Our stay was wonderful! The staff are friendly and warm, and though we didn't speak any Spanish (google translate to the rescue) they were able to help us with any Qs we had and went above and beyond.
Ask for a fan (it gets warm at night). We had a room with a balcony, and the balconies are shaded, comfy, and you hear so many birds. Ridiculous to find so much greenery in the middle of the city.
san rafael is a great area, very safe, and close to main areas. Amazing coffee shops and street food all around, including michelin-star tacos.
PS—If you're booking a tour, I recommend booking through the hotel. We accidentally booked a different one, and even though the tour promised english-speaking tour guides, the driver who was supposed to pick us up at 4am didn't, and it was a lil stressful.
We loved our stay 10/10!