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Castle Hotel

3.0 star property

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Photo gallery for Castle Hotel

Reception
Bar (on property)
Executive Twin Room with Ensuite | Rollaway beds, free WiFi
Reception
Hiking

Reviews

6.6 out of 10

Popular amenities

  • 24/7 front desk
  • Bar
  • Room service
  • Breakfast available
  • Laundry
  • Free WiFi

Explore the area

Map
Castle Street, Merthyr Tydfil, Wales, CF47 8BG
  • Brecon Beacons National Park
    ‪5 min drive‬
  • Brecon Mountain Railway
    ‪6 min drive‬
  • BikePark Wales
    ‪7 min drive‬
  • Cardiff (CWL-Cardiff Intl.)
    ‪63 min drive‬

Room options

View all photos for Executive Double Room with Ensuite

Executive Double Room with Ensuite | Rollaway beds, free WiFi

Executive Double Room with Ensuite

  • 183 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Twin Room with Ensuite

Executive Twin Room with Ensuite | Rollaway beds, free WiFi

Executive Twin Room with Ensuite

  • 180 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Family Room with Ensuite

Executive Family Room with Ensuite | Rollaway beds, free WiFi

Executive Family Room with Ensuite

  • 200 sq ft
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

View all photos for Executive Suite with Ensuite

Executive Suite with Ensuite | Rollaway beds, free WiFi

Executive Suite with Ensuite

  • 288 sq ft
  • Sleeps 2
  • 1 Double Bed

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Property grounds

Nant Ddu Lodge Hotel

  • Pool
  • Hot Tub
  • Breakfast included
  • Spa
4.2 out of 5, Very Good, (424)
The price is $96
per night
$115 total
includes taxes & fees
Mar 26 - Mar 27
Nant Ddu Lodge Hotel

About this property

Castle Hotel

3-star Merthyr Tydfil hotel with restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a meeting room. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk, and free newspapers are onsite.
Castle Hotel offers 45 accommodations with coffee/tea makers and hair dryers. This Merthyr Tydfil hotel provides complimentary wireless Internet access. Bathrooms include bathtubs or showers. Rollaway/extra beds (surcharge) are also available.
The hotel offers a restaurant. A bar/lounge is on site where guests can unwind with a drink. Wired and wireless Internet access is complimentary. This Merthyr Tydfil hotel also offers tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities.

Castle Hotel is a smoke-free property.

Full breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.
Castle Restaurant - This restaurant serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service is available.

Languages

English, Polish, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available
  • Offsite parking available (GBP 3 per day)
  • Street parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 9:00 AM for a fee: GBP 5.50 to 5.50 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Castle Restaurant

Family friendly

  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage

Guest services

  • Tour and ticket assistance

Business services

  • Meeting room

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1975
  • Smoke-free property

Room amenities

Bedroom

  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Room service

More

  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for GBP 20.0 per stay
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Fee for full breakfast: approximately GBP 5.50 to 5.50 for adults, and GBP 0 to 0 for children
  • Nearby parking fee: GBP 3.00 per day
  • Rollaway bed fee: GBP 20.0 per stay

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, and a first aid kit

National rating

This property has received its official star rating from Visit Wales.

Property is also known as

Castle Hotel Merthyr Tydfil
Castle Merthyr Tydfil
Castle Hotel Hotel
Castle Hotel Merthyr Tydfil
Castle Hotel Hotel Merthyr Tydfil

Castle Hotel Reviews

Reviews

6.6
Rating 10 - Excellent. 31 out of 159 reviews
Rating 8 - Good. 38 out of 159 reviews
Rating 6 - Okay. 46 out of 159 reviews
Rating 4 - Poor. 25 out of 159 reviews
Rating 2 - Terrible. 19 out of 159 reviews

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.0/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

2/10 Terrible

Dylan

Stayed 1 night in Sep 2024

6/10 Okay

Mark

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrendous, most things broken or not working Why can't I post pictures of this? I need a full or partial refund, shower wasn't working, dirty,broken tiles paint and dirt on the bathroom door,paperthin walls which resulted in listening to our 'neighbours ' nocturnal activities, arguing, slamming doors
Stayed 1 night in Sep 2024

2/10 Terrible

Mark

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Strong smell of paint, no carpet on the stairs to the rooms only underlay (there was a lift) Room smelt stale, drawers didn't have any handles only bare screws, the bathroom sink had a crack in it,broken tiles, paint and dirt on the bathroom door and the shower didn't work. When we complained about the shower and the fact that we had driven 3 hours to get there and wanted to freshen up the receptionist said 'well you don't smell 'and that the handyman had gone home and there was nothing she could do, we asked to move rooms but there wasn't anything available. I would really like either a full or partial refund as the hotel was 100% not as advertised
Stayed 1 night in Sep 2024

