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Best Western Majestic

3.0 star property

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Reception
Creator video
Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace
Bar (on property)
Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Breakfast available
  • Room service
  • Laundry
  • Housekeeping

Explore the area

Map
Av Madero 73 Col Centro, Mexico City, CDMX, 6000
  • Zócalo
    ‪3 min walk‬
  • Palacio de Bellas Artes
    ‪10 min walk‬
  • Paseo de la Reforma
    ‪4 min drive‬
  • Mexico City (MEX-Mexico City Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 2 Double Beds, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Non Smoking

  • 278 sq ft
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 Queen Bed, Non Smoking

Standard Room, 1 Queen Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Queen Bed, Non Smoking

  • 278 sq ft
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 Double Bed, Non Smoking

  • 278 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking

Suite, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Non Smoking

  • 587 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Standard Room, 1 King Bed, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Non Smoking

  • 278 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Twin Beds, Non Smoking

Standard Room, 2 Twin Beds, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Twin Beds, Non Smoking

  • 278 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Room, 2 Double Beds, Accessible, Non Smoking

Standard Room, 2 Double Beds, Accessible, Non Smoking | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Double Beds, Accessible, Non Smoking

  • Sleeps 4
  • 2 Double Beds

View all photos for Room Standard

Premium bedding, in-room safe, desk, laptop workspace

Room Standard

  • Sleeps 2
  • 1 Double Bed OR 1 King Bed

Room Standard

  • Sleeps 2
  • 2 Twin Beds

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About this property

Best Western Majestic

3-star hotel in Historic Center
This smoke-free hotel features a restaurant, a bar/lounge, and a business center. WiFi in public areas is free. Other amenities include a meeting room, dry cleaning, and laundry facilities.
Best Western Majestic offers 84 accommodations with espresso makers and safes. Beds feature premium bedding. Televisions come with cable channels. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include irons/ironing boards.

The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Business-related amenities at this 3-star property consist of a business center and a meeting room.

Public areas are equipped with complimentary wireless Internet access. This business-friendly hotel also offers a terrace, a vending machine, and multilingual staff.

Best Western Majestic is a smoke-free property.

Continental breakfasts are available for a surcharge and are served each morning between 7 AM and noon.
La Terraza - This restaurant specializes in Mexican cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Food and drink

  • Daily continental breakfast available 7:00 AM to noon for a fee: MXN 225 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Terraza

Family friendly

  • In-room babysitting (surcharge)
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)

More

  • 7 floors
  • Banquet hall
  • Built in 1937
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with cable channels

Food and drink

  • Espresso maker
  • Free bottled water
  • Limited room service

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property is closed between September 15 and September 16.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room

Property payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 225 per person
  • Housekeeping is available for an additional fee

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Air conditioning is not provided
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Best Western Majestic
Best Western Majestic Hotel
Best Western Majestic Hotel Mexico City
Best Western Majestic Mexico City
Majestic Best Western
Best Western Hotel Majestic
Best Western Mexico City
Mexico City Best Western
Best Western Majestic Hotel
Best Western Majestic Mexico City
Best Western Majestic Hotel Mexico City

Best Western Majestic Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 411 out of 1001 reviews
Rating 8 - Good. 282 out of 1001 reviews
Rating 6 - Okay. 159 out of 1001 reviews
Rating 4 - Poor. 83 out of 1001 reviews
Rating 2 - Terrible. 66 out of 1001 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sonia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The history of the property and the archecture
Stayed 2 nights in Mar 2025

10/10 Excellent

Alejandrina

Liked: Cleanliness, staff & service, property conditions & facilities
Loved the Hotel and the Area. If you go during the summer just know that it does not have AC.
Stayed 4 nights in Mar 2025

10/10 Excellent

hilda

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo estubo miy bien pero estaria mejor si hay aire acondicionado pero todo etubo bien y el servicio exelente gracias de seguro regresamos
Stayed 2 nights in Mar 2025

10/10 Excellent

Dolores, San Diego

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just cannot say enough how beautiful is this hotel and the staff is superb! Location is excellent in the heart of Mexico City, arts-culture-shopping-transportation, all near by. Surrounded by great restaurants also to mention its own restaurant on top with view to El Zocalo, great food, a real treat!! Stayed 5 nights, wish I could have stayed longer. Highly recommend this beautiful Hotel.
Stayed 5 nights in Mar 2025

