price standard ,but the drive charge to me more In the restaurant,I can’t pay with American dollar
Stayed 2 nights in Feb 2025

10/10 Excellent

gael gerardo flores

Stayed 2 nights in Feb 2025

8/10 Good

Carlos

Liked: Property conditions & facilities
Stayed 4 nights in Feb 2025

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was amazing. Felt very safe, everything was near by. Great breakfast.
Stayed 3 nights in Feb 2025

8/10 Good

Eliu

Traveled with family
Liked: Staff & service, property conditions & facilities
Only issue we had was the toilet wasn't cleaned well. An odd thing was the reservation was made for 3 adults and 1 child. However, to my surprise when we arrived to the hotel the front desk said it was for 2 only. So we had to pay for the added guests at the time of check in.
Stayed 6 nights in Feb 2025

10/10 Excellent

Federico, Hobart

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is amazing! Everyone treats you fabulously. Very appreciative of their guests.
Stayed 8 nights in Jan 2025

10/10 Excellent

Corey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and great location
Stayed 6 nights in Jan 2025

2/10 Terrible

Harubi alejandra

Stayed 2 nights in Jan 2025

6/10 Okay

octavio

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Linda, BELLEVUE

Stayed 3 nights in Jan 2025

10/10 Excellent

Mayra, Laveen

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet area despite being a busy city. Safe to walk around at night and lots of activities and places to eat. Staff was friendly and helpful. No problem checking in or out.
Stayed 1 night in Jan 2025

6/10 Okay

Sai

Stayed 1 night in Oct 2024

2/10 Terrible

Jose

Traveled with partner, Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Tienen fiestas en un salón que está en la planta baja y ponen la música tan fuerte que retumban las habitaciones en el Hotel. Un tal Guillermo dijo que iba hablar con la coordinadora de la fiesta para que bajaran el volumen y solo fue una mentira. Lo peor es que la persona encargada del lobby en lugar de buscar Darme una disculpa o una solución me dijo que tenían un evento hasta las 2:00 a.m. Osea que me tenía que aguantar sin dormir. Lo peor es que dejé una queja para el gerente que olímpicamente ignoró. Es muy triste que echen a perder un Hotel que podría ser excelente por no importarles el huésped. Voy a poner una queja también ante la Profeco por qué no se vale , rente una habitacion de Hotel principalmente para dormir fue lo que menos puede hacer.
Stayed 7 nights in Dec 2024

10/10 Excellent

Yara H.

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel was adequate, comfortable, clean, the drapes were broken, some towels were old, but overall the room was good. The service was excellent. Martin was always ready to help. The Lobby was nice. The cafeteria was very good. The buffet not to my like but had variety of food.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jesus Eduardo Espinosa

Liked: Cleanliness, staff & service, property conditions & facilities
Traffic due to manifesting is terrific
Stayed 8 nights in Nov 2024

6/10 Okay

Cynthia

Traveled with family
Liked: Staff & service
I enjoyed my stay, however I do believe the quality of the hotel is a little in the 3 star rating. It’s old, moldy, and just a bit outdated.
Stayed 5 nights in Nov 2024

8/10 Good

PABLO, Queretaro

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel esta muy bien ubicado. Las instalaciones son bastante buenas, aunque falta algo de mantenimiento en el cuarto. El room service (alimentos) podria mejorar mucho.
Stayed 2 nights in Nov 2024

4/10 Poor

Rebecca

I had a below-average experience at this hotel, Overall, I wouldn’t recommend this hotel unless significant improvements are made. **Cons:** - **Housekeeping:** Inconsistent—some days the room was cleaned, other days it wasn’t. - **Front Desk:** Unhelpful with basic questions, despite being highly staffed. - **Room Misrepresentation:** Booked a room with a "queen size" bed, but the beds were clearly full size. When this was brought up, I was told that’s their standard size and accommodations could only be made with a costly upgrade. Very misleading. - **Amenities Issues:** Room temperature control was faulty, and the rooms smelled of mold. They were also small, with old furniture. When asked for a cot, we were offered a floor cushion instead. - **Service:** Café staff was rude, which added to the disappointment. **Pros:** - The breakfast buffet was excellent. - Lobby bathrooms were clean. - The door staff was friendly and welcoming.
Stayed 4 nights in Nov 2024