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La Citadelle Hotel Metz - MGallery Collection

4.0 star property

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Exterior
Exterior
Exterior
Restaurant
Junior Suite, 1 King Bed (Palace View) | Premium bedding, pillowtop beds, minibar, in-room safe

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Bar
  • Parking available
  • Laundry
  • 24/7 front desk
  • Housekeeping
$122
includes taxes & fees
Sep 7 - Sep 8

Explore the area

View in a map
5 Avenue Ney, Metz, Moselle, 57000
  • Metz Cathedral
    ‪11 min walk‬
  • Centre Pompidou-Metz
    ‪15 min walk‬
  • Porte des Allemands
    ‪17 min walk‬
  • Metz (ETZ-Metz - Nancy - Lorraine)
    ‪26 min drive‬

Room options

View all photos for Deluxe Twin Room, 1 Double or 2 Twin Beds

Deluxe Twin Room, 1 Double or 2 Twin Beds | Premium bedding, pillowtop beds, minibar, in-room safe

Deluxe Twin Room, 1 Double or 2 Twin Beds

9.8 out of 10
Exceptional
(16 reviews)
  • 377 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Junior Suite, 1 King Bed (Palace View)

Junior Suite, 1 King Bed (Palace View) | Premium bedding, pillowtop beds, minibar, in-room safe

Junior Suite, 1 King Bed (Palace View)

  • Sleeps 3
  • 1 King Bed

View all photos for Superior Twin Room, 1 Double or 2 Twin Beds

Premium bedding, pillowtop beds, minibar, in-room safe

Superior Twin Room, 1 Double or 2 Twin Beds

9.6 out of 10
Exceptional
(21 reviews)
  • 269 sq ft
  • Park view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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About this property

La Citadelle Hotel Metz - MGallery Collection

4-star hotel in Metz-Centre – Ancienne Ville
Along with a restaurant, this smoke-free hotel has a bar/lounge and self parking. WiFi in public areas is free. Additionally, concierge services, dry cleaning, and laundry facilities are onsite. Housekeeping is available on request.
La Citadelle Hotel Metz - MGallery Collection offers 68 accommodations with minibars and espresso makers. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. Plasma televisions come with premium cable channels. Bathrooms include bathrobes, slippers, designer toiletries, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include complimentary newspapers and safes, as well as phones; local, long-distance, and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Irons/ironing boards, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. A computer station is located on site and wired and wireless Internet access is complimentary. This family-friendly hotel also offers a library, multilingual staff, and gift shops/newsstands. Onsite parking is available (surcharge).

La Citadelle Hotel Metz - MGallery Collection is a smoke-free property.

Buffet breakfasts are available for a surcharge on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM.
La Réserve - Onsite restaurant. Reservations are required.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Self parking on site (EUR 18 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; EUR 25 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • La Réserve

Things to do

  • Bicycle rentals
  • Billiards/pool table
  • Books
  • Library
  • Shopping

Family friendly

  • Babysitting (surcharge)
  • In-room crib
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Computer station
  • Meeting rooms

Spa

  • Couples treatment rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1569
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Pillowtop mattress
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Plasma TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Espresso maker
  • Free bottled water
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Eco-friendly toiletries
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Guests planning to arrive outside of normal check-in hours will receive an email with check-in instructions; front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Guests must provide a valid photo identity card.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 20.00 per pet, per night
Service animals are welcome, and are exempt from fees
Food and water bowls are available

Children and extra beds

Children are welcome
1 child, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for EUR 15.0 per night
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 2.64 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 25 per person
  • Self parking fee: EUR 18.00 per night (in/out privileges)
  • Pet fee: EUR 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: EUR 15.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Citadelle Hotel Metz
Citadelle Metz
Citadelle Metz Hotel
Hotel Citadelle Metz
Hotel Metz Citadelle
La Citadelle Metz
Metz Citadelle
Metz Hotel Citadelle
La Citadelle Hotel Metz
Hotel Citadelle Metz M Gallery
Hotel Citadelle M Gallery
Citadelle Metz M Gallery
Citadelle M Gallery
Citadelle Metz Mgallery Metz
Hotel La Citadelle Metz-MGallery Metz
Hotel La Citadelle Metz-MGallery Hotel
Hotel La Citadelle Metz-MGallery Hotel Metz
Hôtel La Citadelle Metz MGallery By Sofitel