8/10 Good

Federico

Liked: Cleanliness, staff & service, property conditions & facilities
Is located in the Historic center, churches old buildings great for pictures and history lessons, the restaurant on the terrace nice view of the Zócalo, don't recommend the buffet, expensive,not much to choose flavor was bland!
Stayed 3 nights in Mar 2025

10/10 Excellent

Alejandro

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente place, the location and the hotel is wondefull
Stayed 5 nights in Dec 2024

6/10 Okay

Miriam

Disliked: Cleanliness, property conditions & facilities, room comfort
There were cockroaches in the bathroom, T.V. did not work for the first three days. Front desk people were not friendly at all, the hotel is very cute but it needs sooooo much updates.
Stayed 7 nights in Feb 2025

6/10 Okay

Jesus

Traveled with family
Liked: Staff & service
Great location, the rooms need a little maintenance.
Stayed 3 nights in Feb 2025

8/10 Good

Pedro

Liked: Cleanliness
Stayed 1 night in Feb 2025

10/10 Excellent

Eva Maria, Miami

Stayed 1 night in Feb 2025

8/10 Good

Luz

Traveled with group
Liked: Cleanliness, staff & service

Great location, great price but very noisy.

Power went out for a few hours. I failed to notice that the room didn’t have ac but it did have a fan thankfully. The bell men were very helpful got us a taxi and walked us to him. It was very noisey at night could be because of what they were setting up in the zocalo. Shower was difficult to use after the water gets all over the floor. The price was good.
Stayed 3 nights in Feb 2025

8/10 Good

Lucy

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Feb 2025

2/10 Terrible

Juan

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

6/10 Okay

Pete

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was clean and in a good location. The only issues we had were our room was on a very busy street so it was loud late into the night and the internet was spotty at best. Besides that, the staff was very friendly and it was very clean.
Stayed 1 night in Feb 2025

4/10 Poor

Sonia J.

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not the best location to rest, the church bells rang every hour, a lot of outside noises.
Stayed 1 night in Feb 2025

10/10 Excellent

DIEN

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Historical hotel @ constitution plaza. Best location in Mexico City with walking distance to a lot of places to see nearby. All good foods within 5 minutes walking and right @ Main Street for see shopping. Recommendation
Stayed 4 nights in Feb 2025

8/10 Good

Juan

Traveled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
muy cercas del zocalo
Stayed 2 nights in Feb 2025

8/10 Good

Frank

Traveled with partner
Liked: Cleanliness, staff & service
Very clean and friendly staff, excellent location. They do need upgrade the shower heads & shower curtains!
Stayed 4 nights in Feb 2025

8/10 Good

haydee

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is near many shops and zocalo
Stayed 1 night in Feb 2025

4/10 Poor

Miriam, El Paso

Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
I had high hopes for this hotel, but unfortunately, my experience was disappointing. The location was fantastic, and the amenities were great, but there were some major issues during our stay. We encountered cockroaches in our room, which was very off-putting and made it hard to feel comfortable. When we raised the issue with the front desk, the customer service was lackluster at best. The staff seemed uninterested in addressing our concerns, which only added to our frustration. While the hotel has a lot of potential, the cleanliness and lack of proper customer service were significant letdowns. I hope they take steps to improve in these areas, as the location and amenities are definitely worth it.
Stayed 2 nights in Feb 2025

8/10 Good

Oscar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situated in the main square it is convenient to walk to many places. But, because this is all in the center of the city, it will not be peaceful at night, loud crowds, music and cleaning crews will be in full effect during the night. Please don't feel like this is for a peaceful vacation. For night life and getting to know the city it will be perfect.
Stayed 4 nights in Feb 2025

10/10 Excellent

Raul

Stayed 1 night in Feb 2025

6/10 Okay

imelda

Room I was assigned did not have an AC, it was hot, we asked for a Fan in order to make comfortable. Fan was enough for better nights. Location is excellent, just in front of Zocalo.
Stayed 3 nights in Feb 2025

2/10 Terrible

Stephanie

Flight was canceled to Mexico City from United States. Notified the property immediately. Property declined refund. $500 for a hotel I never stepped foot in! Feels like a robbery!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Alberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 9 nights in Jan 2025