2/10 Terrible

jonathan

Disliked: Staff & service, property conditions & facilities
This property WAS and still IS a hostel for the homeless. The first floor has been “renovated” if you can call a lick of paint renovated, but the second floor is empty and the 3 rd floor has homeless tenants put up by the local council. This IS NOT a hotel!! This is a multi occupancy dwelling in a really dodgy part of town and if you have any sense you will find somewhere else, I have never been so frightened in a “hotel”
Stayed 1 night in Aug 2024

6/10 Okay

Alexander

Traveled with group
Liked: Staff & service
Disliked: Property conditions & facilities
Visiting Friends
Was staying central for surprise visit to friends, hotel was clean, but needing good upgrade, overbath shower didn’t work, and found out on floor 3&4 there were homeless accommodation No double glazing and our room looked out onto street with pubs and clubs so heard every noise till the early hours Was told breakfast was till 9.30an at weekends, got t/call on Saturday at 9am to say breakfast was finishing, ended up saying no to breakfast as we were not ready they did offer a sandwich, not at 9am, had to eat out on Saturday morning, no refund offered.
Stayed 4 nights in Nov 2021

2/10 Terrible

vranna

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Run-down, dirty, uncomfortable bed. Not a nice place.
Stayed 1 night in Oct 2021

8/10 Good

Ian

Liked: Staff & service, property conditions & facilities
No further comment from my review to the hotel
Stayed 1 night in Sep 2021

4/10 Poor

Gary

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very dated, struggled to open windows. Front desk staff not very welcoming. No food onsite
Stayed 1 night in Sep 2021

8/10 Good

Dave

Traveled with group
Disliked: Property conditions & facilities
Castle Hotel
The rooms are clean but look tired. The water takes forever to warm up.
Stayed 2 nights in Aug 2021

4/10 Poor

Joe

Disliked: Cleanliness, property conditions & facilities
A hot night in Merthyr with windows wide open was not ideal. The windows were too high to close. Constant noise- screaming and shouting until 3am in the morning. This was our first and last visit and will not be going back. Staff were friendly and even though we decided to leave at 5.30 am, a member of staff was available to unlock the main door to let us out. Hotel is a bit dated and room wall extremely tatty but this was reflected by the cost - £59!
Stayed 1 night in Jul 2021

8/10 Good

N

Stayed 1 night in Jun 2021

6/10 Okay

sadia

Traveled with family
Liked: Cleanliness
Family stay
Stayed for a night with the family. The night receptionist, a friendly person, but not fully informed. We were told we could order breakfast in the morning. At 730, a new face at the reception, she was not friendly, at the same time said breakfast should have had been ordered at night. Rooms are old, windows are old single glazed, need modernisation.
Stayed 1 night in May 2021

4/10 Poor

Verified traveler

Business traveler
Disliked: Property conditions & facilities, room comfort
In desperate need of refurb
Old draughty windows, heating in the room not working, and only Luke warm water in the bathroom, made for a very uncomfortable stay.
Stayed 2 nights in Feb 2021

4/10 Poor

Verified traveler

Business traveler
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Very cold, heating didn’t work. Staff leant me a heater but it as soon as I switched it heated for 5 minutes and stopped working. After a long day at work felt too tired to take issue further but I won’t be staying there again
Stayed 2 nights in Dec 2020

6/10 Okay

Charles

Business traveler
Disliked: Staff & service
Stayed 1 night in Nov 2020

4/10 Poor

Tom

Liked: Staff & service
Needs improving
Window didn’t shut, room door didn’t have a lock on it so anyone is free to walk into your room. There was a open shower fell left in our shower from the previous stay.
Stayed 1 night in Oct 2020

6/10 Okay

Gareth

Business traveler
Disliked: Staff & service
Old building that needs updating. Wasn't able to get a evening meal. But it was cheep
Stayed 1 night in Aug 2020

4/10 Poor

adrian

Business traveler
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2020

6/10 Okay

Sidney

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could do with better windows at the front of building to help keep ouside noise down (drunken people etc)
Stayed 1 night in Jan 2020

2/10 Terrible

Verified traveler

Business traveler
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very poor left half way through night as freezing cold heating not working tried to turn tv on didn’t work very poor wouldn’t be coming back their reception staff very poor
Stayed 1 night in Dec 2019

8/10 Good

Imran

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

6/10 Okay

k

Traveled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Needs updating
Very clean but looks a bit run down needs updating
Stayed 1 night in Sep 2019

8/10 Good

Steve

Business traveler
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2019

6/10 Okay

Mark

Business traveler
Stayed 1 night in Aug 2019

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Had a wonderful experience on our anniversary. Pleasant staff warm welcome and beautiful surroundings. Room was just right for the occasion. Recommended
Stayed 1 night in Aug 2019