La Citadelle Hotel Metz - MGallery Collection Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 449 out of 673 reviews
Rating 8 - Good. 160 out of 673 reviews
Rating 6 - Okay. 45 out of 673 reviews
Rating 4 - Poor. 11 out of 673 reviews
Rating 2 - Terrible. 8 out of 673 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

KUMALA

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel to stay. I will come back for my next business trip most likely. The location is great. The rooms very spacious.
Stayed 1 night in May 2025

10/10 Excellent

jasper

Stayed 1 night in May 2025

10/10 Excellent

Peter, Salem

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Modern hotel in a historic building next the central plaza and park in historic Metz. Our room was spacious with a comfortable king bed, separate water closet, and a shower and soaking tub. The location made for easy touring of the old town including the cathedral and museums. The staff was friendly, and provided great support. We made use of the free bicycles one afternoon. We did not use the morning breakfast at 20 euros, taking the time to eat around town. We did eat in the restaurant one night and had an excellent experience.
Stayed 2 nights in May 2025

10/10 Excellent

karen, golden

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful settings.all the amenities one needs
Stayed 1 night in May 2025

10/10 Excellent

Allan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel in a restored historical military building. Our room had a beautiful view of the park. The beds were super comfortable and the lotions and soaps were luxurious.
Stayed 2 nights in Apr 2025

10/10 Excellent

Michael, Santa Rosa

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great location, surrounded by historic buildings and walkable green space!
Stayed 2 nights in May 2025

10/10 Excellent

Alan

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Metz

Lovely hotel and staff. Room was great and had everything you’d need. Lots of bars shops etc nearby. Definitely stay again
Stayed 9 nights in Apr 2025

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2025

10/10 Excellent

ODED

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

High standard room

High standard room space full and comfortable with room amenities of high quality
Stayed 1 night in Apr 2025

10/10 Excellent

Kyunghwan

Stayed 2 nights in Apr 2025

8/10 Good

Rebecca, Waxhaw

Traveled with partner
Liked: Cleanliness, staff & service
Perfect spot in Metz between old town and new. Very walkable. Beautiful grounds. Only complaint was AC. Called down to front, but still unable to cool. Thankfully it was a pleasant night so we could open a window. Gave great recommendations on dinner and a coffee shop in AM.
Stayed 1 night in Apr 2025

8/10 Good

PHILIPPE

Stayed 2 nights in Mar 2025

10/10 Excellent

antoine

Liked: Cleanliness, property conditions & facilities, room comfort
Amazing hotel
Stayed 1 night in Mar 2025

10/10 Excellent

mohamed

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2025

10/10 Excellent

Antoine

Stayed 1 night in Jan 2025

10/10 Excellent

Sabrina

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Dmitry

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, quiet and modern, heatingin our room could be better, it was cold weather
Stayed 1 night in Dec 2024

10/10 Excellent

Bernard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

3 jours à Metz

Hôtel idéalement situé pour visiter Metz qui est une ville magnifique. Tout le personnel est d une gentillesse extrême et très serviable.
Stayed 3 nights in Oct 2024

10/10 Excellent

robert

Stayed 3 nights in Oct 2024

10/10 Excellent

Jeanne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2024

10/10 Excellent

patary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2024

10/10 Excellent

N.

Stayed 1 night in Oct 2024

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very good, nice large room on first floor with views of the park opposite
Stayed 2 nights in Sep 2024

10/10 Excellent

Ari

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was excellent except there were no USB ports to charge things
Stayed 2 nights in Sep 2024

10/10 Excellent

Shirley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The receptionist was very helpful. The hotel is in easy walking distance to the town. We arrived at 5 pm and managed to get the last parking space. Other cars were parked over the cycle lane. We would have liked to have been able to reserve a space in advance since we had driven from Italy and parking in Metz itself would have been difficult. We hope to return again and see more of the town.
Stayed 1 night in Sep 2024